Hi Strife21

Please list your pc specs and explain the problem you're having, be detailed as possible.

Thank you

Unfortunately ALL companies do this now. You have whats called L1 or level one support that is someone who barely knows how to turn a PC on but has been trained to use a flow chart, not that they understand any of it. Call my company's tech support and you end up speaking with Bob in the Philippines. Bob was hired with no formal training of the equipment but he can answer the phone, has been trained to be courteous and how to use a power point flow chart. You have to go through Bob first and may take quite some time before you get the chance to talk to someone who has actually seen one of the machines. His name is Al. Al has just become a master at the flow chart has actually seen one of the machines but still has no clue of how it works. Now after you've exhausted all you might actually make it to L3 which is a seasoned professional in the US who actually knows the machine and could have solved your problem in 30 seconds if you got to talk to him first. Our customers are fed up with it and will hang up when they detect that Bobs accent is really Roberto. I get more calls for tech support from customer who have my number because they dont want to waste an entire day getting nowhere. Its our number one complaint on the customer satisfaction surveys. They are now starting to migrate all call center functions back to the US. Not knocking Bob or where he lives, he is just trying to make a living like everyone else. They chose Bob because he will work 60 hours a week for $40.

Now moving past that as Nate said post up your specs and problems, maybe we can help you out.

So the issue is the HDD led is constantly lit on your mobo and pc case.

Have you opened task manager, select the performance tab and select the discs to see if any might be utilized at 100%?

If alI looks good I might uninstall the IRST driver and see if that has any effect, you really only need that if your running a raid set up.

As I tried mentioning I am very experienced in this. There is no hard drive activity if using the task manager and the light remains solid, it also remains solid with no drives connected at all. It also remains lit in bios where hard drive activity is no factor when connected. Yes I uninstalled the RST drivers and no difference was found. The new board was installed and the light blinks like normal as soon as the old board is reinstalled the the LED is solid again with both no drives and a drive connected.

2 boards have have developed this problem one was repaired and came back and worked fine I then sold it. No note was given with what was fixed but when I called the Indian tech support and asked them, they told me they updated the firmware to fix it. Not sure if they meant the Uefi/bios cause when I asked as usual they had no clue. However I tried downgrading and updating the uefi via the flash back button and that did not fix the problem before I sent it in for the RMA or also tried this on the mostmost recent board that has the problem and it didn't help. The next is on its way to a RMA. And yes reset cmos, removed battery, etc.....


The brand new board I bought has a serial number signficantly higher then the 2 ones that developed the problem so hopefully this one will finally work without issue. But as I said this is ridiculous that I cant even find out what was actually wrong. Customer Service is horrid. (someone at asus obviously knows the issue cause they fixed it on the first board and sent it back, getting someone who has that knowledge to talk to is impossible with the current customer service system they have in place which is the real problem). Its a joke.

Sorry gotta say a company could have complete dominance is in the motherboard market if they provided quality, knowledgeable tech support with the bios and usual quality of an Asus motherboard. No idea why these companies don't get it.

Strange problem indeed, I've never experienced this so I don't know what to suggest except clearing the cmos and updating the bios which you've done.

Does samsung magician show any abnormalities?

Some solutions I've come across -

If you have an optical drive try disconnecting it.

Try using system restore to the point just before you installed the IRST driver.

Make sure the boot order is correct.