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  1. #1
    New ROGer Array
    Join Date
    Dec 2016
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    Problem with EA servers

    Hello everyone.

    I've recently bought Mass Effect on Origin. I downloaded and installed the game fine, but when I tried launching it, an error message popped up saying "We are unable to connect to EA servers to activate Mass Effect on this computer using your account."

    Now I've tried contacting EA for some troubleshooting. It's been over two weeks of trying anything they said, but nothing has worked. I still have the same problem. In fact, it seems I have a similar problem for any game on Origin (Steam works fine on the other hand).

    I'm getting pretty desperate for a solution, especially since the help from EA is getting more and more sporadic. I've come to think that the problem may come from my laptop (and something to do with EA's servers probably too).

    I have a pretty recent ASUS ROG (bought a year ago), model G551JW I believe. Has anyone run into similar problems ? Do you think they could be due to the PC ?

    PS : I should add that I might have a defective model - indeed, whenever I put it in sleep mode, it shuts down entirely instead. I have not researched much onto it though.

  2. #2
    ROG Guru: Orange Belt Array brkkab123 PC Specs
    brkkab123 PC Specs
    MotherboardAsus Maximus VIII Hero
    ProcessorIntel Core i5 6600K
    Memory (part number)G.Skill Ripjaws V DDR4 3200 32GBs
    Graphics Card #1Sapphire NITRO+ RX 480 OC 8GB
    Sound CardOnboard sound
    MonitorLG 25UM58-P
    Storage #1Samsung 850 EVO 1.0TB m.2
    Storage #2Samsung 850 EVO 1.0TB SATA & W.D. Black 2.0TB
    CPU CoolerEK Water Blocks EK-XLC Predator 240 1.1 w/push/pull add-on fans kit
    CaseNZXT Phantom 820
    Power SupplyEVGA SuperNOVA 1000 G2
    Keyboard Logitech G213 Prodigy
    Mouse Logitech G403 Prodigy
    Headset/Speakers Logitech X530 5.1
    OS Windows 10 Pro x64
    Network RouterNetgear WNDR 3700
    Accessory #1 Logitech c615 HD Webcam
    Accessory #2 Seagate Backup Desk 3.0TB
    Accessory #3 Logitech U920 Driving Force Racing Wheel/Logitech Driving Force Shifter/GT Omega Wheel Stand

    Join Date
    Feb 2013
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    I don't know if this will help you or not. I just opened Origin on my pc about 10 minutes ago and it downloaded a update to Origin. Give it a try now and see if you get one, too.

  3. #3
    ROG Guru: Green Belt Array Detleg PC Specs
    Detleg PC Specs
    Laptop (Model)ROG G750JM, ROG GL 702VMk
    MotherboardRIVE / M8E, EVGA x299 Dark, Maximus XI E
    Processori7-4930k , i7-6700k, i9-7900x, i9-9900k
    Memory (part number)F4-3200C16Q-32GTZR, CMD6GX3M4A2400C9 / F3-17000CL11Q / F3-12800CL7T-6GBPI / PV432G300C6QKPE000378
    Graphics Card #1ASUS GeForce GTX 1080 8GB ROG STRIX / EVGA GTX 780 Hydrocopper, EVGA GTX 1080ti, EVGA RTX 2080 TI XC
    Graphics Card #2ASUS GeForce GTX 1080 8GB ROG STRIX / EVGA GTX 780 Hydrocopper/ EVGA GTX 1080ti
    Graphics Card #3EVGA GTX 780 Hydrocopper
    Graphics Card #4EVGA GTX Titan Hydrocopper
    Sound CardCreative Sound Blaster Z PCIe 116dB SNR Gaming
    Monitor3x Samsung syncmaster S24B150, LG4k
    Storage #1Samsung 950 PRO Series - 256GB PCIe NVMe - M.2 Internal SSD
    Storage #21x 500gb Samsung SSD 850 EVO,1x 256gb Samsung 840 Pro, 1x WD 10k mech
    CPU CoolerKoolance CPU-380I , 2x custom water cooled loop EKWB, TT D5
    CasePhobya WaCoolT Test Bench, TT Tower 900
    Power SupplyEVGA SuperNOVA 1300 G2, 80+ GOLD 1300W, ROG THOR 1200 Platinum
    Keyboard Logitech K800
    Mouse M705
    Headset Logitech G930,
    Mouse Pad EVGA PWNAGE
    Headset/Speakers Audio Engine S8 / D1
    OS Win10x64, Win 8.1, Win 7 Ulti x64
    Network RouterUbee
    Accessory #1 2x 360 big ass radiators push/pull corsair fans
    Accessory #2 OC Panel II
    Accessory #3 A couple of great Noctua pwm fans
    Detleg's Avatar
    Join Date
    May 2013
    Reputation
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    668

    Different server then yours probably, hell its EA they have a few all over the world just for FIFA lol

  4. #4
    iron man Array kkn's Avatar
    Join Date
    Aug 2011
    Reputation
    243
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    6,112

    if it aint working, contact EA customer service online.

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