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  1. #1
    ROG Enthusiast Array Matthew F's Avatar
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    Updated Bios to 3402 Questions

    Hi Eveyone

    Problem Decription Windows 10 64bit is unexpectidley shutting down and restarting back to desktop, its as if it looses power then restarts by itself back to desktop?

    Recently I decsided to update my Bios to 3402 everything seems to be working okay no problems at booting up to desktop

    However I tend to troubleshoot from the point of what changed to cause a problem this problem only recently started I cannot see the bios having something to do with this however ill ask the question anyway see if there is something.

    Back to the problem this problem has only happened 3 times and its rare occriances, PLease note I have checked up on system tempatures CPU, and Graphics GPU tempature with corsair Link and core temp software both programs are showing Normal system temps of 32 c to 58 c when my graphics have been in use, Ive cleaned all intake and outtake fans.

    Is there any problem that you guy can see from the info I have provided, is their a bug with Bios 3402 that could be causing this, all of my computing equipment is only a year old I just hope that not my PSU on its way out I would be very upset (Corsair 1500i PSU) the only other thing i can think of is the water block over cpu (Corsair 100i GTX Water Cooler). Im hoping its mearly a windows 10 Bug

    Specification
    Windows 10 64bit
    Asus Rampage V MB
    Intel 5960x CPU
    HyperX XMP Predator Series 16GB (4x 4GB) 2800MHz CL15 DDR4 DIMM
    2 x ASUS GTX 980 SLI Graphics
    512 GB Samsung Pro 840 SSD = (OS Windows 10 64Bit)
    1 TB Western Digital Velociraptor Hard drive = (Storage Drive)
    Corsair 1500i PSU
    Corsair 100i GTX Water Cooler

    Looking through the event viewer nothing really stands out except for Event ID 41, Event ID 6008 and Event id 7031 see below

    Event ID 41 - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    - System
    - Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 3
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000400000000002
    - TimeCreated
    [ SystemTime] 2016-12-09T15:44:15.866242800Z
    EventRecordID 33467
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System

    - Security
    [ UserID] S-1-5-18
    - EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0



    Event ID 6008 - The previous system shutdown at 15:39:19 on ‎09/‎12/‎2016 was unexpected.

    - System
    - System
    - Provider
    [ Name] EventLog
    - EventID 6008
    [ Qualifiers] 32768
    Level 2
    Task 0
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2016-12-09T15:44:21.479059100Z
    EventRecordID 33457
    Channel System

    Security
    - EventData
    15:39:19
    ‎09/‎12/‎2016
    12
    E0070C00050009000F00270013005200E0070C00050009000F 002700130052003C0000003C000000010000003C0000000000 0000B00400000100000000000000


    Event ID 219 - The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&1.

    Event ID 10002 - WLAN Extensibility Module has stopped.

    Module Path: C:\WINDOWS\System32\bcmihvsrv64.dll

    Event ID 7031 - The User Data Access_4a100 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
    + System
    - Provider
    [ Name] Service Control Manager
    [ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
    [ EventSourceName] Service Control Manager
    - EventID 7031
    [ Qualifiers] 49152
    Version 0
    Level 2
    Task 0
    Opcode 0
    Keywords 0x8080000000000000
    - TimeCreated
    [ SystemTime] 2016-12-09T14:22:58.453009800Z
    EventRecordID 33385
    Correlation
    - Execution
    [ ProcessID] 996
    [ ThreadID] 2480
    Channel System

    Security
    - EventData
    param1 User Data Access_4a100
    param2 1
    param3 10000
    param4 1
    param5 Restart the service
    550073006500720044006100740061005300760063005F0034 0061003100300030000000
    Last edited by Matthew F; 12-09-2016 at 08:54 PM.

  2. #2
    ROG Enthusiast Array XBrookieX PC Specs
    XBrookieX PC Specs
    Laptop (Model)HP 15-dc1011na OMEN 15.6 Inch FHD Gaming Laptop
    MotherboardASUS ROG Maximus XI Extreme Z390 LGA1151
    Processori9-9900KS
    Memory (part number)Corsair Vengeance RGB PRO 64 GB (4 x 16 GB) DDR4 3200 MHz
    Graphics Card #1Nvidia 2080Ti Founders
    Sound CardSound Blaster ZXR
    MonitorAcer Predator XB271HK
    Storage #1Samsung 2.5-Inch 2 TB 850 EVO
    Storage #22x 1 TB 850 EVO + M.2 1920GB MP510
    CPU CoolerCorsair CW-9060031-WW Hydro Series H150i PRO RGB
    CaseCorsair CC-9011063-WW 780T Graphite Series Windowed Full Tower ATX
    Power SupplyCorsair CP-9020070-UK 1200w
    Keyboard Logitech G810
    Mouse Logitech G502
    Headset Logitech G933
    Mouse Pad Logitech Cloth
    Headset/Speakers Logitech Z906
    OS Windows 10
    Network RouterAsus DSL-AC88u 3100
    Accessory #1 Saitek X52 Pro
    Accessory #2 Canon MG7550
    Accessory #3 NVidia 3D Vision + Oculus Rift S
    XBrookieX's Avatar
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    try the bios at default and don't enable XMP, XMP sometimes needs voltage tweaks to hold stable.
    I had random shutdowns when my PC was left alone, turned out to be under volting RAM setting caused all sorts of issues in my Log files.
    only an idea to try.

  3. #3
    ROG Enthusiast Array Matthew F's Avatar
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    Quote Originally Posted by XBrookieX View Post
    try the bios at default and don't enable XMP, XMP sometimes needs voltage tweaks to hold stable.
    I had random shutdowns when my PC was left alone, turned out to be under volting RAM setting caused all sorts of issues in my Log files.
    only an idea to try.
    Okay Ill try that should i set the XMP Value to disabled ?

  4. #4
    ROG Enthusiast Array Matthew F's Avatar
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    Please note I have not altered the XMP profile I left it as it was when i seen it on Bios Default settings

  5. #5
    ROG Enthusiast Array Matthew F's Avatar
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    Quote Originally Posted by XBrookieX View Post
    try the bios at default and don't enable XMP, XMP sometimes needs voltage tweaks to hold stable.
    I had random shutdowns when my PC was left alone, turned out to be under volting RAM setting caused all sorts of issues in my Log files.
    only an idea to try.
    Looking in the Bios I cannot find XMP Asus must have removed it from Bios rev 3402?

  6. #6
    ROG Enthusiast Array XBrookieX PC Specs
    XBrookieX PC Specs
    Laptop (Model)HP 15-dc1011na OMEN 15.6 Inch FHD Gaming Laptop
    MotherboardASUS ROG Maximus XI Extreme Z390 LGA1151
    Processori9-9900KS
    Memory (part number)Corsair Vengeance RGB PRO 64 GB (4 x 16 GB) DDR4 3200 MHz
    Graphics Card #1Nvidia 2080Ti Founders
    Sound CardSound Blaster ZXR
    MonitorAcer Predator XB271HK
    Storage #1Samsung 2.5-Inch 2 TB 850 EVO
    Storage #22x 1 TB 850 EVO + M.2 1920GB MP510
    CPU CoolerCorsair CW-9060031-WW Hydro Series H150i PRO RGB
    CaseCorsair CC-9011063-WW 780T Graphite Series Windowed Full Tower ATX
    Power SupplyCorsair CP-9020070-UK 1200w
    Keyboard Logitech G810
    Mouse Logitech G502
    Headset Logitech G933
    Mouse Pad Logitech Cloth
    Headset/Speakers Logitech Z906
    OS Windows 10
    Network RouterAsus DSL-AC88u 3100
    Accessory #1 Saitek X52 Pro
    Accessory #2 Canon MG7550
    Accessory #3 NVidia 3D Vision + Oculus Rift S
    XBrookieX's Avatar
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    in windows task manager how fast is your RAM? 2133Mhz or 2800mhz

  7. #7
    ROG Enthusiast Array Matthew F's Avatar
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    Quote Originally Posted by XBrookieX View Post
    in windows task manager how fast is your RAM? 2133Mhz or 2800mhz
    My ram is at 2133Mhz its capable of going up to 2800mhz

  8. #8
    ROG Enthusiast Array XBrookieX PC Specs
    XBrookieX PC Specs
    Laptop (Model)HP 15-dc1011na OMEN 15.6 Inch FHD Gaming Laptop
    MotherboardASUS ROG Maximus XI Extreme Z390 LGA1151
    Processori9-9900KS
    Memory (part number)Corsair Vengeance RGB PRO 64 GB (4 x 16 GB) DDR4 3200 MHz
    Graphics Card #1Nvidia 2080Ti Founders
    Sound CardSound Blaster ZXR
    MonitorAcer Predator XB271HK
    Storage #1Samsung 2.5-Inch 2 TB 850 EVO
    Storage #22x 1 TB 850 EVO + M.2 1920GB MP510
    CPU CoolerCorsair CW-9060031-WW Hydro Series H150i PRO RGB
    CaseCorsair CC-9011063-WW 780T Graphite Series Windowed Full Tower ATX
    Power SupplyCorsair CP-9020070-UK 1200w
    Keyboard Logitech G810
    Mouse Logitech G502
    Headset Logitech G933
    Mouse Pad Logitech Cloth
    Headset/Speakers Logitech Z906
    OS Windows 10
    Network RouterAsus DSL-AC88u 3100
    Accessory #1 Saitek X52 Pro
    Accessory #2 Canon MG7550
    Accessory #3 NVidia 3D Vision + Oculus Rift S
    XBrookieX's Avatar
    Join Date
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    for a short time try windows power options to High performance, helps eliminate your SSD park/suspend modes. windows doesn't default settings for SSD'd. this sometimes causes your drive to Holt causing restarts as SSD's don't park. (lots on Google to set correctly for SSD)
    Latter Bios changes made better support for SSd'd. although what looks obvious windows 10 is very good at driver recovery and unlike previous windows crash/bluescreens are usually down to hardware incompatibility or power loss at S stage.
    double check all the PC is venting correctly and build up of dust is removed to prevent over heating of any component.
    could be something simple or be prepared to spend some cash, good luck getting sorted out. PC like Women dammed if I now LOL.

  9. #9
    ROG Enthusiast Array Matthew F's Avatar
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    Quote Originally Posted by XBrookieX View Post
    for a short time try windows power options to High performance, helps eliminate your SSD park/suspend modes. windows doesn't default settings for SSD'd. this sometimes causes your drive to Holt causing restarts as SSD's don't park. (lots on Google to set correctly for SSD)
    Latter Bios changes made better support for SSd'd. although what looks obvious windows 10 is very good at driver recovery and unlike previous windows crash/bluescreens are usually down to hardware incompatibility or power loss at S stage.
    double check all the PC is venting correctly and build up of dust is removed to prevent over heating of any component.
    could be something simple or be prepared to spend some cash, good luck getting sorted out. PC like Women dammed if I now LOL.
    Can you pleasegive me the best Stable Bios Revision for Asus Rampage V Extreme MB and Am i able to go back to ealier Bios rev or is my system going keep trying revert back to the most updated i.e 3402 rev.

    my Bios to 3402 , Problem Decription some times when playing a game or at system idle I am now getting unexpeced shutting down and restarting back to desktop or the so called system doing a Hard Reset, its as if it looses power then restarts by itself back to desktop?

    PLease note I have checked up on system tempatures CPU, and Graphics GPU tempature with corsair Link and core temp software both programs are showing Normal system temps of 32 c to 58 c when my graphics have been in use, Ive cleaned all intake and outtake fans.

    I have done a lot of reasearch and I have descuvered that Bios Rev 3402 has something in comment with rev 3XXX Bios the System is Hard Reseting by it self And Im starting to get pritty pissed off with this, So Can Someone recommend A very Good Bios Revision pleases that does not have this problem And can I flash back to older Bios Revisions.

    The Following link shows where i did my reasearch https://rog.asus.com/forum/showthrea...ight=bios+3402

    Specification
    Windows 10 64bit
    Asus Rampage V MB
    Intel 5960x CPU
    HyperX XMP Predator Series 16GB (4x 4GB) 2800MHz CL15 DDR4 DIMM
    2 x ASUS GTX 980 SLI Graphics
    512 GB Samsung Pro 840 SSD = (OS Windows 10 64Bit)
    1 TB Western Digital Velociraptor Hard drive = (Storage Drive)
    Corsair 1500i PSU
    Corsair 100i GTX Water Cooler
    Last edited by Matthew F; 12-10-2016 at 10:43 PM.

  10. #10
    ROG Enthusiast Array Matthew F's Avatar
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    Quote Originally Posted by XBrookieX View Post
    for a short time try windows power options to High performance, helps eliminate your SSD park/suspend modes. windows doesn't default settings for SSD'd. this sometimes causes your drive to Holt causing restarts as SSD's don't park. (lots on Google to set correctly for SSD)
    Latter Bios changes made better support for SSd'd. although what looks obvious windows 10 is very good at driver recovery and unlike previous windows crash/bluescreens are usually down to hardware incompatibility or power loss at S stage.
    double check all the PC is venting correctly and build up of dust is removed to prevent over heating of any component.
    could be something simple or be prepared to spend some cash, good luck getting sorted out. PC like Women dammed if I now LOL.
    Just to update I have gone ahead with the Bios 3402 Down Grade to 2101 Bios Rev lets see if this fixes the problem with Hard Resets.

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