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  1. #1
    ROG Guru: Yellow Belt Array xarot PC Specs
    xarot PC Specs
    Laptop (Model)Asus GL702VM
    MotherboardAsus Rampage VI Extreme
    Processori9-7980XE
    Memory (part number)Corsair Dominator Platinum 64GB CL16-18-18
    Graphics Card #1Palit RTX2080TI
    Sound CardIntegrated
    MonitorAsus PG279Q
    Storage #1Intel 750 1.2 TB PCIe
    Storage #2Samsung 960 Pro 1 TB
    CPU CoolerDirect Die on EK Supremacy EVO Full Nickel
    CasePhanteks Enthoo Primo
    Power SupplyCorsair AX1500i
    Keyboard Blackstorm Mech RGB
    Mouse Steelseries Rival 310
    Headset Sennheiser HD555
    Mouse Pad Razer Goliathus Extended
    OS Windows 10 x64
    xarot's Avatar
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    GL702VM keyboard stops working or key "stuck" occasionally

    Hello,

    I've had two occurrences with my brand new GL702VM where the keyboard completely stops working and it is inputting constantly a single character on the screen like there was a key stuck. Rebooting or closing and opening the lid solves this issue. Since it's a brand new laptop, I've only tested some games to "burn in" the laptop like setting all power states and Vsync off and try get the max temps using games like Witcher 3 and Metro: LL. After I've exited the game about one hour mark, the keyboard stopped working.

    This happened on the latest 303 BIOS that includes some fixes for the keyboard. I tried to flash the old BIOS (300 version) back and so far, no issues!

    Any thoughts Asus guys? Also this customer has written that the new BIOS completely bricked his keyboard.

    https://www.amazon.com/review/R312RA...41966&store=pc
    Gaming: i9-7980XE H2O - Rampage VI Extreme - 64 GB Corsair Dominator Platinum DDR4-3200 - Palit RTX2080TI H2O - Phanteks Enthoo Primo - Corsair AX1500i - Intel 750 1.2 TB - Samsung 960 PRO 1 TB
    HTPC: i7-6950X - X99-M WS - 32 GB G.Skill RipjawsV DDR4-2400 - GTX1070 - Bitfenix Pandora - Corsair AX860 - Intel 750 400 GB + Samsung 1 TB 850 EVO
    All around: i7-9900X H2O - Rampage VI Extreme - 64 GB G.Skill 4000 CL18-19-19-39 - Strix RTX2060 - In Win 101C - Samsung 960 EVO 512 GB

  2. #2
    ROG Guru: Yellow Belt Array
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    Any thoughts Asus guys?
    Typical asus, releasing buggy sh** and not testing their own hardware.

    i saw that amazon review before.

    keep the old bios, and email asus to get those dummies to fix the bios. And keep following up with them on the bios issue because they have a knack for procrastinating.

    hopefully the old bios solves your issue for good

  3. #3
    New ROGer Array
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    I am having the same problems with stuck keys on my gl702vm and I am trying to flash the bios down to version 3.00 from 3.03
    However, the Asus provided WinFlash application does not let me downgrade the bios, only upgrades as it seems.

    How did you go about to downgrade the bios on your machine?
    I could really use some tips.
    Thanks!

    Best regards,
    Henrik

  4. #4
    ROG Guru: Yellow Belt Array xarot PC Specs
    xarot PC Specs
    Laptop (Model)Asus GL702VM
    MotherboardAsus Rampage VI Extreme
    Processori9-7980XE
    Memory (part number)Corsair Dominator Platinum 64GB CL16-18-18
    Graphics Card #1Palit RTX2080TI
    Sound CardIntegrated
    MonitorAsus PG279Q
    Storage #1Intel 750 1.2 TB PCIe
    Storage #2Samsung 960 Pro 1 TB
    CPU CoolerDirect Die on EK Supremacy EVO Full Nickel
    CasePhanteks Enthoo Primo
    Power SupplyCorsair AX1500i
    Keyboard Blackstorm Mech RGB
    Mouse Steelseries Rival 310
    Headset Sennheiser HD555
    Mouse Pad Razer Goliathus Extended
    OS Windows 10 x64
    xarot's Avatar
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    Oct 2013
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    Replied to your PM.

    You can flash older BIOS from administrator command prompt by typing "winflash /nodate".
    Gaming: i9-7980XE H2O - Rampage VI Extreme - 64 GB Corsair Dominator Platinum DDR4-3200 - Palit RTX2080TI H2O - Phanteks Enthoo Primo - Corsair AX1500i - Intel 750 1.2 TB - Samsung 960 PRO 1 TB
    HTPC: i7-6950X - X99-M WS - 32 GB G.Skill RipjawsV DDR4-2400 - GTX1070 - Bitfenix Pandora - Corsair AX860 - Intel 750 400 GB + Samsung 1 TB 850 EVO
    All around: i7-9900X H2O - Rampage VI Extreme - 64 GB G.Skill 4000 CL18-19-19-39 - Strix RTX2060 - In Win 101C - Samsung 960 EVO 512 GB

  5. #5
    ROG Guru: White Belt Array
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    Oh thank god for this post and on-screen keyboard! ASUS better fix this problem soon. I also want to ask is there a difference between the 2 versions of bios 303? One is GL702VM-AS.303 which specifically mentions it fixes issue with keyboard well the other doesn't mention keyboard issue. I have also been having an issue where the laptop doesn't completely shut down.

    T.

  6. #6
    ROG Guru: Yellow Belt Array xarot PC Specs
    xarot PC Specs
    Laptop (Model)Asus GL702VM
    MotherboardAsus Rampage VI Extreme
    Processori9-7980XE
    Memory (part number)Corsair Dominator Platinum 64GB CL16-18-18
    Graphics Card #1Palit RTX2080TI
    Sound CardIntegrated
    MonitorAsus PG279Q
    Storage #1Intel 750 1.2 TB PCIe
    Storage #2Samsung 960 Pro 1 TB
    CPU CoolerDirect Die on EK Supremacy EVO Full Nickel
    CasePhanteks Enthoo Primo
    Power SupplyCorsair AX1500i
    Keyboard Blackstorm Mech RGB
    Mouse Steelseries Rival 310
    Headset Sennheiser HD555
    Mouse Pad Razer Goliathus Extended
    OS Windows 10 x64
    xarot's Avatar
    Join Date
    Oct 2013
    Reputation
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    Posts
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    Some good info here in comments section (this was already in my first post but now there are much more comments and also reviews for this laptop):

    https://www.amazon.com/gp/customer-r...R312RAVE6LRV0K

    I don't know about the BIOS differences, I think my old laptop upgraded to GL702VM-AS.303 and it was the same date as the non "as" version. However, then I went back to BIOS 300 and it seemed to fix the issue.

    But I RMAd my lappy as DOA and yesterday I got a brand new one, I'll have to see if I see this issue again.
    Gaming: i9-7980XE H2O - Rampage VI Extreme - 64 GB Corsair Dominator Platinum DDR4-3200 - Palit RTX2080TI H2O - Phanteks Enthoo Primo - Corsair AX1500i - Intel 750 1.2 TB - Samsung 960 PRO 1 TB
    HTPC: i7-6950X - X99-M WS - 32 GB G.Skill RipjawsV DDR4-2400 - GTX1070 - Bitfenix Pandora - Corsair AX860 - Intel 750 400 GB + Samsung 1 TB 850 EVO
    All around: i7-9900X H2O - Rampage VI Extreme - 64 GB G.Skill 4000 CL18-19-19-39 - Strix RTX2060 - In Win 101C - Samsung 960 EVO 512 GB

  7. #7
    New ROGer Array
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    Quote Originally Posted by U2Desire View Post
    Oh thank god for this post and on-screen keyboard! ASUS better fix this problem soon. I also want to ask is there a difference between the 2 versions of bios 303? One is GL702VM-AS.303 which specifically mentions it fixes issue with keyboard well the other doesn't mention keyboard issue. I have also been having an issue where the laptop doesn't completely shut down.

    T.
    I have the same issue as yours, can you tell me if the new laptop solved your issue?

  8. #8
    New ROGer Array
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    Sep 2017
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    Same issue here with the keyboard with my 2 months old laptop. The keyboard simply stopped working after shutting down the computer and restarting it. Only button that works seems to be the power button. My Bios version is GL702VM.300, so at least for me the problem is not in the bios version 303.

    Will be sending the laptop to maintenance on Monday, hopefully they will provide me a new unit. Extremely frustrating.

    Asus seems to have serious quality issues:
    My previous laptop was ROG G551JM --> 1.st unit's spacebar was DOA and had to do RMA --> got a new one and that worked fine
    Now when upgrading I:
    1. Purchased Asus FX553VD laptop --> one letter on the keyboard did not register presses --> had to return it.
    2. Purchased Asus VivoPC --> graphics card was DOA --> had to return it.
    3. Purchased this GL702VM --> was happy with it for this 2 months, and now this.

    Am I seriously that unlucky ?

  9. #9
    ROG Junior Member Array
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    Aug 2017
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    hello

    i have gl702vmk and the problem is that it over heating after i used winflash to update it to bios 303 from 300 yesterday.

    I am not playing any games and the fan speed is on max and i still get 60 to 65 degrees celcius both cpu and gpu.

    so i want to downgrade the bios but i tried winflash /nodate it seems not to work for me and giving me this answer -----> 'winflash' is not recognized as an internal or external command,
    operable program or batch file.

    i need help.

    thank you.

  10. #10
    ROG Junior Member Array
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    Thumbs up Gl503vd - Keyboard Stops Working

    Same problem with my GL503VD. Just bought it recently (2 months ago) and my keyboard occasionally stops or hangs at random times.

    Hope ASUS will release a patch or BIOS update on this issue soon. Really freaking annoying!

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