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GL702VM loose power jack connector

xarot
Level 11
Hello,

Opening another thread due to another issue/question.

The power jack connector is a bit loose on my brand new GL702VM. When fully plugged in, I can move the connector sidewards like 1mm by just touching it. I took a picture from the power socket and I cannot see any issues there. I am just concerned that someday it's even more loose and the laptop can't get power...currently it works as it should. I contacted ASUS and they said I can try a DOA swap with the seller, but it seems I cannot even get their attention so I might need to send it for repair to ASUS directly.

Anyone else have the same?
Main: i9-10980XE - Rampage VI Extreme Encore - 64 GB G.Skill Trident Z Royal 3600 CL16 - Strix RTX 3090 - Phanteks Enthoo Primo - Corsair AX1500i - Samsung 960 PRO 1 TB + Intel 600P 1TB - Water cooling
HTPC: i7-6950X - X99-M WS - 32 GB G.Skill RipjawsV DDR4-2400 - GTX1050TI - Bitfenix Pandora - Corsair AX860 - Intel 750 400 GB + Samsung 1 TB 850 EVO
All around: i9-7980XE - Rampage VI Extreme - 64 GB G.Skill 4000 CL18-19-19-39 - Strix RTX3090 - Phanteks P500A - Samsung 960 EVO 512 GB - Water cooling
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1 REPLY 1

Bill
Level 7
Hello xarot
I would suggest the same. If you have doubts on your unit, please contact your local dealer for a swap while you can
Thank you