Results 1 to 3 of 3
  1. #1
    ROG Member Array
    Join Date
    Mar 2016
    Reputation
    10
    Posts
    5

    Exclamation G551JW Caps Lock and Fn key not working

    Hi,

    For some reason today when I booted up my G551JW, the Caps Lock and Fn key no longer seem to work. Caps Lock doesn't light up the indicator, Fn key isn't allowing me to change volume/brightness/etc.

    I have tried uninstalling/updating ATK Package and Uninstalling the listed Keyboards under Device Manager.

    Any help would be highly appreciated!

    Thanks

  2. #2
    ROG Guru: Yellow Belt Array
    Join Date
    Jun 2016
    Reputation
    23
    Posts
    150

    The keyboard itself could be failing. My screen and keyboard (G752VY) had to be replaced after only 5 months... If its still under warranty, the ASUS repair center will change it with no fuss. Took them only 3 days in my case.

  3. #3
    ASUS HQ Service Rep Array Bill@ROG's Avatar
    Join Date
    Dec 2015
    Reputation
    10
    Posts
    433

    Hello holdsh1ft
    I would also recommend sending your unit for RMA
    Please contact your local Asus help line or repair center near you for further assistence
    Thank you

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •