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  1. #1
    ROG Guru: White Belt Array
    Join Date
    Oct 2013
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    Posts
    90

    Help. New PG348Q has broken LED lens. Simple part but RMA is only option.

    I received a PG348Q for Christmas and when I was piecing the stand together, the clear red LED cover that projects the ROG logo onto the desk was broken. It has a crack running up the side and is snapped off at all 3 screws. I called Asus support twice, hoping to get a better answer from another rep but both told me the same thing. RMA the entire product.

    Yes I can box the monitor up and return to the purchaser(likely Amazon or Newegg) but that's a huge hassle getting the info from the person who gifted it, box it all back up, drive the 22 miles to the UPS store and then arrange to get the replacement back in my hands since it's going to be shipped to the original purchaser's address 85 miles away.
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  2. #2
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

    Join Date
    Nov 2013
    Reputation
    144
    Posts
    3,858

    Dont know where you are or who it came from but the first thing I would do is go back to the place of purchase and try to get them to replace it.

    I understand the manufacturers position on this. If they just start sending out parts to anyone who says theirs is broken nest thing you know everyone has a simple broken part and they are shipping everything they have to people who were being less than honest with a good bit being people who broke the items themselves. Making it a 100% return policy stops this from happening and also lets them inspect the item for tool marks etc as well as a quality assessment to see if it really is an issue how can they prevent it from happening again.

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