01-18-2017 06:58 AM - last edited on 03-05-2024 10:47 PM by ROGBot
01-18-2017 08:35 AM
Janne-71 wrote:
You can replace it, that monitor has zero bright dot warranty for a year.
01-18-2017 09:33 AM
TwoSteps wrote:
I called Asus and the guy I talked to was a bit unfriendly, to say the least. Anyway, he told me that if I went to the store instead they would most likely just ask me to contact Asus anyway.
I've sent in some pictures of the spot via the support pages and are awaiting a reply.
01-25-2017 03:06 AM
01-18-2017 07:29 AM
01-18-2017 08:46 AM
Crashcourse316 wrote:
How much does it bother you while using the monitor for its main purpose (I assume Gaming)? usually you will only see a bright spot on very bright solid uniform colors and not during moving images.
Is it worth it to you to swap it and possibly get a worse monitor?
Does your monitor have an other flaws other than lack of quality 3m(10') displayport 1.2 cables in Sweden?
Your options are swap it at the store if its still within return period or if you purchased an extended replacement plan, or call Asus and see if your monitor qualifies for RMA
Heres the Asus policy https://www.asus.com/us/support/article/696/
I have a few bright spots on my Iphone which I stare at all day that doesn't bother me and also I think I have a bright spot I noticed on my PG279Q at some point but I forgot where it was at because I don't use my computer screen to stare at white images for 10-20 minutes to find it and be annoyed by it. If I do notice it and I'm working in a word document or I'm browsing the web I doesn't bother me at all since in about 5 minutes I'll be playing Gears 4 or Battlefield at 1440p ultra up to 165fps so I tend to forget about my bright spot easily.
My opinion would be to keep it if that's the only bright spot and only issue. If your monitor has a borderline return amount of Back light Bleed or color uniformity issues in addition to that bright spot. That might make it more worth it to return it. It all depends on how much that bright spot is going to bother you during your main use.
Also you have three of these for your setup so you could set this one as a side display if you have a different one that is flawless for your center.
01-18-2017 09:13 AM
TwoSteps wrote:
Hey man,
Yeah I was thinking of this as well. I don't really have any other issues with the screen, but at the same time such a pricey item should really not have this kind of problems. At the same time, getting a good PG279Q seem to be a lottery. Pretty horrible when you think about it.
I am using it as a "off screen" now for the most part and if Asus decide to ***** too much about solving this matter for me I will swap it to the center where most of the action is going on anyway.
Pending on how they handle this, I will not be getting anything labeled Asus again. The one I spoke to at their support was far from service minded. I've been a "fanboy" for years and never had any real issues. If they decide to not really bother with customer services I will take my future business elsewhere. I reallize it is unfair to judge an entire company by one person working there but he represented them when I called and I am not happy.
Bahz wrote:
Unfortunately with all IPS panels especially with the high specification panels, there are going to be faults regardless. As some have mentioned, everyone has different expectations and usually for most people it's very high. Now with all the issues with IPS panels, people proactively try to look for an issue and hence the reason for so many returns. I can assure you at the time of testing each of the 3 monitors that you had so far didn't have any stuck pixels and the bleeding was within the industry recommended standard for these QC passed panel. Please note that it's an LCD after all and through shipping and temperature changes can cause the liquid crystals to shift and why some people are amazed how that certain monitor passed QC, well if it wasn't like that during QC testing then there's nothing we can do. I always recommend to those who expect nothing but perfect to hold off on IPS panels for now because the technology is still not mature enough for high specification panels and they're easily susceptible to conditions causing the panels to have high variability of change. In my personal opinion it's probably still better to stick with a high quality TN panel and wait another 2-3 years before going with IPS. I've already heard from more than 10 people who had extremely bad bleeding when they first purchased the product and they just lowered the brightness and ignored it, a few weeks/months later they turned up the brightness and the bleeding was almost completely gone. Of course this didn't occur with everyone that owned this monitor but there's quite a few cases and I believe this ties into my theory of these panels having "high variability for change" due to conditions.
It's very sad to hear that a long time customer like yourself decide to give up on a brand because of the recent issues with the purchase of this monitor, but please take in consideration that it's more so of a technology limitation rather than the QC efforts from ASUS. I hear everyday how someone either went from a bad experience with Acer IPS panel and then got a much better panel with ASUS or vice versa. The truth is that we get the same panels from the same supplier who QC'd all panels and stuck a QC passed sticker on each panel and we both QC'd those panels again, but through third party testing, ASUS was determined to have much more strict QC standards than Acer.
For your case, I can only recommend that you continue to exchange monitors until you get one that fits within your expectations or consider a TN panel like PG278Q instead.
01-25-2017 06:41 AM
01-31-2017 06:21 AM