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G752VS usb drive disconnecting and reconnecting every 5 minutes

simi_id
Level 7

‎01-18-2017 08:59 AM - last edited on ‎03-05-2024 10:55 PM by Community Admin

Hello

If I attach my Kingston usb drive to G752VS and I leave it attached no matter if I use the computer or not I hear from time to time how it disconnects and reconnects back (ding ... dong) every 5-10 minutes.
Why is that ? Is there a solution ?

Thanks*
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Gps3dx
Level 12

‎01-18-2017 12:24 PM

Follow the following thread: ( the talk&info apply to all G serie, old and new )
https://rog.asus.com/forum/showthread.php?53877-G751-Problem-with-USB3-0-ports-(left-side)-and-exter...
simi_id wrote:
Hello

If I attach my Kingston usb drive to G752VS and I leave it attached no matter if I use the computer or not I hear from time to time how it disconnects and reconnects back (ding ... dong) every 5-10 minutes.
Why is that ? Is there a solution ?

Thanks*
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Cleaned installed Win 10 HOME
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JustinThyme
Level 13

‎01-18-2017 08:01 PM

Would this happen to be on the left side? If so those ports go through a daughter board that I would have thought would be fixed by now. g751s and other G752s have the same problem on bus powered spinners. Plug a USB thumb drive or SSD in there works fine. Add the load of spinning to it and it loads the 5V down. Plug it into the right side, no problems.*



“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein
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simi_id
Level 7

‎01-21-2017 02:10 AM

It's on the right side where is power adapter conector.
I've upayed here with further informations.
https://rog.asus.com/forum/showthread.php?53877-G751-Problem-with-USB3-0-ports-(left-side)-and-exter...
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