Results 1 to 9 of 9
  1. #1
    ROG Guru: Yellow Belt Array Zarathustraa PC Specs
    Zarathustraa PC Specs
    MotherboardRampage V Extreme
    Processori7 5930k
    Memory (part number)F4-3000C15Q-32GRK
    Graphics Card #1Dragon 660ti 2GD5
    Monitor3 x VG27AH
    Storage #1850 Pro 1TB
    Storage #2850 Pro 256GB
    CPU CoolerNoctua Nh-D15
    CaseCorsair 780T
    Power SupplyCorsair AX1500i
    Keyboard Kinesis Advantage
    Mouse Logitech G502
    OS Windows 8.1, and Linux Mint
    Accessory #1 Aquaero 6xt

    Join Date
    Jan 2014
    Reputation
    10
    Posts
    201

    Rampage v extreme USB 3.0 plastic thing came off.

    Just earlier while pulling the USB 3.0 front panel cable out the plastic housing, by the sata 3 ports, around the pins pulled out with it. I went ahead and pushed the red plastic housing back on, but I don't know if any of the pins broke in the process. Is there anyway I could test if that port still works without risking whatever I plug in breaking?

  2. #2
    ASUS HQ Service Rep Array
    Join Date
    May 2016
    Reputation
    12
    Posts
    417

    hi Zara
    Do You have photo for this SB 3.0 plastic thing came off.

  3. #3
    ROG Guru: Gold Belt Array Menthol PC Specs
    Menthol PC Specs
    MotherboardM 10 Apex / XI gene
    Processor8700K / 9900K
    Memory (part number)2x8 Gskill Trident Z 4266/2x2x8 Gskill Trident Z 4500
    Graphics Card #1RTX 2080ti / GTX 1060
    Sound CardSoundBlaster Ae5 / Onboard
    MonitorBENQ 32" 4K
    Storage #1Intel 900p 480GB/Samsung 960 Pro 1TB
    Storage #2Intel 750 1.2TB/Plextor 1 TB 2X 950 Pro
    CPU CoolerCorsair H150i AIO / H1110i
    CaseCorsair 740 ? Lian Li Air
    Power SupplyCorsair AX 1200i / AX 1200i
    Keyboard Corsair
    Mouse ASUS Strix
    Headset HyperX Cloud Alpha
    Mouse Pad ASUS
    Headset/Speakers Logitech Z906
    OS 10 X64 Pro
    Network RouterVerizon Fios
    Accessory #1 Intel Wifi BT pcie card
    Accessory #2 Red Bull
    Accessory #3 English Breakfast Tea
    Menthol's Avatar
    Join Date
    Jan 2012
    Reputation
    241
    Posts
    4,547

    Take a picture and verify all pins are still protruding up through the plastic housing and that they are straight, make sure none are touching each other before turning on power, if a pin broke off you will only loose use of the port, if there are pins touching each other can cause a short and damage the motherboard, also look at the cable to see if there are any pins broken off and stuck in the cable end
    I had the same thing once and carefully replaced the plastic port housing back without any problem

  4. #4
    ROG Guru: Yellow Belt Array Zarathustraa PC Specs
    Zarathustraa PC Specs
    MotherboardRampage V Extreme
    Processori7 5930k
    Memory (part number)F4-3000C15Q-32GRK
    Graphics Card #1Dragon 660ti 2GD5
    Monitor3 x VG27AH
    Storage #1850 Pro 1TB
    Storage #2850 Pro 256GB
    CPU CoolerNoctua Nh-D15
    CaseCorsair 780T
    Power SupplyCorsair AX1500i
    Keyboard Kinesis Advantage
    Mouse Logitech G502
    OS Windows 8.1, and Linux Mint
    Accessory #1 Aquaero 6xt

    Join Date
    Jan 2014
    Reputation
    10
    Posts
    201

    Here's a pic. All of the pins are definitely straight. I'm just worried the grounding pin might no longer be attached to the mobo.

    Click image for larger version. 

Name:	20170125_134014.jpg 
Views:	7 
Size:	974.6 KB 
ID:	62113

  5. #5
    ASUS HQ Service Rep Array
    Join Date
    May 2016
    Reputation
    12
    Posts
    417

    hi Zara
    It seems like has pushed the red plastic housing back and works fine.
    It's ok, if the grounding plastic housing for plugging out not a physical damage

    You may can use extended cable for USB 19 Pin connector with cable

  6. #6
    ROG Enthusiast Array
    Join Date
    Jun 2013
    Reputation
    10
    Posts
    40

    I feel like this happens to me every damn time I try to pull these USB 3.0 plugs out. I've tried every which way to separate the plug from the collar, but it always comes off with it. Multiple motherboards and cases. It's never done any damage and they do go back on rather easily as long as you line it up perfect.

  7. #7
    ROG Guru: Yellow Belt Array Zarathustraa PC Specs
    Zarathustraa PC Specs
    MotherboardRampage V Extreme
    Processori7 5930k
    Memory (part number)F4-3000C15Q-32GRK
    Graphics Card #1Dragon 660ti 2GD5
    Monitor3 x VG27AH
    Storage #1850 Pro 1TB
    Storage #2850 Pro 256GB
    CPU CoolerNoctua Nh-D15
    CaseCorsair 780T
    Power SupplyCorsair AX1500i
    Keyboard Kinesis Advantage
    Mouse Logitech G502
    OS Windows 8.1, and Linux Mint
    Accessory #1 Aquaero 6xt

    Join Date
    Jan 2014
    Reputation
    10
    Posts
    201

    Yeah, it works fine still.

  8. #8
    ROG Enthusiast Array
    Join Date
    Jun 2013
    Reputation
    10
    Posts
    40

    So I guess I am a dodo, if you tilt the plug to the left (towards the motherboard/back of the case) the two tiny tabs release with a little click and it comes right out.. For years I've been pulling it out wrong... DOI!

  9. #9
    ROG Enthusiast Array
    Join Date
    Mar 2016
    Reputation
    12
    Posts
    67

    It's not like a plastic housing gone wrong might derail the greatest USB implementation of all time Asus has gifted us on the RVe (Sorry, couldn't resist).

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •