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  1. #1
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    G751JT Keyboard & Battery RMA Question

    So my battery has been dead for some months now and stays at 0% with no ability to charge. Recently I've started having some keyboard issues where I press but nothing happens and I'll have to go back and add a letter here or there that didn't type.

    Does anyone know the costs of an RMA repair for these types of issues? I've seen someone mention $200 for just the battery issue alone so I'm guessing $400 to fix keyboard and battery? I am asking as at that point I may as well just get a $1k MSI with a 1060 from Microcenter given there's no point in repairing a 2 year old laptop for half the price...

  2. #2
    TeamROG Moderator Array xeromist PC Specs
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    Best to just contact support and ask. I don't know how they calculate the charge so having two issues may not double the cost. For example, they will only need to open the machine once to perform both tasks so it should be less labor unless everything is just a flat fee per issue.

    With the keyboard, if it's always the same keys being missed then it's likely a hardware problem and swapping the KB will fix it. If it's missing random keys that could be a sign of something else. If you haven't already I'd make sure you have the latest BIOS and confirm you have the various supporting driver versions listed on the support page. I know they are old but sometimes they do work better. I have a laptop that started having several issues after Win10 helpfully updated IMEI. I rolled that back to an older version and it works great. The only thing I update now is GPU drivers.
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  3. #3
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    Thanks for the reply xeromist! I think it is random keys but I haven't been checking it super close. I will contact support and also install the IMEI off of the support page to see if that helps with anything. It's tough now with Windows just randomly downloading and installing whatever it wants without us having any say so....

  4. #4
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
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    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
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    The laptop in question for me was a Lenovo and it seemed to be WIFI issues plus random restarts. But I've noticed people across brands have issues with IMEI. That's not the only thing though. It could be related to audio or some other firmware causing keyboard lag so I'd try all of the older drivers in the process of troubleshooting.

    If you do find that Windows has sabotaged you then you'll have to disable driver updates or it will just do it again. It's not an intuitive process but if you Google it people have written guides.
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  5. #5
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    I will try that, thanks! I got a response from support and my estimate wasn't far off as they quoted an estimate of $410.

  6. #6
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
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    If you do decide to ebay it, you're going to have to do a system reset anyway. So I would do it before you click buy on a new machine. A reset *may* fix the dropped keys where nothing else did and you already know you can replace the battery yourself (if you want to). So I would at least try that before ditching it if you have the patience.
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  7. #7
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    Not worth it, get a new one. The replacement batteries are also terrible. My next laptop won't be an Asus for sure.
    Laptop: G751JL
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    OS: Windows 10 x64

  8. #8
    TeamROG Moderator Array xeromist PC Specs
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    Quote Originally Posted by nemerdekel View Post
    Not worth it, get a new one. The replacement batteries are also terrible. My next laptop won't be an Asus for sure.
    Did the replacement battery also stop charging for you or was it just typical poor performance from aftermarket generic batteries? Wondering in case I ever find a cheap 751 secondhand. I might not bother if all the batteries are unpredictable.
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  9. #9
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    Quote Originally Posted by xeromist View Post
    If you do decide to ebay it, you're going to have to do a system reset anyway. So I would do it before you click buy on a new machine. A reset *may* fix the dropped keys where nothing else did and you already know you can replace the battery yourself (if you want to). So I would at least try that before ditching it if you have the patience.
    Yea I was thinking of doing a whole system reset before I jump ship to a new one. Do you think anyone would even buy a laptop like this with battery not working and keyboard issues? Obviously it still has all the other components working but if you can't type properly on it....

  10. #10
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    Quote Originally Posted by Mousepad View Post
    Do you think anyone would even buy a laptop like this with battery not working and keyboard issues? Obviously it still has all the other components working but if you can't type properly on it....
    If someone is looking for a gaming desktop, your system should still work for this using an external keyboard (assuming this works okay?). It comes with a screen built-in too.
    Don't know what the going price is for equivalent performing gaming desktops, but there may still be some people interested in your unit?
    They might also try to replace the battery and/or keyboard if they can find a way to get cheap replacements somewhere, but if it's used as a desktop, those items don't really need to be replaced.

    Haven't heard if a 'loose' keyboard fpc cable could cause problems like this, but one idea is to reseat the keyboard cable if it can be done safely without damaging the plastic clip on the motherboard side. Might also check any of the bends in the cable to see if there may be a bad connection somewhere although there may not be much that can be done to fix it even if you can confirm this.
    Last edited by cl-Albert@ROG; 01-27-2017 at 07:11 PM.

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