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  1. #1
    ROG Guru: White Belt Array Amsterdam PC Specs
    Amsterdam PC Specs
    MotherboardAsus MAXIMUS IX HERO Z270
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    Memory (part number)D416GB 3000-15 Vengeance LPX bk K2 COR
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    Exclamation Software BUG AI Suite 3 (Fan Xpert 4)

    If you use the AI SUite 3 Fan Xpert 4 you can make profiles, which is very usefull. Now the bug...

    When you connect a 5050 LED strip at the Aura RGB 4-Pins headers and rebooting the PC all self made fan profiles are gone. Fan Xpert gives the message that there has something changed at the CPU fans, and wants to run the Fan Auto Tunning again. Very annoying.

    Can you solve this issue Asus?

    Mobo: Asus Hero ix

  2. #2
    ROG Guru: White Belt Array Amsterdam PC Specs
    Amsterdam PC Specs
    MotherboardAsus MAXIMUS IX HERO Z270
    ProcessorIntel Core i7-7700K @5.1Mhz
    Memory (part number)D416GB 3000-15 Vengeance LPX bk K2 COR
    Graphics Card #1Asus GTX 1070 Ti Turbo
    Monitoriiyama X4071UHSU 40" 4k
    Storage #1Samsung Evo 960 m.2 256GB
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    CPU CoolerCORSAIR Cooling Hydro Series H115i
    CaseZalman Z9 NEO bk ATX
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    Exclamation

    Second bug:

    If you open the Dual Intelligent Processors 5 en click on TPU>Graphics Cards and change some GPU settings it doesn't keep the changes after reboot.

  3. #3
    Ex-employee Array
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    Can you provide the AI Suite III version that you're currently using? Are you using any other fan control software while running AI Suite III?

  4. #4
    ROG Guru: White Belt Array Amsterdam PC Specs
    Amsterdam PC Specs
    MotherboardAsus MAXIMUS IX HERO Z270
    ProcessorIntel Core i7-7700K @5.1Mhz
    Memory (part number)D416GB 3000-15 Vengeance LPX bk K2 COR
    Graphics Card #1Asus GTX 1070 Ti Turbo
    Monitoriiyama X4071UHSU 40" 4k
    Storage #1Samsung Evo 960 m.2 256GB
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    CPU CoolerCORSAIR Cooling Hydro Series H115i
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    Quote Originally Posted by Bahz View Post
    Can you provide the AI Suite III version that you're currently using? Are you using any other fan control software while running AI Suite III?
    I use version V1.01.56 (W10, 64bit) No, I don't use any other fan control software.

    Some other finds are:

    - when Fan Xpert detects new fans all user profiles are deleted. (even if you don't have other fans, but just connected a led strip, or make some modifications into the bios, or select a profile in the bios)
    - When the PC is shutdown, and disconnect- and connect the fan header (but nothing has changed) all user made profiles are deleted, and you have to do the fan tuning again.
    -The final results after fan tuning are almost every time different. Sometimes the fun tuning doesn’t even detect a quiet mode (Red section)
    - Sometimes The ‘Fan Spin Up Times which manually made are reset. Hard to reproduce the problem.

    Whishes

    - Possibility to lower the fan speed manually
    - More Points at the curve line
    - Possibility to change the fan position when using water cooling
    - don’t activate a save(profile) button when there has nothing been changed

    Thanks.

  5. #5
    Ex-employee Array
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    Quote Originally Posted by Amsterdam View Post
    I use version V1.01.56 (W10, 64bit) No, I don't use any other fan control software.

    Some other finds are:

    - when Fan Xpert detects new fans all user profiles are deleted. (even if you don't have other fans, but just connected a led strip, or make some modifications into the bios, or select a profile in the bios)
    - When the PC is shutdown, and disconnect- and connect the fan header (but nothing has changed) all user made profiles are deleted, and you have to do the fan tuning again.
    -The final results after fan tuning are almost every time different. Sometimes the fun tuning doesn’t even detect a quiet mode (Red section)
    - Sometimes The ‘Fan Spin Up Times which manually made are reset. Hard to reproduce the problem.

    Whishes

    - Possibility to lower the fan speed manually
    - More Points at the curve line
    - Possibility to change the fan position when using water cooling
    - don’t activate a save(profile) button when there has nothing been changed

    Thanks.
    Thanks for the information and feedback, I'll pass this along to our software team and we'll look into this.

  6. #6
    ROG Member Array Caledor PC Specs
    Caledor PC Specs
    MotherboardMaximus IX Code
    Processori7-7700k
    Memory (part number)F4-4266C19D-16GTZR
    Graphics Card #1STRIX-GTX1080-8G-GAMING
    Storage #1Samsung 850 EVO 1TB
    CPU Coolerbe quiet! Dark Rock Pro 3
    Casebe quiet! Silent Base 600 Red Window
    Power Supplybe quiet! Dark Power Pro 11 750W
    Keyboard Logitech G910 Orion Spectrum
    Mouse Logitech G9x
    Headset/Speakers Logitech Z506
    OS Windows 10 Pro
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    Quote Originally Posted by Amsterdam View Post
    Second bug:

    If you open the Dual Intelligent Processors 5 en click on TPU>Graphics Cards and change some GPU settings it doesn't keep the changes after reboot.
    This is happening for me as well, I have to go into the solftware and reload the settings that I saved for the GPU.
    I have the Maximus IX Code and the Strix GTX 1080.

  7. #7
    ROG Guru: White Belt Array Amsterdam PC Specs
    Amsterdam PC Specs
    MotherboardAsus MAXIMUS IX HERO Z270
    ProcessorIntel Core i7-7700K @5.1Mhz
    Memory (part number)D416GB 3000-15 Vengeance LPX bk K2 COR
    Graphics Card #1Asus GTX 1070 Ti Turbo
    Monitoriiyama X4071UHSU 40" 4k
    Storage #1Samsung Evo 960 m.2 256GB
    Storage #2ADATA Premier Pro SP900, 256 GB SSD
    CPU CoolerCORSAIR Cooling Hydro Series H115i
    CaseZalman Z9 NEO bk ATX
    Power SupplyCooler Master G750M
    Keyboard Razer Blackwidow Chroma
    Mouse Logitech G9X
    Mouse Pad Sharkoon
    Headset/Speakers Bose Compagnion 5
    OS Windows 10
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    @Bahz

    Thanks for letting us know you guys are dealing with this software problems.

    I hope you don't forget the old IOMAP64.sys Blue Screen (BSOD) bug. For me it's back again. Every time when I reboot the system at the beginning of the day it gives a IOMAP64.sys Blue Screen (BSOD). Some times 2 times in a row. When Windows finally is loaded the Fan Xpert runs a default fan profile. Remarkably the user made profiles are not deleted this time.
    I hope the Asus development team can deal with this IOMAP64.sys BSOD, because a lot of customers do have these annoying problem for years now. It doesn't even matters which version is used.

  8. #8
    ROG Guru: White Belt Array qwertz PC Specs
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    MotherboardRampage V
    Processor5930k @ 4.6
    Storage #1500gb evo 850 raid0

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    Quote Originally Posted by Amsterdam View Post
    @Bahz

    Thanks for letting us know you guys are dealing with this software problems.

    I hope you don't forget the old IOMAP64.sys Blue Screen (BSOD) bug. For me it's back again. Every time when I reboot the system at the beginning of the day it gives a IOMAP64.sys Blue Screen (BSOD). Some times 2 times in a row. When Windows finally is loaded the Fan Xpert runs a default fan profile. Remarkably the user made profiles are not deleted this time.
    I hope the Asus development team can deal with this IOMAP64.sys BSOD, because a lot of customers do have these annoying problem for years now. It doesn't even matters which version is used.
    Delete all those files , do serch on C for the files and you´l just lose then fan control in aisuite but no conant failed bluescreen boots.
    Will the forum bugs get fixed?

  9. #9
    ROG Guru: Orange Belt Array Abaidor PC Specs
    Abaidor PC Specs
    MotherboardRampage VI Extreme
    Processori9-7940X
    Memory (part number)F4-3600C17Q-64GTZR | Trident Z RGB 64GB
    Graphics Card #1Asus Strix 1080Ti OC
    Storage #1Samsung 960 Pro 512GB
    Storage #2WD 10TB Gold
    CPU CoolerEK Rampage VI Monoblock
    CaseC0smos 2 Modded
    Power SupplyCorsair AX1500i
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    Latest AI Suite 3, Rampage VI Extreme

    Fan Expert Loses my calibration data and asks for fan tune all the time. My profiles are also getting deleted.

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