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  1. #1
    ROG Member Array DaCa1909 PC Specs
    DaCa1909 PC Specs
    Laptop (Model)GL502VM
    MotherboardHM170
    Processori7 6700HQ
    Memory (part number)16GB
    Graphics Card #1GTX1060
    Monitor15", Full-HD, IPS, G-Sync
    Storage #1SSD 128 GB
    Storage #21 TB HDD, 7200rpm

    Join Date
    Feb 2017
    Reputation
    10
    Posts
    5

    GL502VM Fn key problem

    HI guys,
    i'm having trouble with the fn key on my notebook.
    I tried reinstalling the atk drivere from the driver page, but it didn't work. I don't know if i'm doing something wrong or something else.
    The strange fact is that Fn+f8 is the only combination that's working. Niether the asus rog key is working.
    Any ideas on how to resolve?
    Thank to everybody!

  2. #2
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
    Join Date
    Dec 2015
    Reputation
    10
    Posts
    433

    Hello DaCa1909
    Can you tell me when did you start experiencing this issue?
    Do you remember what happened right before this?
    Have you tried uninstalling the ATK driver and install it again?
    Please check that if you have installed the correct version for your laptop.
    Thank you

  3. #3
    ROG Member Array DaCa1909 PC Specs
    DaCa1909 PC Specs
    Laptop (Model)GL502VM
    MotherboardHM170
    Processori7 6700HQ
    Memory (part number)16GB
    Graphics Card #1GTX1060
    Monitor15", Full-HD, IPS, G-Sync
    Storage #1SSD 128 GB
    Storage #21 TB HDD, 7200rpm

    Join Date
    Feb 2017
    Reputation
    10
    Posts
    5

    I'm pretty sure the atk drivers are the right ones, i tried installing them from the driver page and from the "Asus Install" utility.
    I'm even sure all the hardware is working, nothing seems broken (keyboard backlight flash for some seconds when i boot the notebook).
    I don't remember when exactly happened, I suspect it started when i installed drivers for Play station controller, so I tried removing them, whit no result. at the beginning everything worked fine, so I think it's only a software issue.
    Thanks for your support and sorry for my poor english, i'm not a native english speaker.

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