Results 1 to 7 of 7
  1. #1
    ROG Member Array
    Join Date
    Dec 2016
    Reputation
    10
    Posts
    21

    GL502VS Battery draining / discharging RMA resolution!???

    Has anyone gone through the process of RMA their laptop due to the battery discharging issue and ultimately had a positive outcome / resolution or had their laptop fixed??

    I would like to know your guys stories. I have been on the phone with ASUS multiple times now for 30mins+ each time and also had long discussions with the online Live chat support guys about this.

    Ultimately they have told me that there are plans to try and get a BIOS update within the next 2 weeks for a "potential" fix. However i feel like this is just a delay tactic. They have known about the issue for a long time now and they have not yet been able to produce a BIOS update to resolve the issue. So i'm just wondering if anyone has been able to get a resolution where they have had their laptop fixed or replaced with one without the problem? Or if not, what has been the final outcome of your experience? They have already told me that a refund is not an option as it is not covered under the warranty...

    Let me know...
    Thanks.

  2. #2
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

    Join Date
    Nov 2013
    Reputation
    144
    Posts
    3,857

    Sorry if I haven't seen your other posts on this problem but what exactly is it your are experiencing?*

  3. #3
    ROG Member Array
    Join Date
    Dec 2016
    Reputation
    10
    Posts
    21

    Quote Originally Posted by JustinThyme View Post
    Sorry if I haven't seen your other posts on this problem but what exactly is it your are experiencing?*
    If you aren't familiar with this topic.. here's a thread that should get you caught up... It's a well known issue for ALL users of the GL502VS model GTX1070 model.

    https://rog.asus.com/forum/showthrea...hile-in-charge

  4. #4
    ROG Guru: Yellow Belt Array
    Join Date
    Oct 2012
    Reputation
    10
    Posts
    132

    They don't know what they are talking about.

    You need to tell Asus engineering team to test the new 230w adapter in the Kaby Lake gl502vsk, and give you that 230w adapter replacement.
    Inform them that the 230w adapter may solve the issue.

    Just straight up ask for the 230w adapter.

    The stupid repair people don't even know a 230w adapter exists, so they will keep wasting time and money replacing the motherboard, when there is no motherboard issue at all.
    Last edited by link626; 02-07-2017 at 10:48 PM.

  5. #5
    ROG Member Array
    Join Date
    Dec 2016
    Reputation
    10
    Posts
    21

    * bump thread*

  6. #6
    ROG Enthusiast Array
    Join Date
    Feb 2017
    Reputation
    10
    Posts
    34

    Quote Originally Posted by link626 View Post
    They don't know what they are talking about.

    You need to tell Asus engineering team to test the new 230w adapter in the Kaby Lake gl502vsk, and give you that 230w adapter replacement.
    Inform them that the 230w adapter may solve the issue.

    Just straight up ask for the 230w adapter.

    The stupid repair people don't even know a 230w adapter exists, so they will keep wasting time and money replacing the motherboard, when there is no motherboard issue at all.
    Hi there. We've tried to use 230w adapter and it gives zero effect. The same issue remains.
    Also reported to be present on new Kaby Lake models as well.

  7. #7
    ROG Member Array
    Join Date
    Nov 2016
    Reputation
    10
    Posts
    19

    I have just posted an updated on the main thread that I have posted (Discharging while in charge post: https://rog.asus.com/forum/showthrea...hile-in-charge)
    You should see what I have written there.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •