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Bubba6533 · ‎02-12-2017

GL552VW about 10 month old -- came with Win 10 preinstalled. Once configured, everything worked perfectly. Win 10 anniversary update broke sleep, hibernate, and shutdown. After a lot of research, and jumping through some hoops I no longer remember, all was fixed. All was well until the mid-January update which broke sleep again. Now, the machine will sleep and awake properly ONCE per boot cycle. The second attempt at sleeping will blank the screen, but the computer remains powered up. I can't bring the screen back up, and the only way I can get things working again is via a hard shut down via holding the power button down for several seconds, and then starting back up via the power button. Shut down works properly, and hibernate works properly, allowing multiple hibernate cycles on a single boot cycle. The computer still had a bunch of older drivers that it came with on it, as well as an older bios. All have now been updated to the latest versions, and the bios is now at 300, all with no change with the sleep problem. After reading some recommendations on the ASUS site, I've tried some earlier IMEI drivers, including a couple of the very early 11 series (per ASUS), as well as a mid 10 series and even a 9.5.XX IMEI driver, all with no change in the problem. IMEI driver is currently at 11.6.0.1032, with no change in the problem. I normally use sleep quite a bit, and this has become a major frustration. The problem exists unchanged whether the computer is on battery power or external power. I haven't found the events in event logger particularly enlightening. I'm not allowed to post attachments, or I'd attach the event logger findings. Any help or suggestions are appreciated.

JustinThyme · ‎02-12-2017

Power options, select balanced, advanced then reset default values even if you didn't change them.*

“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein

Bubba6533 · ‎02-12-2017

JustinThyme wrote:
Power options, select balanced, advanced then reset default values even if you didn't change them.*

Tried it. Didn't work. Problem with sleep unchanged. But thanks for the suggestion.

marakattimies · ‎02-14-2017

I have a similar problem, sometimes it doesn't wake up from sleep, the screen just stays black even though power led lights up and the second thing is the function key that turns the screen off sometimes freezes the computer resutling in the same issue, screen stays black and i have to hard reboot.

panzlock · ‎02-14-2017

This still occur if you manually put the device to sleep?

I'd like to deploy my troops in her country.

Bubba6533 · ‎02-14-2017

I think this machine has a mind of its own. I had at least a dozen shutdown/startup cycles after the last driver changes I had made, and my sleep problem continued, but hibernate was working properly. Last night I started the machine up, and the keyboard made its usual one second bright flash during POST, but then came on and stayed on when the splash/login screen came up. This is great since I frequently use the machine in a darkened room, and it was a PITA to get up and turn up a light so I could see the keyboard to type in the password. UNFORTUNATELY, along with that, the machine is back to it's sleep/hibernate problem. It will sleep or hibernate properly ONCE per boot cycle, but the second sleep or hibernate during that cycle will shut down the screen, but the computer continues to run. I can't bring the screen back up, and my only recourse is to perform a hard shutdown via holding down the power key. Grrrr! Dunno what's with the keyboard lighting now working as I think it should. I've installed no new drivers in a number of days, and so far as I can tell, have received no updates from M$.

NP-complete · ‎02-15-2017

My G752VY randomly crashed when waking up from sleep mode, maybe in one out of two times or so. In the BIOS, I changed the SATA configuration from Raid to AHCI (after enabling the safe mode in Windows 10 and rebooting), and then the problem was solved. By the way, this change also solved the problem that the transfer rate of my SSD was always halved after waking up.

marakattimies · ‎02-20-2017

panzlock wrote:
This still occur if you manually put the device to sleep?

Haven't tested that. I might have to try that multiple times as the problem occurs very randomly and not very often but usually just when i have left something important open.

OpaqueEcho · ‎03-31-2017

Chiming in to say that I have this exact same issue with this exact same laptop. I show the following in the System Event log frequently, especially surrounding the times in which the laptop has had to be hard-powered down:

Warning 3/31/2017 12:19:41 AM WHEA-Logger 17 None

Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 3/31/2017 12:19:41 AM
Event ID: 17
Task Category: None
Level: Warning
Keywords:
User: LOCAL SERVICE
Computer:
Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1C:0x0
Vendor ID:Device ID: 0x8086:0xA112
Class Code: 0x30400

The details view of this entry contains further information.
Event Xml:

17
0
3
0
0
0x8000000000000000

49028

System

4
{00000000-0000-0000-0000-000000000000}

0xdf
4
0x101
0x10
0x406
0x0
0x1c
0x0
0x0
0x0
0x0
0x8086
0xa112
0x30400
0x0
0x0
0x0
0x0
0x40
00000000000000000000000000000000
672
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

I was also previously receiving similar events pertaining to the PCI Bus (#4) used by the ethernet NIC, which I was able to stop by disabling the device in Device Manager.

Here is an older thread in which similar events were reported; there was no resolution:
https://rog.asus.com/forum/showthread.php?83021-WHEA-logger-ID-17-GL552VW/page2

This is a refurbished unit I received for a prior RMA, in which this same model notebook appeared to have gotten stuck in a failed sleep state and would not power back on.

U2Desire · ‎04-01-2017

Try disabling Fast Boot option found somewhere in Power Management as this is a known problem with Fastboot.

GL552VW sleep problem after Windows 10 update