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  1. #1
    New ROGer Array
    Join Date
    Feb 2017

    GL552VW USB and Headphone/Mic Jack Issues


    I recently have purchased a Asus ROG GL552VW laptop and so far pleased with its performance etc, however I have since discovered an issue with the right hand side USB port and also the headphone/mic jacks

    Basically they don't work. Plugging in a USB deivce to the right hands side port give no response and no device connected to it powers up, equally plugging in headphones to the 3.5mm jack results in sound still coming from the speakers.

    I have tried updated sound drivers, have the latest BIOS installed, removed the asus USB quick charge utility etc to see if these help but alas nothing. The SmartAudio app has the jack ports greyed out i

    Has anyone come across this issue before and have any fixes I have yet to try?

    I am running the latest release of Windows 10 (anniversry edition?) and sadly cannot role back to the earlier win 10 to see if this fixed the issue

    Thanks in advance

  2. #2
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
    Join Date
    Dec 2015

    Hello aktiv8
    Have you tried reinstall related drivers from the Asus website?
    If yes, I would suggest to ask for a replacement if you can, or send it for RMA
    Our engineers will repair it for you, thank you

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