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  1. #1
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    G750JS Laptop still doesn't work after you changed graphics card

    Hello everyone,
    a couple of months ago my brothers G750JS just started lagging in games, we're talking 40 fps in csgo. I looked all over the internet seeing if maybe he had messed with some settings. I quickly figured out that the graphics card were somehow busted. We sent it to Asus center or something like that in Uppsala, Sweden. Today it got back and the laptop still isn't working. I have reinstalled the drivers, inactivated it in taskmanager but neither of it works. If any of you guys could give me some tips that would be awesome.

    Specs:

    CPU: Intel® Core™ i7 4700HQ Processor
    GPU: NVIDIA® GeForce® GTX870M 3GB
    RAM: 8GB
    STORAGE: 128ssd and 1tb HDD

    He was really excited to start playing CS:GO again so please help us out if you know anything that might help him.

    Best regards,
    Alexander

  2. #2
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
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    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
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    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
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    When you say it isn't working you mean no display or just not what you are expecting performance wise. Big difference.
    Graphics adapters normally don't just start lacking in performance. They either work or they dont.
    If you are speaking of reduced performance I would be looking at maybe if its overheating from needing a good cleaning or other dirver or software related issues. Some malware or viruses can also cause issues.

    If it doesn't work at all send it back to the facility you had sent it to.

    Im leaning towards needing a good cleaning on a 3 year old machine.

  3. #3
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    Quote Originally Posted by JustinThyme View Post
    When you say it isn't working you mean no display or just not what you are expecting performance wise. Big difference.
    Graphics adapters normally don't just start lacking in performance. They either work or they dont.
    If you are speaking of reduced performance I would be looking at maybe if its overheating from needing a good cleaning or other dirver or software related issues. Some malware or viruses can also cause issues.

    If it doesn't work at all send it back to the facility you had sent it to.

    Im leaning towards needing a good cleaning on a 3 year old machine.
    Hello, when we try to open nvidia controlpanel it says that there is no Nvidia GPU connected to a monitor.
    We reinstalled windows and we have updated the drivers. They cleaned it at the facility and applied new thermal paste since they switched the whole gpu

  4. #4
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
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    MonitorBenQ BL3200PT
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    I would talk to support again. Try to find out if there were any notes on what work was actually done. Perhaps the problem did not manifest for them so they did not actually change the GPU or they did something else.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  5. #5
    ex-ASUS Employee Array Eleiyas PC Specs
    Eleiyas PC Specs
    MotherboardASUS 970 PRO GAMING/AURA
    ProcessorAMD FX 8370
    Memory (part number)Corsair 8GB XMS3 PC3-12800 1600MHz DDR3
    Graphics Card #1XFX AMD Radeon HD 6950 - 2G
    MonitorLG Flatron E2240T 21.5'' 1080p Monitor
    Storage #1Samsung 1TB 7200RPM 32MB
    Storage #2Seagate Barracuda 2TB 7200RPM 64MB 6GB/s
    CPU CoolerAMD Wraith Cooler
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    Quote Originally Posted by TreeFall View Post
    Hello, when we try to open nvidia controlpanel it says that there is no Nvidia GPU connected to a monitor.
    We reinstalled windows and we have updated the drivers. They cleaned it at the facility and applied new thermal paste since they switched the whole gpu
    This issue has been very prevalent of late; all I know personally is that it seems to be something Windows 10 is doing which mucks about with the drivers.

    If force-reinstalling the latest NVIDIA drivers does not work, please get in contact with ASUS support.

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