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Pg278q getting RMA

qUAanA
Level 10

‎03-26-2017 09:08 PM - last edited on ‎03-05-2024 10:31 PM by Community Admin

Hey guys
I purchased my PG278Q in Nov of 2016.
I fell in love with the 144hz gsync.

Later towards Jan 2017 I noticed the bottom left screen has a deformity.
It's not a scratch or damage. But their are white spots.
So I opened a ticket and they approved the RMA but I wanted a replacement cross shipped.
Till today they don't have any in stock, so I have to bite the bullet and send mine in for repairs.
So is this model discontinued?
Because PG278QR is an updated version?
Or is the PG278Q still in production?
I don't like this situation.*
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4 REPLIES 4

Crashcourse316
Level 9

‎03-28-2017 06:01 AM

They probably just don't have any that were previously repaired at this time, so they can't send you a fixed one before you send yours in. on the bright side it means your are more likely to get back your current monitor after it's repaired vs some random refurbished model. So you got that going for you at least.

I don't know about whats currently being manufactured, someone else might know though. I'm just not current.
I7-4790k OC 4.9 1.375v
MSI Gaming X GTX 1080 OC core:2055Mhz Mem:5504Mhz

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cljustin
Level 8

‎03-30-2017 12:24 PM

The PG278Q is no longer in production and discontinued, since the PG278QR is now out.
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Crashcourse316
Level 9
In response to cljustin

‎03-31-2017 07:50 AM

cljustin wrote:
The PG278Q is no longer in production and discontinued, since the PG278QR is now out.


Well there ya go.
I7-4790k OC 4.9 1.375v
MSI Gaming X GTX 1080 OC core:2055Mhz Mem:5504Mhz

-----------------------------------------------------------------------
If you like what I post, hit that Rep button.
-----------------------------------------------------------------------
If i'm posting here it's only because I'm at work and have nothing better to do other than solve your problems.
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qUAanA
Level 10

‎04-22-2017 10:34 PM

Fastest RMA repair job of the screen.
1wk turnaround.
Love you Asus and thank you so much for taking care of me.
*
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