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  1. #1
    New ROGer Array
    Join Date
    Oct 2016
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    G752vs owners please read

    I'm currently fed up with the problems in having with my g752vs and am about to send it back to the repair centre unless someone else has found fixes for these problems.
    1. Light Bars partially lit when powered on while on charge.
    2. Shutting the lid to make it sleep only to have it wake itself while the lid is closed.
    3. Waking it from sleep only to have it sit at a black screen until you fire power off.
    4. Num lock wont stay on after reset no matter what.
    5. 2 finger scroll won't stay on no matter what drivers are tried.
    6. Gpu throttling at 600mhz.
    7. Fan not throttling up to full speed or even above idle during stress test.
    8. Random shut downs as if I'd held the power button for 5 seconds.
    9. Screen surround starting to peel away in the middle at the bottom.
    10. Not being able to change any of the settings in ROG Gaming centre.

    I don't want to send it away as I'm pretty certain it will come back with most of the same issues anyway and it's just going to be a waste of 10 days without it. Any help would be great.

  2. #2
    New ROGer Array
    Join Date
    Oct 2016
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    Is removing all the Asus software the answer because once it is factory reset during the windows setup everything functions as normal eg light Bars are on and 2 finger scroll works until it boots fully into OS

  3. #3
    ROG Guru: Yellow Belt Array
    Join Date
    Nov 2014
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    238

    Most of the points are strongly suggesting that someone was toying around with the laptop and it is all about messed up OS configuration (like power options) and some other lower level settings, BIOS, fans maybe even XTU.

    Except 8. Random shut downs as if I'd held the power button for 5 seconds.
    But it still might be might be due to overheating... and this might be caused by messed up setting for fans.

    So who knows...
    I would give a try to:
    1. backup your system (make sure to backup also eSupport folder)
    2. make a list and backup the current drivers version you have.
    3. perform factory reset (be careful, ask others how to do it the correct way - if you have upgraded from win8.1 to win10 - maybe it is also clever to retrieve and copy product key somewhere before factory reset).

  4. #4
    ROG Member Array AtomicStryker PC Specs
    AtomicStryker PC Specs
    Laptop (Model)G752VS
    MotherboardASRock Z170 Extreme4
    Processori5 6600k
    Memory (part number)16GB
    Graphics Card #1GTX 1080 @ watercooled
    MonitorAW3418D
    Storage #11TB Samsung Evo 850 Nvm
    CaseCoolermaster Cosmos
    Power SupplyCorsair RM650X
    Keyboard Logitech G710+
    Mouse Logitech G502
    Headset/Speakers Marantz SR6010 + DALI Opticon 5.1
    OS Windows 10 x64
    Accessory #1 Mo-Ra 2 Radiator
    Accessory #2 Magicool Pump

    Join Date
    Oct 2016
    Reputation
    10
    Posts
    14

    You sound like you have a messed-up setup, especially with the ROG Gaming Center software. Lightbar, Fan issues stem from there.
    It reboots because the fans wont speed up and you boil the laptop with stress tests.
    Have you installed the BIOS update to 306 and the "keyboard fix" update?

    Gestures breaking when waking from sleep (such as 2 finger scrolling) is a known problem.

    Do you have USB input devices attached, like a mouse? Those can wake up a sleeping, closed laptop if the UEFI/BIOS setting says so
    Especially if you set your laptop to keep running when closed, maybe to run it with a bigger, external monitor

    Do you have other screens attached via HDMI? Sometimes the internal screen stays switched off for me if i had one connected, reboot or reconnecting the screen then opening the laptop "fixes" the switched off internal one.

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