Windows Creator Update Installation Failure on GL502VS - workaround

[Rishme]

Has anyone faced any issues installing the New windows Creator Update on their GL502VS.
It gets stuck at BIOS when it restart. And then roles back to the old version

This is the error i see
0xC1900101 - 0x20017 Installation failed during safe OS phase with an error during boot operation'
Help please?

[vfuyong]

Yes, exactly the same problem. I have tried many options, and even system reset. It did NOT work. To save your time, do not reset the system!

I read the error logs but it did not show anything meaningful to us.

[418723601]

Yes, I have the same issue. I have upgraded the latest version of BIOS (301). It is URGENT.

[Onager]

Same issue here, also on a GL502VS. I don't know if it's related, but the latest NVIDIA drivers also state they can't find any compatible hardware.

[necrophyte]

cannot verify this since i dont have the gl502vs, and on my hp notebook the cu update succeeded with no issues, however afterwards i needed to re-install my amd gpu and sound drivers since they were messed up, so from what i know about this issue, you should try the following steps:
- disable wifi/bluetooth/networking (ethernet) in BIOS (or maybe uninstall them without letting windows to auto install them in device manager)
- remove ram modules except for one

if the nvidia driver has issues, completely remove it as well so only "standard vga graphics adapter" is stated as the systems gpu

then try the cu update again; if it succeeds then, re-enable/re-install everything, best first using windows update

[vfuyong]

Same issue here, also on a GL502VS. I don't know if it's related, but the latest NVIDIA drivers also state they can't find any compatible hardware.

378.92 is the latest that supports GL502VS. You must be trying 381.65 which does not support GL502VS. I went into the same trap.

[vfuyong]

cannot verify this since i dont have the gl502vs, and on my hp notebook the cu update succeeded with no issues, however afterwards i needed to re-install my amd gpu and sound drivers since they were messed up, so from what i know about this issue, you should try the following steps:
- disable wifi/bluetooth/networking (ethernet) in BIOS (or maybe uninstall them without letting windows to auto install them in device manager)
- remove ram modules except for one

if the nvidia driver has issues, completely remove it as well so only "standard vga graphics adapter" is stated as the systems gpu

then try the cu update again; if it succeeds then, re-enable/re-install everything, best first using windows update

I have just tried disabling wifi/bluetooth/ethernet/USB from BIOS, and it failed too. But the error code is different:

2017-04-09 08:54:45, Error                 CONX   Windows::Compat::Appraiser::AppraiserSettings::GetSettingsInternal (207):   Failed to retrieve DeviceTicket: [0x800704cf][gle=0x800704cf]
2017-04-09 08:54:45, Error                 CONX   Windows::Compat::Appraiser::AppraiserSettings::GetSettingsInternal (228):   Failed to Query OneSettings [0x80070002].[gle=0x80070002]
2017-04-09 08:57:49, Error      [0x080831] MIG    CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)
2017-04-09 08:58:48, Error      [0x0808fe] MIG    Plugin {526D451C-721A-4b97-AD34-DCE5D8CD22C5}: [shmig] Failed to get preferred homegroup with hr=0x80070490
2017-04-09 08:59:05, Error                        CSetupAutomation::Resurrect: File not found: C:\$WINDOWS.~BT\Sources\Panther\automation.dat[gle=0x00000002]
2017-04-09 08:59:05, Error                 SP     CSetupPlatform::ResurrectAutomation: Failed to resurrect automation: 0x80070002[gle=0x00000002]

[necrophyte]

I have just tried disabling wifi/bluetooth/ethernet/USB from BIOS, and it failed too. But the error code is different:

2017-04-09 08:54:45, Error                 CONX   Windows::Compat::Appraiser::AppraiserSettings::GetSettingsInternal (207):   Failed to retrieve DeviceTicket: [0x800704cf][gle=0x800704cf]
2017-04-09 08:54:45, Error                 CONX   Windows::Compat::Appraiser::AppraiserSettings::GetSettingsInternal (228):   Failed to Query OneSettings [0x80070002].[gle=0x80070002]
2017-04-09 08:57:49, Error      [0x080831] MIG    CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)
2017-04-09 08:58:48, Error      [0x0808fe] MIG    Plugin {526D451C-721A-4b97-AD34-DCE5D8CD22C5}: [shmig] Failed to get preferred homegroup with hr=0x80070490
2017-04-09 08:59:05, Error                        CSetupAutomation::Resurrect: File not found: C:\$WINDOWS.~BT\Sources\Panther\automation.dat[gle=0x00000002]
2017-04-09 08:59:05, Error                 SP     CSetupPlatform::ResurrectAutomation: Failed to resurrect automation: 0x80070002[gle=0x00000002]

can you post the content of setuperr.log found in C:\$Windows.~BT\Sources\Panther
maybe also check setupact.log in the same folder whether there is any hint on the driver failing the installation

also, try running disk cleanup on your system drive as administrator and then cleanup all previous/temp windows installation files, windows update cache, older driver versions etc. best would be to just check all boxes except you know exactly you need to keep something. and after that run "sfc /scannow" in elevated cmd, and then try the update again.

last resort would be running the update from an iso (you can get it from microsoft.com) instead of through windows update, this may override some driver checks.

[vfuyong]

can you post the content of setuperr.log found in C:\$Windows.~BT\Sources\Panther
maybe also check setupact.log in the same folder whether there is any hint on the driver failing the installation

also, try running disk cleanup on your system drive as administrator and then cleanup all previous/temp windows installation files, windows update cache, older driver versions etc. best would be to just check all boxes except you know exactly you need to keep something. and after that run "sfc /scannow" in elevated cmd, and then try the update again.

last resort would be running the update from an iso (you can get it from microsoft.com) instead of through windows update, this may override some driver checks.

I have basically done almost all you mentioned (excluding sfc). A system reset did not help neither. I only kept the error log. It is sad that the error is not indicative. I did run install from ISO.

[necrophyte]

I have basically done almost all you mentioned (excluding sfc). A system reset did not help neither. I only kept the error log. It is sad that the error is not indicative. I did run install from ISO.

puh well, then id recommend contacting official ms & asus support, all of you affected. seems like somebody hasnt done their job with compatibility approvals before the release of CU. id suspect asus considering my solely bad experience with them so far.