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  1. #1
    New ROGer Array
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    I broke my GL553VW (Does the warranty cover the damages?)

    Does the 1 year warranty cover the damages in lcd screen of my Gaming Notebook?
    If not, what can I do to fix or replace the LCD Screen?
    I bought my laptop on ROG Concept Store in SM Megamall.
    Last edited by AJArante; 04-24-2017 at 09:13 AM.

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
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    You would need Accidental Damage coverage. If you are not sure whether you have such coverage you can contact your regional support by telephone and they can look up your warranty via your serial number.

    Even if you didn't get extra coverage they can probably replace the panel for a fee. Phone support could also give you this information.
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  3. #3
    New ROGer Array
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    They can replace the LCD for free while I still have my warranty or do I need to pay for it?

  4. #4
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
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    Sorry I wasn't clear. "for a fee" means there will be a cost for both the new panel and the labor to install it. Only manufacturer/hardware defects are covered under the basic warranty.
    * Support disease research with Folding@Home *

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