04-24-2017 12:33 PM - last edited on 03-05-2024 10:29 PM by ROGBot
04-25-2017 01:23 AM
fluticasoneuser wrote:
Aloha All,
Should I be concerned with Refurbished GTX 980 Strix from Asus RMA? Read on for the history.
I am new to the RMA world and I've used Asus brand exclusively for motherboard products for AMD and Intel platform.
I had to RMA my GTX 980 Strix through UPS and Asus RMA Center based Indianapolis have received it on 4/20/17 with the following:
- Retail Graphic Card Box and its Foam
- GTX 980 Strix
- Print out of Amazon Invoice (shipped and sold from Amazon)
- Print out of the emails authorizing RMA and Service Number
[*"] Completed RMA form explaining the nature of the graphic card issue (red horizontal lines, can't boot into desktop)
I was told by a nice customer service representative that it would take 5-7 business days after following up with them to see if they have received my rma package.
Today, I decided to follow up on the RMA process with a different customer service rep via chat support. I have conflicting information that may lead me to think that this RMA process could be much longer than 5 to 7 business days.
"I would not be able to provide a time frame at this time as the replacement unit has to be allocated and then tested before being shipped out to you."
I should note that the replacement would be the same model, so it will be refurbished.
Any input is appreciated.
04-25-2017 03:55 AM
fluticasoneuser wrote:
I was told by a nice customer service representative that it would take 5-7 business days after following up with them to see if they have received my rma package.
fluticasoneuser wrote:
Today, I decided to follow up on the RMA process with a different customer service rep via chat support. I have conflicting information that may lead me to think that this RMA process could be much longer than 5 to 7 business days.
"I would not be able to provide a time frame at this time as the replacement unit has to be allocated and then tested before being shipped out to you."
I should note that the replacement would be the same model, so it will be refurbished.
Any input is appreciated.
04-29-2017 08:10 PM