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  1. #11
    ROG Guru: Yellow Belt Array Bran187 PC Specs
    Bran187 PC Specs
    Laptop (Model)GL502VMK
    MotherboardMSI Z97 SLI Krait Edition
    Processori7 4790
    Memory (part number)16 GB GSkill DDR3
    Graphics Card #1EVGA GTX 1070
    MonitorHP Pavilion 32q
    Storage #1120 GB SSD
    Storage #21TB HDD
    CPU CoolerCM 212
    CaseFractal Define R4
    Power SupplySeasonic 650W
    Keyboard Corsair K55
    Mouse Corsair M65 Pro
    Headset Plantronics Rig
    Mouse Pad Glteck XXL
    OS Windows 10

    Join Date
    Oct 2012
    Reputation
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    Posts
    204

    Happened again today while playing the Division. :P Back to the drawing board. lol

  2. #12
    ROG Guru: Yellow Belt Array Bran187 PC Specs
    Bran187 PC Specs
    Laptop (Model)GL502VMK
    MotherboardMSI Z97 SLI Krait Edition
    Processori7 4790
    Memory (part number)16 GB GSkill DDR3
    Graphics Card #1EVGA GTX 1070
    MonitorHP Pavilion 32q
    Storage #1120 GB SSD
    Storage #21TB HDD
    CPU CoolerCM 212
    CaseFractal Define R4
    Power SupplySeasonic 650W
    Keyboard Corsair K55
    Mouse Corsair M65 Pro
    Headset Plantronics Rig
    Mouse Pad Glteck XXL
    OS Windows 10

    Join Date
    Oct 2012
    Reputation
    15
    Posts
    204

    I updated to bios 305 on my GL502VMK and while I haven't tested super extensively, I did just play for about half an hour in PUBG without incident. I'm not holding my breath, and I will report back if it happens again as I test further.

    Anyone else tried bios 305 notice any difference on this issue?

  3. #13
    ROG Guru: Yellow Belt Array Bran187 PC Specs
    Bran187 PC Specs
    Laptop (Model)GL502VMK
    MotherboardMSI Z97 SLI Krait Edition
    Processori7 4790
    Memory (part number)16 GB GSkill DDR3
    Graphics Card #1EVGA GTX 1070
    MonitorHP Pavilion 32q
    Storage #1120 GB SSD
    Storage #21TB HDD
    CPU CoolerCM 212
    CaseFractal Define R4
    Power SupplySeasonic 650W
    Keyboard Corsair K55
    Mouse Corsair M65 Pro
    Headset Plantronics Rig
    Mouse Pad Glteck XXL
    OS Windows 10

    Join Date
    Oct 2012
    Reputation
    15
    Posts
    204

    Quote Originally Posted by Bran187 View Post
    I updated to bios 305 on my GL502VMK and while I haven't tested super extensively, I did just play for about half an hour in PUBG without incident. I'm not holding my breath, and I will report back if it happens again as I test further.

    Anyone else tried bios 305 notice any difference on this issue?
    Definitely still happening.

    Also I'm convinced this is a heat problem now. Not on the CPU or GPU but maybe on some of the power delivery or memory or something?

    The reason I say this is because I noticed that the laptop gets crazy hot (to the touch) when the lid is closed while gaming. When the lid is open, it stays relatively cool to the touch. I think that the laptop is venting a fair bit of heat through the keyboard, and that by closing the lid the heat is just getting trapped and building up.

    This would make sense as to why turning off turbo boost eliminates the problem, as there is less heat being generated. Maybe it is just enough to keep whatever is overheating from doing so.

  4. #14
    ROG Member Array
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    Apr 2017
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    I had the problem of the laptop sleeping once, the reason was that the device overheated. the GPU specifically.

  5. #15
    ROG Guru: Yellow Belt Array Bran187 PC Specs
    Bran187 PC Specs
    Laptop (Model)GL502VMK
    MotherboardMSI Z97 SLI Krait Edition
    Processori7 4790
    Memory (part number)16 GB GSkill DDR3
    Graphics Card #1EVGA GTX 1070
    MonitorHP Pavilion 32q
    Storage #1120 GB SSD
    Storage #21TB HDD
    CPU CoolerCM 212
    CaseFractal Define R4
    Power SupplySeasonic 650W
    Keyboard Corsair K55
    Mouse Corsair M65 Pro
    Headset Plantronics Rig
    Mouse Pad Glteck XXL
    OS Windows 10

    Join Date
    Oct 2012
    Reputation
    15
    Posts
    204

    Quote Originally Posted by Nightwing113 View Post
    I had the problem of the laptop sleeping once, the reason was that the device overheated. the GPU specifically.
    Yeah I think something is definitely overheating, but only when closed. Like I said I think the laptop dissipates a fair bit of heat through the keyboard area, because it was notably and quite significantly hotter after the lid had been closed than when it is open.

    It's not the CPU or GPU (on my system anyway, both were 80c or less at the time of shutdown) but that doesn't mean it couldn't have been something else. Something is cooking in there when the lid is closed though, I'm 99% certain of it at this point.

  6. #16
    Super Moderator Array
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    Quote Originally Posted by Bran187 View Post
    Yeah I think something is definitely overheating, but only when closed. Like I said I think the laptop dissipates a fair bit of heat through the keyboard area, because it was notably and quite significantly hotter after the lid had been closed than when it is open.

    It's not the CPU or GPU (on my system anyway, both were 80c or less at the time of shutdown) but that doesn't mean it couldn't have been something else. Something is cooking in there when the lid is closed though, I'm 99% certain of it at this point.
    Sorry for the trouble.
    I would like to suggest you to bring back your laptop to our service center and fix the problem.
    The following is the contact information:
    http://www.asus.com/support/Service-...All-Countries/
    Also you can contact the local service center for help. The following is the contact information:
    http://www.asus.com/support/CallUs#

  7. #17
    ROG Enthusiast Array
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    Same thing here

    I had my GL502VS (I like to call the GL502BS!) and had the same problem constantly, it went in for repair twice on the same issue and both times I was told the MB was replaced. But both times the same problem happened again. It is for sure a overheating issue, as when I run without the lid closed it's fine. I have tried the ATK thing but that didn't seem to accomplish anything. What I don't know is what would happen on a fresh Win10 install without all the ASUS drivers, i.e. let MS deal with the drivers to see if that fixes it. Anyone tested that?

  8. #18
    ROG Guru: Yellow Belt Array Bran187 PC Specs
    Bran187 PC Specs
    Laptop (Model)GL502VMK
    MotherboardMSI Z97 SLI Krait Edition
    Processori7 4790
    Memory (part number)16 GB GSkill DDR3
    Graphics Card #1EVGA GTX 1070
    MonitorHP Pavilion 32q
    Storage #1120 GB SSD
    Storage #21TB HDD
    CPU CoolerCM 212
    CaseFractal Define R4
    Power SupplySeasonic 650W
    Keyboard Corsair K55
    Mouse Corsair M65 Pro
    Headset Plantronics Rig
    Mouse Pad Glteck XXL
    OS Windows 10

    Join Date
    Oct 2012
    Reputation
    15
    Posts
    204

    Quote Originally Posted by ssbob98 View Post
    I had my GL502VS (I like to call the GL502BS!) and had the same problem constantly, it went in for repair twice on the same issue and both times I was told the MB was replaced. But both times the same problem happened again. It is for sure a overheating issue, as when I run without the lid closed it's fine. I have tried the ATK thing but that didn't seem to accomplish anything. What I don't know is what would happen on a fresh Win10 install without all the ASUS drivers, i.e. let MS deal with the drivers to see if that fixes it. Anyone tested that?
    Fresh install doesn't help.

  9. #19
    ROG Enthusiast Array
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    Fresh non-ASUS install of Win10 with ASUS drivers and when plugged in to monitor with keyboard+mouse goes to sleep after about 5 minutes of gaming, with or without turbo-boost enabled (using the 99% power trick thing). Sigh, I guess this machine can't be "docked" ... pisses me off.

  10. #20
    ROG Enthusiast Array
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    One thing that seems to have helped. Uninstall the ATK package from ASUS version ...048 or something like that. And download the .50 version from the downloads page. It doesn't seem to show up in the update tool so you have to download it directly. I uninstalled, rebooted, installed newer version, and rebooted and since have been able to play no problems. Maybe worth a shot. Why it doesn't work with the live update tool thing I don't know.

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