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  1. #1
    New ROGer Array
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    GL502VM new laptop with very noisy touchpad

    Hi, i bought my GL 502VM laptop a few days ago..i'm really happy with it, but from the first minute I recognized the weird touchpad.
    If i tap it, it makes a loud clicking tapping noise, and feels, like it is a bit loose.

    Do you guys have the same issue, or should i rma it?
    it's quiet annoying, even if i tap very soft..the bottom part is worse than the top.

    here's a video i recorded.

    https://www.youtube.com/watch?v=8HMG0w0eJwc

    cheers

  2. #2
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    Hi, I also have a GL502VM. My touchpad has a similar issue to yours. However, I barely use it so it's not that big of a deal to me.
    Unless you find it to be particularly annoying, I wouldn't RMA it as it's quite a common issue and there's a chance that the replacement unit might also have the same issue.

  3. #3
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    Alright thanks

    Do you also have a lot of backlight bleeding? (not ips glow)
    I got three spots, which are quiet annoying as well.

    It's just three days old, so I might bring it to the shop this week.

  4. #4
    ex-ASUS Employee Array Eleiyas PC Specs
    Eleiyas PC Specs
    MotherboardASUS 970 PRO GAMING/AURA
    ProcessorAMD FX 8370
    Memory (part number)Corsair 8GB XMS3 PC3-12800 1600MHz DDR3
    Graphics Card #1XFX AMD Radeon HD 6950 - 2G
    MonitorLG Flatron E2240T 21.5'' 1080p Monitor
    Storage #1Samsung 1TB 7200RPM 32MB
    Storage #2Seagate Barracuda 2TB 7200RPM 64MB 6GB/s
    CPU CoolerAMD Wraith Cooler
    CaseNZXT Lexa S
    Power SupplyCorsair CX600 600W (Bronze)
    Keyboard Logitech Wireless AZERTY
    Mouse Microsoft Wireless
    Headset Evil Witchcraft II Gaming Headset (Black/Red)
    Mouse Pad Wild Wolf Hunter
    Headset/Speakers 4Gamers 2.1 Sound-System
    OS Windows 10 Professional - Creator's
    Network RouterZiggo

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    if you've got a loose touchpad and lightbleeding I would recommend RMA''ing the unit.

    It sounds to me like you have unfortunately purchased a faulty unit.

  5. #5
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    Quote Originally Posted by Haeggarr View Post
    Alright thanks

    Do you also have a lot of backlight bleeding? (not ips glow)
    I got three spots, which are quiet annoying as well.

    It's just three days old, so I might bring it to the shop this week.
    Yes, unfortunately I also have that. It is quite hard to notice in a well-lit room, but when it's dark or especially under artificial light, it becomes more obvious. It gets more obvious the higher the backlight is set. However, the backlight seems to be pretty strong anyway (at 100% it's much brighter than my Toshiba Radius 15 at 100%) and I don't like it too high since it hurts my eyes; I keep the brightness at 30% or less most of the time, so it's hard for me to notice it anyway.
    Last edited by Reinserev; 04-25-2017 at 02:12 PM.

  6. #6
    ROG Guru: White Belt Array
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    I noticed that about the touchpad but it turns out you can push down anywhere and it is the same as using the left touchpad button. So I think it is by design.

  7. #7
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    Quote Originally Posted by U2Desire View Post
    I noticed that about the touchpad but it turns out you can push down anywhere and it is the same as using the left touchpad button. So I think it is by design.
    I see. Well it makes a similar sound on my Toshiba Satellite Radius 15, too. And you can press just like that, too.

  8. #8
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    Well, i got a full refund, and bought a Gigabyte p55W v7 (no problems at all)
    In my Opinion, a laptop shouldn't have those issues at this price..

  9. #9
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    Quote Originally Posted by Haeggarr View Post
    Well, i got a full refund, and bought a Gigabyte p55W v7 (no problems at all)
    In my Opinion, a laptop shouldn't have those issues at this price..


    Mine too have similar problem. I tried to complain it in the service center but the outcome is no problem with my laptop. They even let me choose from similar 2 other laptops as to which has little clunking sound then they will swap the pads. Sounds unprofessional handling by ASUS. It is barely a month laptop and under warranty but they are not replacing the pad with a new spare parts. Now I'm in big disappointment.

  10. #10
    ROG Guru: Yellow Belt Array
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    don't be disappointed. fix it yourself.

    you just need to stick a piece of paper in the gap and the loose clicking goes away

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