Hi everyone,
Im new to this community but an old user of ASUS ROG. I absolutely love the ROG laptops and I recently bought a new one, the GL753 VD. It was working better than expected but after about a month, the laptop wanted me do an ASUS BIOS update after a windows update and after doing the ASUS update, everything went wrong. The laptop would turn on, keyboard lights, power lights and all. I could even hear the fan *whirring* but there was no display, not even a boot up display. Tried connecting to external display, still nothing.
So I called ASUS Canada, and the guy on the phone was super nice and understanding and gave me RMA within 10 mins of the call. I honestly did not have any idea what an RMA was before this ordeal. But searching online I found a plethora of negative reviews and only a handful of positive reviews. So i became skeptical and held off on shipping the laptop to ASUS. But after two weeks I decided what the hell. Best case scenario I get a fixed laptop, worst case I may have to send it back for another RMA.
I sent the laptop for repairs and in 5 days it was fixed, the fifth day was a friday. On Tuesday morning i got a box from ASUS. Expecting the worst (remembering all the reviews of how people got their products back badly packaged or damaged) I opened the box and I was highly impressed by the care and packaging. The bubble wrap was strong and and tightly wrapped around the laptop with extra bubble pods around the box. I got the laptop out checked it all around, it was exactly the way I sent it. No scratches at all or dings at all. The report read they replaced the complete motherboard. And now the laptop is restored to its former glory.
I am only posting this because of all the negative reviews in which most them would call ASUS every other day to know what is going. I understand we have invested a good chunk of our bank account into buying ASUS product but when it comes to repairs, let them take their time. Rushing a repair will get you a back a faulty product. My skepticism of ASUS repairs have changed into complete faith in them. Good job ASUS and thank you for taking care of your customers. 😄