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  1. #16
    ROG Enthusiast Array
    Join Date
    Jul 2017

    Received Tue, Apr 17, 2018 from Asus Support:

    Dear Asus Valued Customer,
    Regarding the below described case, we kindly inform you that the responsible department of our HQ is informed about this issue and currently examining the possibility of a new BIOS release update.
    Furthermore, we would like to inform you that at the moment, Asus officially will release vulnerability fixes only for 6th, 7th and 8th generation processors.
    We invite you to check Asus website periodically in order for new BIOS update releases and latest information about the subject.

    Furthermore, we kindly inform you that we do not have any further information regarding the possibility of new BIOS update release containing a fix/patch for ELAN touchpad and we would also like to inform you that your product has not been officially tested by Asus with any OS other than Windows OS.
    In case you are not satisfied by our reply above, please inform us accordingly before filling the satisfaction form.
    In case you are satisfied by our reply above, we invite you to select 9 or 10 as a positive evaluation.
    Should you have any further questions, please do not hesitate to get back in touch with us.

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