Results 1 to 8 of 8
  1. #1
    ROG Enthusiast Array bfollowell PC Specs
    bfollowell PC Specs
    MotherboardASUS ROG Maximus IX Hero
    ProcessorIntel Core i7-7700K
    Memory (part number)G.SKILL TridentZ Series 16GB DDR4 SDRAM DDR4 3200 (PC4 25600) F4-3200C16D-16GTZB
    Graphics Card #1ASUS ROG Strix GeForce GTX 1080 OC edition 8GB 11Gbps ROG-STRIX-GTX1080-O8G-11GBPS
    Sound CardSound BlasterX AE-5
    MonitorASUS ROG Swift PG279Q & ASUS VW246H
    Storage #1Samsung 850 EVO Series 500GB 2.5" Solid State Drive
    Storage #2Western Digital Black Series 2TB 3.5" 7200RPM Hard Drive
    CPU CoolerNZXT Kraken X61
    CaseCorsair 750D
    Power SupplyEVGA 750 G3
    Keyboard Logitech G710+
    Mouse Logitech G602
    Headset Kingston HyperX Cloud Pro
    Headset/Speakers Logitech G​51 Surroun​d Sound 5.​1 Speaker ​System
    OS Windows 10 Home 64-bit
    Network RouterLinksys WRT3200ACM

    Join Date
    Jan 2017
    Reputation
    10
    Posts
    64

    My recent PG279Q RMA Experience

    So, it was with extreme apprehension, after reading several of the ASUS RMA horror stories, that I sent my brand-new PG279Q monitor in for service. I had at least seven decent sized clusters of extra bright, almost stark white pixels showing in various locations, so my monitor was definitely a dud, and sending it back to the place of purchase wasn't an option. I really had little choice.

    Well, first of all, I saw several posts about broken monitor stands and the like and really couldn't understand those since the RMA instructions specifically stated not to return any accessories that weren't asked for, including the power adapter and the stand. Anyway, I securely packaged the panel only and shipped it off. Exactly two weeks later I received my monitor back and, from all I can see, it is an almost perfect panel. A little back light bleed, which is to be expected with this type of panel, but no dead pixels and no bright spots. The serial number and manufacturing date on the back are the same, so I'm assuming they replaced the panel, but kept everything else. I'm very pleased with the way they corrected my original issue.

    That was the good. Now, on to the bad.

    The tech that performed my repair was not very careful and paid little attention to the fine details. Cosmetically, my monitor was perfect when I sent it in. Upon return, the front of my monitor looks awful. The little ASUS label sticker at the bottom, center of the front of the monitor is scuffed, moved, and basically all screwed up. Where the letters were split, the upper portions are all shoved up and to an angle and the glue underneath is all smeared all over. I attempted to move these but they don't want to move easily. I contacted ASUS technical support and they stated that they could not send me a label sticker and that I would need to RMA once again to get this corrected. Well, paying $40+ out of my pocket to RMA my monitor back to ASUS, incurring unreasonable expense and risking further damage, just to correct the additional damage that they caused is an unacceptable request in my opinion. Very poor customer service.

    Since the monitor works and I'm pleased with the basic function of the monitor, I'm going to keep it as is. I'll try to carefully remove the unsightly ASUS sticker from the front and clean the glue residue off.

    Still, if anyone from ASUS tech is reading this, I would highly suggest that you forward this on to your techs. They need to be much more careful when working on other people's property and pay much more attention to quality and detail.


    Not the best picture, I know, but good enough to see the label is perfect and straight.



    Here's how it looked upon returning to me

  2. #2
    ROG Guru: White Belt Array oG kill3r PC Specs
    oG kill3r PC Specs
    MotherboardZ390-H
    Processori9 9900k
    Memory (part number)CORSAIR DOMINATOR 3600 32GB
    Graphics Card #1PNY RTX 3080 XLR8
    Sound CardSOUND BLASTER G6
    MonitorASUS XG43VQ
    Storage #1SAMSUNG 970 PRO M2 512GB
    Storage #2SAMSUNG 970 PRO M2 512GB
    CPU CoolerNZXT M22
    CaseNZXT 710i
    Power SupplyCORSAIR HX1000
    Keyboard CORSAIR K65
    Mouse CORSAIR DARK CORE RGB PRO SE
    Headset BEYERDYNAMIC 990 PRO
    OS WINDOWS 10
    oG kill3r's Avatar
    Join Date
    Feb 2012
    Reputation
    10
    Posts
    108

    Unacceptable !

  3. #3
    ASUS HQ Service Rep Array Bill@ROG's Avatar
    Join Date
    Dec 2015
    Reputation
    10
    Posts
    433

    Hello bfollowell
    I'm deeply sorry for the horrible experience you had to go through.
    Is it possible that you can kindly PM me your RMA number and your unit serial number?
    I'll investigate this further more, thank you for using ASUS

  4. #4
    ROG Enthusiast Array bfollowell PC Specs
    bfollowell PC Specs
    MotherboardASUS ROG Maximus IX Hero
    ProcessorIntel Core i7-7700K
    Memory (part number)G.SKILL TridentZ Series 16GB DDR4 SDRAM DDR4 3200 (PC4 25600) F4-3200C16D-16GTZB
    Graphics Card #1ASUS ROG Strix GeForce GTX 1080 OC edition 8GB 11Gbps ROG-STRIX-GTX1080-O8G-11GBPS
    Sound CardSound BlasterX AE-5
    MonitorASUS ROG Swift PG279Q & ASUS VW246H
    Storage #1Samsung 850 EVO Series 500GB 2.5" Solid State Drive
    Storage #2Western Digital Black Series 2TB 3.5" 7200RPM Hard Drive
    CPU CoolerNZXT Kraken X61
    CaseCorsair 750D
    Power SupplyEVGA 750 G3
    Keyboard Logitech G710+
    Mouse Logitech G602
    Headset Kingston HyperX Cloud Pro
    Headset/Speakers Logitech G​51 Surroun​d Sound 5.​1 Speaker ​System
    OS Windows 10 Home 64-bit
    Network RouterLinksys WRT3200ACM

    Join Date
    Jan 2017
    Reputation
    10
    Posts
    64

    Thank you Bill. I have sent you the information you requested. I appreciate you looking into this for me.

  5. #5
    ROG Enthusiast Array bfollowell PC Specs
    bfollowell PC Specs
    MotherboardASUS ROG Maximus IX Hero
    ProcessorIntel Core i7-7700K
    Memory (part number)G.SKILL TridentZ Series 16GB DDR4 SDRAM DDR4 3200 (PC4 25600) F4-3200C16D-16GTZB
    Graphics Card #1ASUS ROG Strix GeForce GTX 1080 OC edition 8GB 11Gbps ROG-STRIX-GTX1080-O8G-11GBPS
    Sound CardSound BlasterX AE-5
    MonitorASUS ROG Swift PG279Q & ASUS VW246H
    Storage #1Samsung 850 EVO Series 500GB 2.5" Solid State Drive
    Storage #2Western Digital Black Series 2TB 3.5" 7200RPM Hard Drive
    CPU CoolerNZXT Kraken X61
    CaseCorsair 750D
    Power SupplyEVGA 750 G3
    Keyboard Logitech G710+
    Mouse Logitech G602
    Headset Kingston HyperX Cloud Pro
    Headset/Speakers Logitech G​51 Surroun​d Sound 5.​1 Speaker ​System
    OS Windows 10 Home 64-bit
    Network RouterLinksys WRT3200ACM

    Join Date
    Jan 2017
    Reputation
    10
    Posts
    64

    Bill, thanks again for offering to help. Unfortunately, as I expected, it was a complete waste of time. I just received another short answer from support stating:


    Thank you for your response. This is Ian O. Apologies but we do not send out stickers for the monitor.
    Thank you for being a part of the ASUS family. Have a good day.
    If you have any further questions, comments, or concerns please do not hesitate to let us know, we will be more than happy to assist. you.


    Nothing makes you feel more like "family" than having someone damage your property, ship it back to you damaged, then tell you they won't do anything to fix it or make it right.

  6. #6
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

    Join Date
    Nov 2013
    Reputation
    144
    Posts
    3,854

    I understand not sending the logo out, its a trademark and any such company follows the same practice. Levi's treats those little red tabs like they are solid gold!

    What I would expect is for them to do this on their own dime and send you a shipping label. Companies do this all the time and IMO they should have done so on the initial RMA as well.

  7. #7
    ROG Enthusiast Array bfollowell PC Specs
    bfollowell PC Specs
    MotherboardASUS ROG Maximus IX Hero
    ProcessorIntel Core i7-7700K
    Memory (part number)G.SKILL TridentZ Series 16GB DDR4 SDRAM DDR4 3200 (PC4 25600) F4-3200C16D-16GTZB
    Graphics Card #1ASUS ROG Strix GeForce GTX 1080 OC edition 8GB 11Gbps ROG-STRIX-GTX1080-O8G-11GBPS
    Sound CardSound BlasterX AE-5
    MonitorASUS ROG Swift PG279Q & ASUS VW246H
    Storage #1Samsung 850 EVO Series 500GB 2.5" Solid State Drive
    Storage #2Western Digital Black Series 2TB 3.5" 7200RPM Hard Drive
    CPU CoolerNZXT Kraken X61
    CaseCorsair 750D
    Power SupplyEVGA 750 G3
    Keyboard Logitech G710+
    Mouse Logitech G602
    Headset Kingston HyperX Cloud Pro
    Headset/Speakers Logitech G​51 Surroun​d Sound 5.​1 Speaker ​System
    OS Windows 10 Home 64-bit
    Network RouterLinksys WRT3200ACM

    Join Date
    Jan 2017
    Reputation
    10
    Posts
    64

    Well, I'm surprised, and it did take 3.5 months to get rectified, but Asus did finally send me not one, but two Asus stickers for the front of my monitor. I'll put one on this weekend and then I'll have a backup.

    I guess my story does have a happy ending.

    Thank you Asus!

    Click image for larger version. 

Name:	FF399767-480C-48EC-BD20-1F23B310EB5A.jpg 
Views:	2 
Size:	363.5 KB 
ID:	66834

  8. #8
    Administrator Array MasterC@ROG's Avatar
    Join Date
    Aug 2014
    Reputation
    120
    Posts
    1,772

    Sorry for the trouble you went through, we'll look into this internally to avoid the same issue in the future. So glad you are all set now. Happy gaming!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •