Page 1 of 2 1 2 LastLast
Results 1 to 10 of 16
  1. #1
    ROG Member Array brandorf PC Specs
    brandorf PC Specs
    MotherboardMaximus IX Code
    ProcessorIntel 7700K
    Memory (part number)G.Skill F4-3200C16D-32GVK
    Graphics Card #1XFX AMD Fury X
    Storage #1Samsung 850 Pro
    Storage #2Samsung 840 Pro
    CPU CoolerCorsair H100i GTX
    CaseAntec P280
    Power SupplyThgermaltake Toughpower 1000w
    Keyboard Logitech G910
    Mouse Logitetech G602
    Headset Logitech Vantage
    Headset/Speakers Really old Altec Lansing
    OS Windows 10
    Network RouterTPLink Archer C9
    brandorf's Avatar
    Join Date
    Aug 2014
    Reputation
    10
    Posts
    8

    IX Code - Random shutdown on load.

    I'm trying to diagnose a problem I'm having with my new setup, whenever the system is under heavy load (games mostly) my system will randomly shut off. I say randomly because It doesn't seem to be related to temperature loads, it could happen after 5 minutes, possibly after half an hour or more.

    At first my thinking was that I was running hot enough that the "7700k temperature spike issue" was causing one core to suddenly shoot over the maximum and the system emergency shuts down, so I delidded the CPU and removed my overclock for the time being. Now when running say OCCT, I never see any core go over ~70C, so I don't think it's heat related, also the games I'm seeing this happen in don't put nearly so much stress on the CPU.

    Any thoughts as to further troubleshooting steps? I don't want to RMA until I've ruled everything else out.

    Relevant System Specs

    Intel 7700K
    Maximus IX Code
    32 GB G.Skill (2x16)
    Amd Fury X
    Corsair H100i GTX
    Thermaltake Toughpower 1000w
    Last edited by brandorf; 05-07-2017 at 04:10 PM.

  2. #2
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z 4025MHz 17-17-17-39-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Graphics Card #2Titan Xp
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba OCZ VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyEVGA Supernova 1600w Titanium
    Keyboard Cyberpower Skorpion K2
    Mouse Razer Basilisk
    Headset Sennheiser HD6XX / Modmic 5
    OS Windows 10 Home 64 bit
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    308
    Posts
    16,359

    Hi brandorf

    I would suspect one of two things, either your psu or ram instability.

    Try setting your ram manually instead of using XMP and raise the cpu system agent and cpu vccio voltages a little.

    CPU System Agent voltage anywhere from 1.15v - 1.25v
    CPU VCCIO voltage anywhere from 1.15v - 1.25v

    Give this a try and see how it goes.

    If you have another gpu to test with you could try that too.

  3. #3
    ROG Member Array brandorf PC Specs
    brandorf PC Specs
    MotherboardMaximus IX Code
    ProcessorIntel 7700K
    Memory (part number)G.Skill F4-3200C16D-32GVK
    Graphics Card #1XFX AMD Fury X
    Storage #1Samsung 850 Pro
    Storage #2Samsung 840 Pro
    CPU CoolerCorsair H100i GTX
    CaseAntec P280
    Power SupplyThgermaltake Toughpower 1000w
    Keyboard Logitech G910
    Mouse Logitetech G602
    Headset Logitech Vantage
    Headset/Speakers Really old Altec Lansing
    OS Windows 10
    Network RouterTPLink Archer C9
    brandorf's Avatar
    Join Date
    Aug 2014
    Reputation
    10
    Posts
    8

    I originally suspected the PSU as well, I had a Toughpower 850, I ran all my system components through one of those calculator websites and got a number pretty close to that, considering that PSU was over two years old, I considered that capacitor ageing might be an issue. So that PSU is less than a month old at this point, so unless it's defective I'll rule that out.

    I've already bumped the agent and VCCIO voltage as recommended by the kaby lake overclocking guild. I'll switch off XMP and key in all the timings manually and see where that gets me.

  4. #4
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z 4025MHz 17-17-17-39-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Graphics Card #2Titan Xp
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba OCZ VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyEVGA Supernova 1600w Titanium
    Keyboard Cyberpower Skorpion K2
    Mouse Razer Basilisk
    Headset Sennheiser HD6XX / Modmic 5
    OS Windows 10 Home 64 bit
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    308
    Posts
    16,359

    All right sounds good, if that doesn't help try another gpu if you have one.

  5. #5
    ROG Member Array brandorf PC Specs
    brandorf PC Specs
    MotherboardMaximus IX Code
    ProcessorIntel 7700K
    Memory (part number)G.Skill F4-3200C16D-32GVK
    Graphics Card #1XFX AMD Fury X
    Storage #1Samsung 850 Pro
    Storage #2Samsung 840 Pro
    CPU CoolerCorsair H100i GTX
    CaseAntec P280
    Power SupplyThgermaltake Toughpower 1000w
    Keyboard Logitech G910
    Mouse Logitetech G602
    Headset Logitech Vantage
    Headset/Speakers Really old Altec Lansing
    OS Windows 10
    Network RouterTPLink Archer C9
    brandorf's Avatar
    Join Date
    Aug 2014
    Reputation
    10
    Posts
    8

    Here's today's results.

    Again, we're just running OCCT's "Power Supply" Stress test until it fails. No blue screen happens the system just shuts off. The only event captured in windows event log is Kernel-Power.

    RAM - Turned off XMP, ran the RAM at the "stock" 2300 (or whatever the SPD said, just set everything to auto). FAIL
    PSU - Grabbed a spare 750w psu and just started it, set it up so it was providing the two 8-pin connectors for the GPU. FAIL
    GPU - Removed GPU, enabled the iGPU. FAIL.

    CPU was replaced itself recently. We're going to assume it's fine. Passes the intel diagnostic tests as well.

  6. #6
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z 4025MHz 17-17-17-39-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Graphics Card #2Titan Xp
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba OCZ VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyEVGA Supernova 1600w Titanium
    Keyboard Cyberpower Skorpion K2
    Mouse Razer Basilisk
    Headset Sennheiser HD6XX / Modmic 5
    OS Windows 10 Home 64 bit
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    308
    Posts
    16,359

    The only thing that really leaves is the motherboard, I would recommend contacting ASUS Support and see what they suggest, they may have you do an RMA.

  7. #7
    ROG Member Array brandorf PC Specs
    brandorf PC Specs
    MotherboardMaximus IX Code
    ProcessorIntel 7700K
    Memory (part number)G.Skill F4-3200C16D-32GVK
    Graphics Card #1XFX AMD Fury X
    Storage #1Samsung 850 Pro
    Storage #2Samsung 840 Pro
    CPU CoolerCorsair H100i GTX
    CaseAntec P280
    Power SupplyThgermaltake Toughpower 1000w
    Keyboard Logitech G910
    Mouse Logitetech G602
    Headset Logitech Vantage
    Headset/Speakers Really old Altec Lansing
    OS Windows 10
    Network RouterTPLink Archer C9
    brandorf's Avatar
    Join Date
    Aug 2014
    Reputation
    10
    Posts
    8

    Thanks for the extra things to try. I do have an RMA started. But since they weren't going to get back to me until tomorrow I figured we'd try a few more things first.

  8. #8
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z 4025MHz 17-17-17-39-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Graphics Card #2Titan Xp
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba OCZ VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyEVGA Supernova 1600w Titanium
    Keyboard Cyberpower Skorpion K2
    Mouse Razer Basilisk
    Headset Sennheiser HD6XX / Modmic 5
    OS Windows 10 Home 64 bit
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    308
    Posts
    16,359

    All right

    Let us know how it goes when you get your replacement motherboard.

  9. #9
    ROG Member Array
    Join Date
    May 2017
    Reputation
    10
    Posts
    5

    Hello,
    I have the same problem in a system with the following specs:
    Rog Strix Z270E motherboard
    Intel i7 7700K
    16GB Corsair DDR4-3200
    Nvidia GTX1070
    Coolermaster MasterLiquid Pro 240
    Coolermaster B series 700W
    OC enabled with the bios tuning wizard

    The cores temperatures were normal when I got the random shutdowns and that always happened when I was gaming. I reverted to the default settings in the BIOS and then I re-enabled the OC mode because the system shut down randomly anyway.
    Luckly it doesn't happen too often.

    BIOS version is 0906, but I don't know if that's the problem (I surely hope so).
    Last edited by dani.arde; 05-08-2017 at 05:58 PM.

  10. #10
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z 4025MHz 17-17-17-39-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Graphics Card #2Titan Xp
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba OCZ VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyEVGA Supernova 1600w Titanium
    Keyboard Cyberpower Skorpion K2
    Mouse Razer Basilisk
    Headset Sennheiser HD6XX / Modmic 5
    OS Windows 10 Home 64 bit
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    308
    Posts
    16,359

    Hi dani.arde

    The first thing I suspect with shutdowns is the psu but isn't always the cause, try running your system at default settings and see if it still happens.

Page 1 of 2 1 2 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •