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  1. #1
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    ASUS Rampage V Edition 10 USB issues/bad Motherboard?

    Hey All,

    I recently purchased this new Motherboard, and everything is running fine except for one issue: after using the PC for awhile, all USB ports cut out. I could be using my PC for hours then all of a sudden in the middle of a game, all USB ports will cut out, then turn back on. My head set, keyboard, mouse, and mic all turn off lights turn off on my RGB devices, etc. They will then turn back on and take 30sec to 1 minute for reconnect. After this happens, it will continue to happen until I restart my PC. I will always get an error saying that a USB device has malfunctioned and is not being recognized. I look in device manager and see that one USB port has yellow triangle next to it.*

    Things I have tried:
    Reinstalling USB drivers
    Made sure all drivers are at current version

    *
    I'm not really sure what to do, is the Motherboard bad? Or could one of my devices be causing this issue?

    Specs:
    ASUS rampage V Edition 10 Mobo
    64 GB of Corsair RGB ram, no XMP profile set
    I7 6850k, not overclocked
    Corsair H115i
    Corsair AX1200i
    EVGA GTX 1080 TI FTW3, stock clock.
    Intel 750 SSD 400gb pcie
    Samsung EVO *1TB


    PC Peripherals:
    Razer Black Widow X Chroma
    Razer Deathadder
    Astro A50 w/base station (current gen)
    Blue Yeti black out Edition
    ASUS PG348q
    ASUS PG 279q

  2. #2
    ROG Guru: Orange Belt Array
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    Do you use the USB hub on the monitor? I have two swift monitors and both their USB hubs were buggy.*

  3. #3
    ROG Guru: Black Belt Array Korth PC Specs
    Korth PC Specs
    MotherboardASUS X99 R5E (BIOS2101/1902)
    ProcessorHaswell-EP E5-1680-3 SR20H/R2 (4.4GHz)
    Memory (part number)Vengeance LPX 4x8GB SS DDR4-3000 (CMK32GX4M4C3000C15)
    Graphics Card #1NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Graphics Card #2NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Sound CardJDS Labs O2+ODAC (RevB), USB2 UAC1
    MonitorASUS PG278Q
    Storage #1Samsung 850 PRO 512GB SSDs, 4xSATA3 RAID0
    Storage #2Comay BladeDrive E28 3200GB SSD, 8xPCIe2
    CPU CoolerRaijintek NEMESIS/TISIS, AS5, 2xNH-A14
    CaseObsidian 750D (original), 6xNH-A14
    Power SupplyZalman/FSP ZM1250 Platinum
    Headset Pilot P51 PTT *modded*
    OS Arch, Gentoo, Win7x64, Win10x64
    Network RouterActiontec T3200M VDSL2 Gateway
    Accessory #1 TP-Link AC1900 Archer T9E, 1xPCIe
    Accessory #2 ASUS/Infineon SLB9635 TPM (TT1.2/FW3.19)
    Accessory #3 ASUS OC Panel I (FW0501)
    Korth's Avatar
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    Corsair Link (USB) might be causing issues. Buggy software, I think.

  4. #4
    ASUS HQ Service Rep Array
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    hi jaikens19
    There are some steps You can try it for troubleshooting
    removing the Corsair Link (USB) and keep updating the new BIOS version

  5. #5
    ROG Guru: Grand Master Array
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    You should also disconnect all your USB devices except for your keyboard and mouse. See if the problem occurs.

  6. #6
    New ROGer Array
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    Quote Originally Posted by Chino View Post
    You should also disconnect all your USB devices except for your keyboard and mouse. See if the problem occurs.
    So I did this and am currently still doing it. Without any issues. Should I plug in my one of my other devices and test again? And then continue to do that and see if it's one of my USB devices causing the issue?

  7. #7
    New ROGer Array
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    Quote Originally Posted by jsarver View Post
    Do you use the USB hub on the monitor? I have two swift monitors and both their USB hubs were buggy.*
    I am just using the USB ports on the back of my Motherboard. And I don't have the monitors USB cables plugged into the Motherboard.*

  8. #8
    New ROGer Array
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    Quote Originally Posted by FuryA@ASUS View Post
    hi jaikens19
    There are some steps You can try it for troubleshooting
    removing the Corsair Link (USB) and keep updating the new BIOS version

    I will give that a try. This is only happening to the USB ports on the back of the Motherboard. Do you think that corsair link could be causing this?*

  9. #9
    ROG Guru: Grand Master Array
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    Quote Originally Posted by jaikens19 View Post
    So I did this and am currently still doing it. Without any issues. Should I plug in my one of my other devices and test again? And then continue to do that and see if it's one of my USB devices causing the issue?
    That's a good approach.

  10. #10
    ROG Enthusiast Array SimondsUnchaind PC Specs
    SimondsUnchaind PC Specs
    MotherboardRampage V Edition 10
    ProcessorIntel I7 6850k
    Graphics Card #1ROG Strix 1070
    Sound CardSchiit Jotunheim
    MonitorDell S2417dg
    Storage #1512MB Samsung 950 pro
    Storage #23TB WD Black
    CPU CoolerThermaltake 3.0 UIltimate
    CaseThermaltake V51
    Power Supply1000W EVGA PS
    Keyboard Corsair K70 RGB Rapidfire
    Mouse Corsair M65 Pro RGB
    Headset Focal Elear
    Mouse Pad Corsair Extended
    Headset/Speakers Emotiva S5 powered monitors
    OS Windows 10 Home 64bit

    Join Date
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    I too am also having this issue with my Edition 10 motherboard,

    It all started with my Schiit USB DAC disconnecting and reconnecting at random, multiple times/night. Sometimes only reconnecting once plugged into a different USB port than before. I have tried disabling the power management option but the disconnects still happen.

    About a week ago, my PC cut power to every USB device for about 5 seconds for the first time. This has happened 4 times now.

    I now have a externally powered USB hub with everything but my (Both Corsair) Keyboard, Mouse, and Yeti mic plugged into it but last night the complete power disconnect happened again, along with my DAC disconnecting multiple times.

    Not sure if this is relevant info but one of the times it happened, I was watching a youtube video and the video itself cut to a black screen and had to have the page refreshed to resume playback (once the devices powered back on)

    I will try plugging only my Keyboard and Mouse into the Motherboard ports, with and without CUE and see what happens over the weekend. If anyone has any tips on getting my DAC to stop disconnecting, that would greatly appreciated. Is there a way to see if there are errors being recorded by windows in regards to the DAC disconnecting?

    I am on all up to date drivers with the current BIOS

    EDIT: PC Specs
    Asus Rampage V Edition 10
    i7 6850k (not OC'ed)
    Strix 1070 (OC'ed)
    EVGA PS1000
    Thermaltake 3.0 ultimate AIO
    950 m.2 SSD (OS)
    850evo SSD (games)
    2tb WD Black (media)

    EDIT #2: Can start my own thread if that is best. Do not mean to hijack this thread.
    Last edited by SimondsUnchaind; 05-19-2017 at 06:31 PM.

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