- last edited on by
ROGBot
The motherboard is a Maximus IX Extreme.
I got zero help from ASUS support on this when I called the North America line. The first response after explaining the problem was that I should seek out local technician for support. I asked to speak to the supervisor and the tech said all his supervisors were unavailable. I asked for an email so that I could respond with the photos below to be certain that there was no misunderstanding of my problem. The tech said he couldn't create a ticket or RMA because their ticketing system was offline. So here I am.
The system has been on air for 2 weeks. I am attempting to install the monoblock. I applied thermal grease on the CPU and put the monoblock in place. As you can see the monoblock is not making contact with the CPU because the thermal grease did not spread out. The photos below were taken after I removed the monoblock from the motherboard to validate proper contact with the CPU. There are 2 screw holes nearest the IO Shield that have to go into the holes in the motherboard so that the monoblock can be properly seated. I confirmed that it was indeed fully seated.
I need to know if there is anything that can be done to remedy this problem. Perhaps is there something that I missed?
I don't expect everything to go off without a hitch. I am a network architect by trade. I get paid to solve problems and deliver solutions. But I paid $650 for a motherboard that is supposed to be topshelf and when I do encounter a problem I get totally indifferent incompetence from ASUS support. The lack of contact between CPU and Monoblock is a problem that will get fixed one way or another, whether I go with a competitors product, get an RMA, or use a different waterblock, I got spare waterblocks, I can deal with that. But my dealings with ASUS support so far on this issue has been totally unacceptable.
I got zero help from ASUS support on this when I called the North America line. The first response after explaining the problem was that I should seek out local technician for support. I asked to speak to the supervisor and the tech said all his supervisors were unavailable. I asked for an email so that I could respond with the photos below to be certain that there was no misunderstanding of my problem. The tech said he couldn't create a ticket or RMA because their ticketing system was offline. So here I am.
The system has been on air for 2 weeks. I am attempting to install the monoblock. I applied thermal grease on the CPU and put the monoblock in place. As you can see the monoblock is not making contact with the CPU because the thermal grease did not spread out. The photos below were taken after I removed the monoblock from the motherboard to validate proper contact with the CPU. There are 2 screw holes nearest the IO Shield that have to go into the holes in the motherboard so that the monoblock can be properly seated. I confirmed that it was indeed fully seated.
I need to know if there is anything that can be done to remedy this problem. Perhaps is there something that I missed?
I don't expect everything to go off without a hitch. I am a network architect by trade. I get paid to solve problems and deliver solutions. But I paid $650 for a motherboard that is supposed to be topshelf and when I do encounter a problem I get totally indifferent incompetence from ASUS support. The lack of contact between CPU and Monoblock is a problem that will get fixed one way or another, whether I go with a competitors product, get an RMA, or use a different waterblock, I got spare waterblocks, I can deal with that. But my dealings with ASUS support so far on this issue has been totally unacceptable.
I am tired and my eyes hurt, but can not see the exact model of the board and monoblock in your post...
Could you share?
Could you share?
I have just watched this video: https://www.youtube.com/watch?v=rWGEqKC_P9E
At first look the installation should be pretty easy...
It is hard to imagine such an overlook from Asus that the monoblock would not touch the CPU - but nothing is impossible...
I would make sure that all the thermal pads are mounted correctly, specially they're not overlaid each other (like using a double layer) and using the original pads.
Then, make sure that the washers for the block are also according to the manufacturer's description... don't double them either...
Apply the thermal paste - way less than we can see on the pictures...
You may need to tighten the screws to fully seat the block... I would suggest you to take pictures from all angles possible to show the seating and post them here... somebody may observe something useful...
Then take it off and double-check the spreading of the paste...
At first look the installation should be pretty easy...
It is hard to imagine such an overlook from Asus that the monoblock would not touch the CPU - but nothing is impossible...
I would make sure that all the thermal pads are mounted correctly, specially they're not overlaid each other (like using a double layer) and using the original pads.
Then, make sure that the washers for the block are also according to the manufacturer's description... don't double them either...
Apply the thermal paste - way less than we can see on the pictures...
You may need to tighten the screws to fully seat the block... I would suggest you to take pictures from all angles possible to show the seating and post them here... somebody may observe something useful...
Then take it off and double-check the spreading of the paste...
I don't own this board, or ever used a monoblock but my guess is you will have to install and tighten the mounting screws to verify mounting pressure, the thermal pads are probably thick enough to not allow full contact until tightened. Also as mentioned much less TIM is needed.
Please come back and post when you get this resolved so the rest of us can see
Please come back and post when you get this resolved so the rest of us can see
