Page 2 of 12 FirstFirst 1 2 3 4 ... LastLast
Results 11 to 20 of 113
  1. #11
    ROG Guru: White Belt Array
    Join Date
    Apr 2017
    Reputation
    14
    Posts
    90

    Quote Originally Posted by Sid7886 View Post
    Hi All.. i think the problem occurs only when using ROG gaming center..if i dont manually adjust the fan boost from ROG gaming center, the laptop runs fine..but you do require to up the fan speed while gaming due to hot temperatures and that is when the laptop shuts down..have you guys found any fan utility for GL553VE.. i tried speedfan and all, however, they dont work with my laptop

    Any suggestions?*
    Hi, I've encounterd same problem. If you've found some solution, please reply. I'll write below what I have now.

    Main question is: it shuts down even on max fan speed?
    My first laptop, asus gl553vd shut down even with max fan speed (~5400 rpm). Interestingly, asus brand service center didn't found any malfunction. But after all vendor agreed to exchange. Second laptop (same model, gl553vd) goes well, but only at max speed. And here is trick: you must toggle max speed with single displacement of the slider. If you first set 90% and than immediatly set 100%, laptop will shut down.

    So, first I thought that choosing anything lower than 100% I lower fan speed beneath some critical value (for example, while running Dark Souls III on auto it is 4800 RPM). But it seems not to be correct: previosly with 2000 RPM on idle almost 75% fan speed was 4900 RPM. Right now, with 2600 RPM on automatic while idle everything between 75% and 99% is 4800 RPM, and 100% is 5300-5400 RPM. Also, such problem occurs only when under load: if you do it while idle or smth like browsing, you could set any speed. It does not go lower than value that is automatically set, it only increases.

    And one more: when it shuts down, something strange happened: as chainmaster wrote
    CPU and GPU temperatures are CPU max 70 and GPU max 65. when it shutsdown the motherboard chipset reach 100C and the protection start to do his thing and turn off laptop without any warning
    While this happens, CPU frequency goes 799 Mhz. Also, according to AIDA64 PCH diode temperature starts to rise and reaches 100C. It is quite strange: 799 Mhz means thermal throttling, while core temp is far beneath Tjunction. As I know, it cannot happen at the same time, this is mutual exclusion. I've got cognitive dissonance. I'm not good in computers, but using google I found that PCH diode is analogue of southbridge in desktop PC.

    So, maybe FanBosst is scaling incorrectly, and this might be the cause. Also, you can lower temps for ~10C without changing fan speed: disable Intel Turbo Boost. Control Panel > Power Options > Change Plan Settings > Change Advanced Power Settings > Maximum processor state > set 99%.

  2. #12
    Ex-employee Array
    Join Date
    Jun 2020
    Reputation
    108
    Posts
    2,154

    Quote Originally Posted by chainmaster View Post
    yo,

    @Sid, i did not looked out for a program that let me control my fan, but i did this, i uninstalled gaming center and played Diablo 3 as usual, with gaming center uninstalled CPU and motherboard goes a bit too high in temperature, my CPU reached 88Celsius(this never happened before) so i will reinstall gaming center but for the moment i will just use my fan on auto and wait for a new version of gaming center. The only games that i play are Blizzard games, World of Warcraft and Diablo 3 so i will test ways to reduce temperature of my laptop as much as i can, and when i will find a good solution i will post here. For the moment i will try with a cooling pad so i can improve a bit heat transfer for my laptop, i hope i can down it with 5C.

    Cheers
    Just to let you know that 88 degrees Celsius, although on the warm side is still within specs range and is fine for this CPU. I would only worry if it's constantly around mid to high 90s.

  3. #13
    ROG Enthusiast Array
    Join Date
    May 2017
    Reputation
    10
    Posts
    38

    Hi Lord Obsidian,

    I have couple of questions:-

    1.) I checked my laptop and it doesnt shut down if i set to fan speed to 100% with single displacement of the slider. You are right in your observation, it does shut down if i manually set to some random value below 100%. So far i havent found a fixed for this yet and i am in a dilemma whether to send my laptop to Asus Service center or not as i believe this issue might be related to ROG Gaming center in particular (Not sure though). Have you heard from Asus yet on any possible fix for this?

    2.) Also, what temperatures do you get while gaming? While playing games such as Mafia 3 or so my GPU temperatures reaches around 81-83 degrees and CPU temperature reaches around 85-87 degrees..my ambient temperatures are around 30 degrees celcius.. have tried disabling intel turbo boost in power option, however, it helps to decrease CPU temperature to 81-82..what is the temperature which you are getting on your laptop playing similar games?

    Cheers!!

  4. #14
    ROG Guru: White Belt Array
    Join Date
    Apr 2017
    Reputation
    14
    Posts
    90

    Sid7886, hi there.
    1) No, tech support do not offer any actual fix. As usual, they tell to update BOIS, reinstall Game Center and ATK driver, but it doesn't help. But as you I suspect that all this is because of Gaming Center than of hardware. First there is an interesting thing: most gaming laptops have fan boost tecgnology. MSI have Cooler Boost, Lenovo show it own %Boost_Name% with Legion series, but all of them have this as "toggle on max fan speed/toggle it of". It's a button, not slider with intermediate value, and I think it is how it must be. And in this case Asus operates well: toggle max and you will get what you need (see 2) for concrete). I really don't get why Asus done it in such way. I think I would make Asus a feedback with suggestion to change fan boost to button.

    Second, I went a bit deeper and get a bit more concrete information. I report it in new thread, but it has no replies. I'll copy it here.
    If one set in Fan Boost tab everything between "Auto" and "Max" values of system fan speed via Fan Boost in ROG Gaming Center, according to AIDA 64, the "CPU temperature" strongly rises up , for ~40C. Not motherboard, as reported ealier, but "somewhere" in CPU. Depending on initial temperatures, it can exceed Tjunction. For example: with idle temps 45-50C and fan speed 2000-2600 RPM, when set Fan speed as 75% Fan speed (=4800-4900 RPM) CPU temp rises up to 86-89C, while CPU core temps stay the same 45-50C. Here are values.
    Click image for larger version. 

Name:	stabilitytest3.jpg 
Views:	4 
Size:	171.8 KB 
ID:	65569
    If under load, for example, while gaming, with ~75C core and "CPU" temps and 4200-4800 RPM fan speed, when toggling either 75% or even 97% Fan speed (both give 4800-4900 RPM, so fan speed does not go lower) "CPU" temperature rises to 96C while core temps do not, they stay same 75-77C. But core frequencies go 799 Mhz (however, HWInfo64 shows NO thermal throttling), and core VID lowers from 0,9V to 0,6V. According to both AIDA and HWInfo, PCH diode temps are 40-42C, and CPU package (HWInfo) temps is the same as core temps (~75-77C, sometimes a bit (1-2C) higher). If soon enough not toggling auto fan speed back (only auto, not max), laptop shuts down after several minutes because that "CPU temperature" go above 96C and reaches 100C.

    This is quite surprising:how can CPU temperature differ so much from core, package and PCH temps (PCH temps in fact show motherboard temp, if so, motherboard is not beeing overheated)? Processor is dominantly its cores, doesn't it? Also even Inside processor only, how can in theory temps differ so much (75 for cores while 89 somewhere else)? I'm really not such a professional, but i have apprehension that this is more like sensor glitch than real overheating. Voltage go low, freq go 799, but no throttling detected and cores with PCH stay well, it's strange. But I can't say clear, is it glitch in retriving information from sensor (and because of this paltop laptop "thinks" that CPU goes overheating and lower voltages, causing minimal frequencies) or during manual intervention in fan speed something really happens with processor' powers and this causes sensor glitch. I think, I'll try to contact tech support one more time.

    2) Mostly like you said. On defaults, in Dark Souls III CPU cores very soon go 80-85-80-85C respectevely, somethimes hitting 87-88C. With 99% max processor state average temps are droped to 75-77-76-78, on hards parts of the game going average 77-78 and randomly hitting 81-83. See, for example (temps for 56 min):
    Click image for larger version. 

Name:	temp_auto_fhd(99)6.jpg 
Views:	5 
Size:	166.5 KB 
ID:	65570
    With maxed Fan Boost they stay 71-73 even in hardest parts. And it ia game-depended: in Resident evil 7: beginning hour CPU temps stay ~65C.
    If I max Fan Bosst with 100% processor state, temps stay the same (80-85-80-85), but throttling is reduced.
    Ambient temps are 35 only shortly after power on. Mostly they are 45C (for example, now, when I'm typing this).

    P.S.: Also what is your version of Gaming Center, 2.0.2. or 2.0.3.?
    Cheers!

  5. #15
    New ROGer Array
    Join Date
    Apr 2017
    Reputation
    10
    Posts
    4

    Quote Originally Posted by Lord Obsidian View Post
    Sid7886, hi there.
    1) No, tech support do not offer any actual fix. As usual, they tell to update BOIS, reinstall Game Center and ATK driver, but it doesn't help. But as you I suspect that all this is because of Gaming Center than of hardware. First there is an interesting thing: most gaming laptops have fan boost tecgnology. MSI have Cooler Boost, Lenovo show it own %Boost_Name% with Legion series, but all of them have this as "toggle on max fan speed/toggle it of". It's a button, not slider with intermediate value, and I think it is how it must be. And in this case Asus operates well: toggle max and you will get what you need (see 2) for concrete). I really don't get why Asus done it in such way. I think I would make Asus a feedback with suggestion to change fan boost to button.

    Second, I went a bit deeper and get a bit more concrete information. I report it in new thread, but it has no replies. I'll copy it here.
    If one set in Fan Boost tab everything between "Auto" and "Max" values of system fan speed via Fan Boost in ROG Gaming Center, according to AIDA 64, the "CPU temperature" strongly rises up , for ~40C. Not motherboard, as reported ealier, but "somewhere" in CPU. Depending on initial temperatures, it can exceed Tjunction. For example: with idle temps 45-50C and fan speed 2000-2600 RPM, when set Fan speed as 75% Fan speed (=4800-4900 RPM) CPU temp rises up to 86-89C, while CPU core temps stay the same 45-50C. Here are values.
    Click image for larger version. 

Name:	stabilitytest3.jpg 
Views:	4 
Size:	171.8 KB 
ID:	65569
    If under load, for example, while gaming, with ~75C core and "CPU" temps and 4200-4800 RPM fan speed, when toggling either 75% or even 97% Fan speed (both give 4800-4900 RPM, so fan speed does not go lower) "CPU" temperature rises to 96C while core temps do not, they stay same 75-77C. But core frequencies go 799 Mhz (however, HWInfo64 shows NO thermal throttling), and core VID lowers from 0,9V to 0,6V. According to both AIDA and HWInfo, PCH diode temps are 40-42C, and CPU package (HWInfo) temps is the same as core temps (~75-77C, sometimes a bit (1-2C) higher). If soon enough not toggling auto fan speed back (only auto, not max), laptop shuts down after several minutes because that "CPU temperature" go above 96C and reaches 100C.

    This is quite surprising:how can CPU temperature differ so much from core, package and PCH temps (PCH temps in fact show motherboard temp, if so, motherboard is not beeing overheated)? Processor is dominantly its cores, doesn't it? Also even Inside processor only, how can in theory temps differ so much (75 for cores while 89 somewhere else)? I'm really not such a professional, but i have apprehension that this is more like sensor glitch than real overheating. Voltage go low, freq go 799, but no throttling detected and cores with PCH stay well, it's strange. But I can't say clear, is it glitch in retriving information from sensor (and because of this paltop laptop "thinks" that CPU goes overheating and lower voltages, causing minimal frequencies) or during manual intervention in fan speed something really happens with processor' powers and this causes sensor glitch. I think, I'll try to contact tech support one more time.

    2) Mostly like you said. On defaults, in Dark Souls III CPU cores very soon go 80-85-80-85C respectevely, somethimes hitting 87-88C. With 99% max processor state average temps are droped to 75-77-76-78, on hards parts of the game going average 77-78 and randomly hitting 81-83. See, for example (temps for 56 min):
    Click image for larger version. 

Name:	temp_auto_fhd(99)6.jpg 
Views:	5 
Size:	166.5 KB 
ID:	65570
    With maxed Fan Boost they stay 71-73 even in hardest parts. And it ia game-depended: in Resident evil 7: beginning hour CPU temps stay ~65C.
    If I max Fan Bosst with 100% processor state, temps stay the same (80-85-80-85), but throttling is reduced.
    Ambient temps are 35 only shortly after power on. Mostly they are 45C (for example, now, when I'm typing this).

    P.S.: Also what is your version of Gaming Center, 2.0.2. or 2.0.3.?
    Cheers!
    I have the same problem too...My version is an i5-7300hq and not the i7. temperatures reaches 85 degrees max. and gpu reaches 80 max. The only solution i have is to lower the gaming settings and limit fps and leave the fan speed to "AUTO". Temperatures would be 75degrees max. And I RMA-ed to get a repaste job done and temperatures are around 68-70degrees.

  6. #16
    Ex-employee Array
    Join Date
    Jun 2020
    Reputation
    108
    Posts
    2,154

    Thank you all for providing back information on this issue, I have already escalated this issue to our notebook team and they are looking into this.

  7. #17
    ROG Enthusiast Array
    Join Date
    May 2017
    Reputation
    10
    Posts
    38

    Quote Originally Posted by Lord Obsidian View Post
    Sid7886, hi there.
    1) No, tech support do not offer any actual fix. As usual, they tell to update BOIS, reinstall Game Center and ATK driver, but it doesn't help. But as you I suspect that all this is because of Gaming Center than of hardware. First there is an interesting thing: most gaming laptops have fan boost tecgnology. MSI have Cooler Boost, Lenovo show it own %Boost_Name% with Legion series, but all of them have this as "toggle on max fan speed/toggle it of". It's a button, not slider with intermediate value, and I think it is how it must be. And in this case Asus operates well: toggle max and you will get what you need (see 2) for concrete). I really don't get why Asus done it in such way. I think I would make Asus a feedback with suggestion to change fan boost to button.

    Second, I went a bit deeper and get a bit more concrete information. I report it in new thread, but it has no replies. I'll copy it here.
    If one set in Fan Boost tab everything between "Auto" and "Max" values of system fan speed via Fan Boost in ROG Gaming Center, according to AIDA 64, the "CPU temperature" strongly rises up , for ~40C. Not motherboard, as reported ealier, but "somewhere" in CPU. Depending on initial temperatures, it can exceed Tjunction. For example: with idle temps 45-50C and fan speed 2000-2600 RPM, when set Fan speed as 75% Fan speed (=4800-4900 RPM) CPU temp rises up to 86-89C, while CPU core temps stay the same 45-50C. Here are values.
    Click image for larger version. 

Name:	stabilitytest3.jpg 
Views:	4 
Size:	171.8 KB 
ID:	65569
    If under load, for example, while gaming, with ~75C core and "CPU" temps and 4200-4800 RPM fan speed, when toggling either 75% or even 97% Fan speed (both give 4800-4900 RPM, so fan speed does not go lower) "CPU" temperature rises to 96C while core temps do not, they stay same 75-77C. But core frequencies go 799 Mhz (however, HWInfo64 shows NO thermal throttling), and core VID lowers from 0,9V to 0,6V. According to both AIDA and HWInfo, PCH diode temps are 40-42C, and CPU package (HWInfo) temps is the same as core temps (~75-77C, sometimes a bit (1-2C) higher). If soon enough not toggling auto fan speed back (only auto, not max), laptop shuts down after several minutes because that "CPU temperature" go above 96C and reaches 100C.

    This is quite surprising:how can CPU temperature differ so much from core, package and PCH temps (PCH temps in fact show motherboard temp, if so, motherboard is not beeing overheated)? Processor is dominantly its cores, doesn't it? Also even Inside processor only, how can in theory temps differ so much (75 for cores while 89 somewhere else)? I'm really not such a professional, but i have apprehension that this is more like sensor glitch than real overheating. Voltage go low, freq go 799, but no throttling detected and cores with PCH stay well, it's strange. But I can't say clear, is it glitch in retriving information from sensor (and because of this paltop laptop "thinks" that CPU goes overheating and lower voltages, causing minimal frequencies) or during manual intervention in fan speed something really happens with processor' powers and this causes sensor glitch. I think, I'll try to contact tech support one more time.

    2) Mostly like you said. On defaults, in Dark Souls III CPU cores very soon go 80-85-80-85C respectevely, somethimes hitting 87-88C. With 99% max processor state average temps are droped to 75-77-76-78, on hards parts of the game going average 77-78 and randomly hitting 81-83. See, for example (temps for 56 min):
    Click image for larger version. 

Name:	temp_auto_fhd(99)6.jpg 
Views:	5 
Size:	166.5 KB 
ID:	65570
    With maxed Fan Boost they stay 71-73 even in hardest parts. And it ia game-depended: in Resident evil 7: beginning hour CPU temps stay ~65C.
    If I max Fan Bosst with 100% processor state, temps stay the same (80-85-80-85), but throttling is reduced.
    Ambient temps are 35 only shortly after power on. Mostly they are 45C (for example, now, when I'm typing this).

    P.S.: Also what is your version of Gaming Center, 2.0.2. or 2.0.3.?
    Cheers!

    Hi Lord Obsidian,

    Well the analysis laid down by you really shows some unique problem here..yes, ideally the CPU and its core temperature shouldn't differ that much in terms of temperature..dont know what could be causing this but perhaps an Asus technician expert should be able to answer this whether its a hardware issue related to sensors or fan vents or if its more likely a software issue..please do post a reply here when you hear back from Asus on this..

    With regards to CPU/GPU temperatures while gaming, i think under heavy load its normal for this laptop to reach 81-83-85 degrees as pointed out by you also during your gameplay in dark souls 3..would have been happy if they could have restricted temperatures to early 70s..however i have disable turbo boost for gaining some relief..

    Also i am using ROG gaming center v2.0.3..tried both 2.0.2 as well as 2.0.3, but hardly noticed any difference/improvements in the two..

    Cheers!!*

  8. #18
    ROG Enthusiast Array
    Join Date
    May 2017
    Reputation
    10
    Posts
    38

    Quote Originally Posted by Bahz View Post
    Thank you all for providing back information on this issue, I have already escalated this issue to our notebook team and they are looking into this.
    Hi Bahz,

    Thanks for taking up this issue with the notebook team..please let us know when you hear back from them on this..thanks

    Cheers!!*

  9. #19
    ROG Enthusiast Array
    Join Date
    May 2017
    Reputation
    10
    Posts
    38

    Quote Originally Posted by xerohunterz View Post
    I have the same problem too...My version is an i5-7300hq and not the i7. temperatures reaches 85 degrees max. and gpu reaches 80 max. The only solution i have is to lower the gaming settings and limit fps and leave the fan speed to "AUTO". Temperatures would be 75degrees max. And I RMA-ed to get a repaste job done and temperatures are around 68-70degrees.

    Hi xerohunterz,


    So would you recommend sending the laptop back to service center for getting a thermal paste job once again?? Has it helped you to achieve lower temperatures constantly?

    Cheers!! *

  10. #20
    ROG Guru: White Belt Array
    Join Date
    Apr 2017
    Reputation
    14
    Posts
    90

    Ambient temperatures

    Anyone in the thread, what are your ambient temps and ambient auto fan speed?
    I've got them cycling near ~45C (both w/ Turbo Boost or w/o) with mostly 2000 RPM (very randomly 2600 RPM), while Sid7886 reported 30C. Even such difference while idle seems no big deal, however, I'm a bit suprised. Especially considering I have gl553vd, with Core i5.

    I wiil be very grateful for your comments.
    Last edited by Lord Obsidian; 06-26-2017 at 11:13 AM.

Page 2 of 12 FirstFirst 1 2 3 4 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •