G752VS Crashing Issues (shuts off and restarts automatically)

[drazac]

Greetings everyone,

Last Friday I received my notebook back from the repair center.

I immediately made two tests. One was 8 hours stress test using ASUS RealBenchmark and the other one was 27 hours Aida64 test.

Both tests passed. I am gonna do one more 24-hour stress test using Prime 95 SmallFFT CPU.

So far everything looks good, only slight nuisance is that notebook casing is slightly damaged on the bottom side. Transparent plastic doesn't seem to be set in place, also some screw-holes are missing the rubbery protection that goes at top

[v1p0FF]

.........
So far everything looks good, only slight nuisance is that notebook casing is slightly damaged on the bottom side. Transparent plastic doesn't seem to be set in place, also some screw-holes are missing the rubbery protection that goes at top

If I'm not mistaken, these are the holes for the air intake for cooling. The installed transparent plastic seems deformed, but it should be so (maybe those who have a laptop at hand will correct me).

The presence of scratches and appearance in general should be checked when received at the service center before putting a signature in the act of work performed. Now the service center can state that you yourself have scratched yourself or lost something.

[drazac]

If I'm not mistaken, these are the holes for the air intake for cooling. The installed transparent plastic seems deformed, but it should be so (maybe those who have a laptop at hand will correct me).

The presence of scratches and appearance in general should be checked when received at the service center before putting a signature in the act of work performed. Now the service center can state that you yourself have scratched yourself or lost something.

You think I should report it or RMA it again

[v1p0FF]

You think I should report it or RMA it again

I think that this will not be accepted.
At least in my service, before picking up the laptop, I looked at his appearance. There were no scratches and damage. If I ever finally get it from the service, then carefully check the look.
In your case, you can bring a laptop to the service, but inspection will show the presence of scratches, i.e. I think you will be blamed for this.

[fresnogamer]

So I have the G752VS-XS74K. I have the same issue. Some of it talked about here. No help from anyone, including ASUS directly.

https://rog.asus.com/forum/showthread.php?91620-G752VS-XS74K-(Kaby-Lake-7th-Gen-Intel-Core)-Overheating-Issue

With my GTX 970 based G752, I spent almost a year fighting with the RMA department in Milpitas California. I know the location and some of the staff by heart. As a side note, they are not ASUS but a third party RMA center. I have gotten back so many with scratches, dents, missing parts, DOA LCD and one with the wrong main board inside for a $400 cheaper laptop. So keep your eyes out for that stuff.

I had to file a BBB and FTC complaint and be transferred to the highest person they would let me talk to to finally get a replacement that works. They sent me a NEW IN BOX one. Well they sent me two and one did not work out of the box but that is a different story (very complicated). Don't settle for missing rubber screw covers. FIGHT for your hard earned money you spent on this POS.

And if you must, return it and get a Acer or MSI or ANYTHING but ROG. Don't get stuck like me. I did a RMA and they changed the main board. Now I can't return to Amazon because serial number is different.

[fresnogamer]

Here are some XTU profiles I made to help with keeping it cool. These are very basic but do help me. I also include ones that mimic the ROG Gaming Center profiles. The 29 x Low is one I use a lot to keep heat down and fans quiet.

[Bahz]

Greetings everyone,

Last Friday I received my notebook back from the repair center.

I immediately made two tests. One was 8 hours stress test using ASUS RealBenchmark and the other one was 27 hours Aida64 test.

Both tests passed. I am gonna do one more 24-hour stress test using Prime 95 SmallFFT CPU.

So far everything looks good, only slight nuisance is that notebook casing is slightly damaged on the bottom side. Transparent plastic doesn't seem to be set in place, also some screw-holes are missing the rubbery protection that goes at top

If you discover physical damage or missing parts, you need to report it as soon as possible. The unit needs to be returned in the same condition, if it isn't then you have every right to request for the parts to be replaced and if that's not possible then they need to replace you with a new unit. The reporting should be immediate after receiving it back and can't be days later as there may be disputes regarding when the damage may have occurred if reported later.

[Luft101]

Hello everyone.

I already wrote a PM to Bahz telling him my case. Well, on Monday I was handed the laptop, but I have not changed the motherboard, in the RMA report only indicated a error in the BIOS. So they have flashed the BIOS without changing any component and restored the software.

It seems that the problem has been solved, these two days I have been playing smoothly (NBA 2k17 crash to desktop only)

I have to change some power options, update nvidia drivers and even upgrade win 10 to creator (although I'm afraid that when I do it all this is spoiled again the laptop [emoji14] )

Thank you Bahz for the inconvenience, and the others for being a great community.

I will also inform you when I update what I have to do.

sorry for my google's english. Regards

Enviado desde mi SM-G920F mediante Tapatalk

[drazac]

If you discover physical damage or missing parts, you need to report it as soon as possible. The unit needs to be returned in the same condition, if it isn't then you have every right to request for the parts to be replaced and if that's not possible then they need to replace you with a new unit. The reporting should be immediate after receiving it back and can't be days later as there may be disputes regarding when the damage may have occurred if reported later.

To whom should I report this problem?

[Bahz]

To whom should I report this problem?

Since you're in the EU you need to report it to the retailer as you probably RMA'd it through the retailer.