ASUS ROG Radeon RX 470 Strix Gaming OC 4GB | loses connection to monitor

[Gentleman]

ASUS dont care about any customers

many ppl here and on other forums speak, cry about signal loss, and company dont care, no help no support even for rog strix buyers

and for god sake - polish support is TERRIBLE lazy

after 15 years being a fan of "rock solid" products im not going buy anything more from ASUS

[fiveofeight]

ASUS dont care about any customers

many ppl here and on other forums speak, cry about signal loss, and company dont care, no help no support even for rog strix buyers

and for god sake - polish support is TERRIBLE lazy

after 15 years being a fan of "rock solid" products im not going buy anything more from ASUS

Definitely not impressed with Asus' support. I've had to spend money on shipping the card back 3 times, only to receive a product with the same issue back. My email to Nestor Santos stating that the issue is present with replacement card went unanswered as well.

Weird thing is that the card works fine if I mine crypto on it (at least ethereum), it's stable and runs for weeks. It's when 3d is involved (gaming) that it crashes. The card was purchased for gaming though, so its not able to fulfill its main purpose, which is why I had to buy the MSI RX 470 since Asus has still not resolved my issue.

Edit: nestor emailed me back, and another RMA has been scheduled, this time with the Asus headquarters, so their team can verify the issue and test the replacement. Hopefully the issue will finally be resolved.

[fiveofeight]

Sent the card back and honestly I'm interested in what kind of silly story they have for me now. Last month I've spent using AMD x1600 just browsing the web and if I don't get my card back in pristine condition I'm done with the card and ASUS forever.

Did you send it to Indiana or California this time? When I sent it to IN, they saw the problem and replaced the card with another RX 470 (different serial # and ASIC quality), though the replacements had the same issue. For the new RMA, they asked me to

"At this point, I think it’s best to have a RMA created to my location here at our Corporate Office here in Fremont CA. so we can go ahead and verify the issue. This way we can have out technical team personally test the replacement unit to avoid any further issues/claims.".

They're replacing it with an RX 570 since they don't have any 470s left, currently waiting on them to receive stock and test the card. Hopefully they'll be able to find the issue and replace your with a working card. Seems we didn't get as lucky as Legitreviews did though, they had an Rx 480 that broke, due to lack of stock Asus replaced it with a gtx 1080: http://www.legitreviews.com/asus-vid...me-2017_197459

I'll post an update once I receive the replacement card back.

[fiveofeight]

Got the replacement RX 570 and tested it for 144 hours, didn't get a black screen. Card seems better built than the rx 470 as well, more power phases, 8 pin vs 6 pin power, and doesn't constantly downclock like the 470 either.

[kenzibnh]

Hi, I have a RX 470 Strix 4GB OC that loses connection to monitor and i saw in this thread that MasterC@ASUS recommend first to RMA the card.
So I sent it... waiting 3 weeks and they said that my card has no problem...
Got it back yesterday, I was playing and you know what... my card loses connection to monitor.
I saw in this thread that there is a private vBIOS that i can maybe try.
(Sorry for my bad english i’m 17 years old and live in France)

[AvronW]

Hi, I have a RX 470 Strix 4GB OC that loses connection to monitor and i saw in this thread that MasterC@ASUS recommend first to RMA the card.
So I sent it... waiting 3 weeks and they said that my card has no problem...
Got it back yesterday, I was playing and you know what... my card loses connection to monitor.
I saw in this thread that there is a private vBIOS that i can maybe try.
(Sorry for my bad english i’m 17 years old and live in France)

Exactly the same problem for me. The loss of signal is random and seems associated with any gaming, but when it strikes it often persists even on a hard PC reset and I need to give it a few minutes before I can boot back into Windows.
It does not seem to be related to temperatures, as I have very effective fan profile running and keeping it from getting above around 61C.

I'm reluctant to RMA it given the number of returns with no faults found, so have there been any successes with alternate vbios?

[kenzibnh]

I'm reluctant to RMA it given the number of returns with no faults found, so have there been any successes with alternate vbios?

I sent a private message to stewart@asus and he told me that he has requested an alternative vBIOS.
I'm awaiting this alternative vBIOS and I will update you soon (I hope so) about the success...

EDIT 02-22-2019:

Hi. it's going to be 4 months that I'm without news about a vBIOS, meanwhile I found a way to reduce crashes, I reduced gpu frequency of -10%.
I still have driver crashes but less.
https://prnt.sc/moku0m

[Vali_M_234]

I have spent a lot of time finding root cause but now it is clear. The chip does not behave as expected at peak frequency. After many tests mine seems to be ok at 1210. I have sent also the card to RMA to my store...They of course say it is ok, no problem.
As Asus will not release new bios i was thinking to underclock it by flashing new bios. Anybody else did it ?

[tkachuk07]

In general, I have this card undervolted & lowered clocks because I don't need to push it for what I'm doing. I do get the lost monitor connection at times. Seems to not happen for quite long periods & then will pop up.

I just flashed to latest Asus bios. Hopefully with that & the fact I have my card running with lower clocks anyways will end the issue.