Rog Gladius II - Bugs in software, profiles resetting?

[lazoli]

I have exactly the same problem. (see pic)

My Gladius II arrived on Sunday and i installed the latest Armoury which prompted the latest firmware 0180 . The mouse worked whilst the update occurred and when it finished all button cannot be changed. the middle mouse button works as a left click (sort of) and the right mouse button dims the display. Tried it on my gaming rig and laptop with the same results.
If i unplug the mouse and hold down the three main mouse buttons when plugging in it goes through the firware update again and works normal until the update is done again.
I only purchased this mouse to go with the ROG Posiedon 1080ti i purchasedas i nice colourful upgrade over my old RAT 5 mouse but is bugging the hell out of me. Especially when ive just spend £1000 on ROG products this week.

Can you not just revert to the old firmware whilst you are fixing the current issue?

Tom

Same exact thing. Updated firmware through the new Armoury. Buttons behaved exactly like you described. Returned it and got a replacement unit thinking it was the mouse. Same issue. Called Asus support. After he made me install every single Armoury version, the very first one(1.01.08) brought back the mouse to life. Reinstalled windows and have not put back Armoury on my system again. Nothing but problems.*

[Bahz]

I'm currently waiting for updates on this issue from our software team and will update everyone immediately once there's an alternative solution offered.

[lazoli]

I'm currently waiting for updates on this issue from our software team and will update everyone immediately once there's an alternative solution offered.

thanks

[blueglue]

I'm currently waiting for updates on this issue from our software team and will update everyone immediately once there's an alternative solution offered.

thanks for keeping us upto date.

Ive currently resorted to installing Armoury version 1.01.29 and then pressing the left right and middle mouse button in and plugging it in so the update fails. It means none of the ROG features work but i can at least use the mouse as a basic point a click device.

Should be nice when it is working and synced with my ROG Posiedon 1080ti

[Bahz]

thanks for keeping us upto date.

Ive currently resorted to installing Armoury version 1.01.29 and then pressing the left right and middle mouse button in and plugging it in so the update fails. It means none of the ROG features work but i can at least use the mouse as a basic point a click device.

Should be nice when it is working and synced with my ROG Posiedon 1080ti

Our team will provide new version soon to address this issue.

[poliners]

So, i bought this gladius ii two weeks ago. Havent use it, the problem is that. the mouse doesbt work at all specially the buttons, EXCEPT for the right button which functions is to reduce the light from my screen.
already installed all the armoury drivers for gladius ii from the oldest to lastest driver..
and yes all the windows 10 64bit even 32biht i tried it all..
never work.
and now i see error.

please reply ASAP

[Droolman]

So, i bought this gladius ii two weeks ago. Havent use it, the problem is that. the mouse doesbt work at all specially the buttons, EXCEPT for the right button which functions is to reduce the light from my screen.
already installed all the armoury drivers for gladius ii from the oldest to lastest driver..
and yes all the windows 10 64bit even 32biht i tried it all..
never work.
and now i see error.

please reply ASAP

Poliners, please read this thread before u write You got already your answer in this thread

[santoitaliano]

Hi,

Same issue here Mouse can't do a thing..

[Bahz]

Hi,

Same issue here Mouse can't do a thing..

Our team couldn't replicate this issue with their retail samples but mine has the same issue so I will pass this sample over to our team to figure out what is causing this.

[Ghozer]

Bahz, are you specifically for mice/peripherals or do you have access to the Motherboard team too? - I have an issue I have been dealing with over reddit, but whoever i'm talking to either doesn't seem to fully understand the problem, or is getting confused somewhere, and is suggesting an RMA.... (when I believe it can be fixed simply with a driver update)

It just needs testing at Asus' end to confirm what i'm getting, then fixing....