Rog Gladius II - Bugs in software, profiles resetting?

[Ivlin]

Without a program and with a full mouse reset in the game world of warcraft no problem. But now the mouse is not lit and I cannot configure the dpi and 6-th and 7-th mouse button. Without a program they don't work. I think it's a problem in the firmware or software for the mouse.

[Ivlin]

guys help me please to solve the problem. Or just have to wait for new firmware or software?
MB - Asus Rampage iv formula (bios 5001)
MB on the second computer - Asus sabertooth 990fx r2.0 (bios 2901)
both have windows 10 (64) The problem with this mouse on two computers the same. With a full reboot (LMB+RMB+scroll when you connect) and remove armoury in the game world of warcraft, the mouse works fine but without the backlight and additional buttons.

_____
Maybe it's a conflict between the Razer synapse and ROG Armoury? Because I use keyboard and gamepad from razer.

[Ghozer]

It would be great if you can since I was told by our team that the Armoury issue is fixed, I'm getting mixed feedback from different users.

I have now made a video, showing both the Aura issue (not lighting on boot, not saving settings etc) and the issues i'm talking about with Armoury..

My system specs are set up in here, under my name to the left (obv )

I have PM'd you the link for the video on my google drive...

- Thanks

[Bahz]

I have now made a video, showing both the Aura issue (not lighting on boot, not saving settings etc) and the issues i'm talking about with Armoury..

My system specs are set up in here, under my name to the left (obv )

I have PM'd you the link for the video on my google drive...

- Thanks

I appreciate you taking the time to provide us with this, I'll make sure our software team reviews this video can find a way to replicate and patch these issues.

[Ghozer]

I appreciate you taking the time to provide us with this, I'll make sure our software team reviews this video can find a way to replicate and patch these issues.

Thanks, no worries, glad to help

I love Asus products (always have) and want them to be at their best...

I await feedback on all the issues

[Ivlin]

After long trials I learned. If you change any settings in the program and save the changes, the mouse works fine in games. When I turn on the computer, I need to open the software to change the setting (for example, assign a button or change the response time of a button or something else), and only then start the game. Because if this is not done then the games will have problems with sticking the buttons. What is it? The weapon version is 1.0.218, and the firmware version is 0180.

[Ghozer]

After long trials I learned. If you change any settings in the program and save the changes, the mouse works fine in games. When I turn on the computer, I need to open the software to change the setting (for example, assign a button or change the response time of a button or something else), and only then start the game. Because if this is not done then the games will have problems with sticking the buttons. What is it? The weapon version is 1.0.218, and the firmware version is 0180.

Sounds similar to my issue of set profiles not saving (or loading?) On startup.... that i believe is also (at least partly) related to the other issue with the UI not updating current effect selection when zones are unsynchd.

[Ivlin]

It looks like this software problem.

[Gofran]

https://drive.google.com/file/d/0B1k...ew?usp=sharing see here the vid with mine issue

[Ivlin]

After long trials I learned. If you change any settings in the program and save the changes, the mouse works fine in games. When I turn on the computer, I need to open the software to change the setting (for example, assign a button or change the response time of a button or something else), and only then start the game. Because if this is not done then the games will have problems with sticking the buttons. What is it? The weapon version is 1.0.218, and the firmware version is 0180.

Dear company Asus. when do you fix the bugs of the software?
Just technical support in my country (Russia) does not answer me. I understand that this is a forum of enthusiasts, I apologize, but I do not know where to write.