Rog Gladius II - Bugs in software, profiles resetting?

[odranoir]

Hi Bahz,

Let me provide some more detail, hopefully it helps.

I have a claymore and a gladius ii which i just purchased. When I initially purchased, i plugged in, all was working well. The claymore RGB was working, but the RGB on the keypad was not working. I did a software update which subsequently updated the firmware on the keyboard and mouse. They both units were functioning correctly. The software then prompted for a second firmware update. After this the keyboard continued to function properly, but the mouse started to loose function.

Now the mouse:
- Pointer motion has slowed as if i have changed the sensitivity to the lowest setting
- No buttons do anything
- Armory has no actions assigned to any buttons and i cannot change it

If i reset my mouse (hold down the three settings) RGB functionality is lost but mouse functions perfectly, until the software forces it to update again and the above is repeated.

I have temporarily disconnected and gone back to my razer mouse in the interim.

I also got the same problem with this, i purchased my Gladius II yesterday, when i first plug it in, the RGB on Gladius II is working and after that i installed Armory and Armory asked me to do firmware update after that :
- Pointer is Slow
- No buttons can do anything
- Armory detected Gladius II but no button can be assigned

Tried to reinstall Armory and remove the driver but no effect at all. I think this may be because of firmware, since i tried to reinstall the firmware, the mouse work for couple of seconds but after the message ok, the problem is back.
My OS is win 7 64 bit

[leekimah]

Can you share screen shot of the FW and SW version you're using? I'll also send you a tool to test out and see if it fixes the issue for you. Thanks.

Hi Bahz.
This is my screenshot.
SW is 1.02.17
FW is 0180

Thanks,
Mikhail

[Bahz]

Hi Bahz.
This is my screenshot.
SW is 1.02.17
FW is 0180

Thanks,
Mikhail

I sent you PM with the tool, please run it then restart your system. If that doesn't work then reinstall the software. Thanks.

[blueglue]

Well im over the 14 days return policy for my mouse now. They will only replace this as a warranty claim now. Seriously why is it taking so long and what is this tool people are using? Looking at this you have at least four people with the exact same issue. Even down to the button clicks. I have a Rog motherboard, rog 1080ti and the mouse. I had to send my rog monitor back because it failed after less than a year. The support seems to be getting worse.

Sent from my SM-G930F using Tapatalk

[odranoir]

I sent you PM with the tool, please run it then restart your system. If that doesn't work then reinstall the software. Thanks.

Hi Bahz, Thanks for the tool. It's working right now

[blueglue]

I assume the tool is the same one now available on the downloads page? Im just going to try it now

Sent from my SM-G930F using Tapatalk

[blueglue]

The fix was released two days ago. Im sure someone would have told us eventually. https://www.asus.com/us/ROG-Republic...Desk_Download/

Sent from my SM-G930F using Tapatalk

[Ghozer]

The fix was released two days ago. Im sure someone would have told us eventually. https://www.asus.com/us/ROG-Republic...Desk_Download/

Sent from my SM-G930F using Tapatalk

Just to avoid confusion, this is the fix for the FIRMWARE UPDATE FAILURE ISSUES, and NOT the Armoury profile resets etc that the thread was originally started for...

I haven't had any failed Firmware updates or issues, the mouse works, the lights work, just the profile's dont save/ work properly...

I can see i'm going to have to make a video to show, and explain exactly.... It's taken way too long to fix, I could have probably done it in a few hours, and i'm not a pro at programming..

[odranoir]

I assume the tool is the same one now available on the downloads page? Im just going to try it now

Sent from my SM-G930F using Tapatalk

Hi blueglue,

I think the tool is not from the download page, i already tried the new armory software and there's no fix in that.
But the tool bahz sent to me is the fix for that by resetting all to default

[Ghozer]

You can manually attempt a firmware upgrade by running the "XX FW Update Tool" from within the Program Files (x86)\ASUS\ROG Armoury folder, There may also be an exe for the latest FW downloaded too, the first and only time my mouse freaked out (lights were unresponsive, I think I broke it testing and trying to figure out the bug I had) - but I ran the update tool and it fixed it...