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  1. #1
    ROG Guru: Orange Belt Array
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    Asus Strix RAID DLX Driver issue - Windows Timer Resolution

    Hi,

    When installing Asus Strix Raid DLX driver 1.1.13 as soon as it is enabled, Windows Timer Resolution doesn't go higher than 1.0009 ms anymore. which takes a lot of energy/power . when disabling the Asus Strix from the Sound, video and games controllers from device manager, the Windows Timer Resolution go up to the max 15.625 ms which how it should be.
    I just notice it because I have GSX 1000 and it doesn't happen with it connected/enabled. only when the Asus Strix Raid DLX driver is installed the timer resolution start it. When the driver is not installed It doesn't happen. so only when installing the drivers the issue happens. something is not right with the drivers.


    Please fix this issue because I need the Asus Strix for my 5.1, and I'm not using it for headphones. this is a bug and also microsoft engery check is complaining that a device/driver is causing this issue, which I checked and it's only the Asus Strix Driver.
    Miniatura de Adjuntos Miniatura de Adjuntos 43434.jpg  

    Last edited by x7007; 06-15-2017 at 10:02 AM.

  2. #2
    ROG Guru: Orange Belt Array
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    Asus please need a quick fix ....!

    Another driver is doing the same thing the Corsair Utility Engine , I already told them about this. driver shouldn't cause this when idle, Timer Resolution only go lower when you do something with a program or sound is played.

    Logitech Gaming Software does not have any issue
    Eset 10 does not have any issue
    TeamViewer does not have any issue
    Adguard does not have any issue

    Also the USB Sennheiser GSX 1000 Audio Amplifier for PC does not have any issue.

    If you want to check with the application I used to see in real time the windows timer resolution changing when you do something it's here :

    https://vvvv.org/contribution/windows-system-timer-tool

    https://vvvv.org/sites/all/modules/g...zip&nid=112931



    Also nhAsusStrixsvc32.exe always crashing for no reason . Do we need this service ? what does it do.
    Last edited by x7007; 06-15-2017 at 10:44 AM.

  3. #3
    ROG Guru: Orange Belt Array
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    Asus any update ?

  4. #4
    ROG Guru: Orange Belt Array
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    Try maybe in six months? The support of audio hardware is nonexistent at asus.

  5. #5
    ex-ASUS Employee Array Eleiyas PC Specs
    Eleiyas PC Specs
    MotherboardASUS 970 PRO GAMING/AURA
    ProcessorAMD FX 8370
    Memory (part number)Corsair 8GB XMS3 PC3-12800 1600MHz DDR3
    Graphics Card #1XFX AMD Radeon HD 6950 - 2G
    MonitorLG Flatron E2240T 21.5'' 1080p Monitor
    Storage #1Samsung 1TB 7200RPM 32MB
    Storage #2Seagate Barracuda 2TB 7200RPM 64MB 6GB/s
    CPU CoolerAMD Wraith Cooler
    CaseNZXT Lexa S
    Power SupplyCorsair CX600 600W (Bronze)
    Keyboard Logitech Wireless AZERTY
    Mouse Microsoft Wireless
    Headset Evil Witchcraft II Gaming Headset (Black/Red)
    Mouse Pad Wild Wolf Hunter
    Headset/Speakers 4Gamers 2.1 Sound-System
    OS Windows 10 Professional - Creator's
    Network RouterZiggo

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    Quote Originally Posted by Glasofruix View Post
    Try maybe in six months? The support of audio hardware is nonexistent at asus.
    The truth of the matter is that there are not many ASUS reps on these forums and we have to go through hundreds of threads per day.

    I have now seen this thread and can pass it on to someone more in the know

    Hope the issue gets sorted quickly

  6. #6
    ROG Guru: Orange Belt Array
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    Quote Originally Posted by Eleiyas@ASUS View Post
    The truth of the matter is that there are not many ASUS reps on these forums and we have to go through hundreds of threads per day.

    I have now seen this thread and can pass it on to someone more in the know

    Hope the issue gets sorted quickly

    Thanks

    I will also pm you another issue with nhAsusStrixsvc32.exe crashing all the time for no reason..





    Faulting application name: nhAsusStrixsvc32.exe, version: 0.0.0.0, time stamp: 0x5858d80b
    Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xa82cc161
    Exception code: 0xc000041d
    Fault offset: 0x0004b263
    Faulting process id: 0x2a98
    Faulting application start time: 0x01d2e69092ef002d
    Faulting application path: C:\Program Files\ASUSTeKcomputer.Inc\nhAsusStrix\UserInterfac e\nhAsusStrixsvc32.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 6e2ee58f-ec4a-41bf-958e-7f34db0f94d2
    Faulting package full name:
    Faulting package-relative application ID:


    Faulting application name: nhAsusStrixsvc32.exe, version: 0.0.0.0, time stamp: 0x5858d80b
    Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xa82cc161
    Exception code: 0xc0000005
    Fault offset: 0x0004b263
    Faulting process id: 0x2a98
    Faulting application start time: 0x01d2e69092ef002d
    Faulting application path: C:\Program Files\ASUSTeKcomputer.Inc\nhAsusStrix\UserInterfac e\nhAsusStrixsvc32.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 23f55e2c-1881-402a-9061-c741dffea6fa
    Faulting package full name:
    Faulting package-relative application ID:

  7. #7
    ROG Guru: Orange Belt Array
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    Quote Originally Posted by Eleiyas@ASUS View Post
    The truth of the matter is that there are not many ASUS reps on these forums and we have to go through hundreds of threads per day.

    I have now seen this thread and can pass it on to someone more in the know

    Hope the issue gets sorted quickly
    The truth of the matter, if we take what happened with the phoebus as an example, is that asus doesn't give a rat's behind about audio products. We've been sending bug reports for months, directly to support even and nothing changed. Day one bugs still present years after initial release, each driver buggier than the other (when we manage to actually squeeze one out). So yeah, this matter will not be resolved quickly.
    Last edited by Glasofruix; 06-18-2017 at 03:03 PM.

  8. #8
    ex-ASUS Employee Array Eleiyas PC Specs
    Eleiyas PC Specs
    MotherboardASUS 970 PRO GAMING/AURA
    ProcessorAMD FX 8370
    Memory (part number)Corsair 8GB XMS3 PC3-12800 1600MHz DDR3
    Graphics Card #1XFX AMD Radeon HD 6950 - 2G
    MonitorLG Flatron E2240T 21.5'' 1080p Monitor
    Storage #1Samsung 1TB 7200RPM 32MB
    Storage #2Seagate Barracuda 2TB 7200RPM 64MB 6GB/s
    CPU CoolerAMD Wraith Cooler
    CaseNZXT Lexa S
    Power SupplyCorsair CX600 600W (Bronze)
    Keyboard Logitech Wireless AZERTY
    Mouse Microsoft Wireless
    Headset Evil Witchcraft II Gaming Headset (Black/Red)
    Mouse Pad Wild Wolf Hunter
    Headset/Speakers 4Gamers 2.1 Sound-System
    OS Windows 10 Professional - Creator's
    Network RouterZiggo

    Join Date
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    I have forwarded this on to someone higher up, please be patient in the meantime

  9. #9
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    Thanks for reporting this issue, I'll pass it on to our audio team, if you can also list out your full system specifications as well which is required for all issue reporting.

  10. #10
    ROG Guru: Orange Belt Array
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    Quote Originally Posted by Bahz View Post
    Thanks for reporting this issue, I'll pass it on to our audio team, if you can also list out your full system specifications as well which is required for all issue reporting.
    CPU : I7 3770K @ 4.3 @ 1.24-1.30 Offset Voltage - 0.800
    MOBO :Asus P8Z77-V 2104
    RAM : G.Skill RipjawsX 2x8GB DDR3 1600Mhz CL9 Kit
    GPU :INNO3D Nvidia GeForce GTX1080 8G D5 1759Mhz iChill X3
    Sound Card For 5.1 Speakers : Asus Strix RAID DLX
    Network Card : SolareFlare SFN6122F SFP+ 10Gbit Dual Port PCIEx4
    PSU : ThermalTake 850Watt ToughPower
    STORAGE
    SanDisk Extreme PRO SSD 480Gb OS
    WD Gold 6TB DataCenter 7200 128MB DATA/GAMEZ
    Seagate 5TB Enterprise 7200 128MB (ST5000NM0024) DATA/GAMEZ
    Samsung x2 1TB 7200 RAID0 GAMEZ
    Segate 3TB Backup+ Desktop USB External BACKUP


    TV : Philips 7007 3D TV 40"
    Mouse : Logitech G502
    Mouse Pad : SteelSeries I-2 Black
    Keyboard : Corsair Gaming K70 RAPIDFIRE
    GamePad : Xbox Elite Controller + Xbox Wireless Adapter
    Headphones : Beyerdynamic DT990 600 Ohms
    AMP : mayflower electronics Objective2
    USB Headphones Sound Card : Sennheiser GSX 1000 Audio Amplifier
    Speakers : Logitech 5500 Digital 5.1 Surround
    Windows 10 x64 1703 UEFI Boot

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