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G752VS Onboard Keyboard Not Working At All

corasnfs
Level 7

‎06-18-2017 01:26 AM

The keyboard on my G752VS is stopped working at all, even in the BIOS. The lights are on underneath them, but no response. I didn't do anything to break it. I don't know what to do and don't want to send it to the service now. If anyone can help I will be glad.
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3 REPLIES 3

Bill
Level 7

‎06-19-2017 07:52 PM

Hello corasnfs
Thank you for your inquiry
according to your description, there must be something that's abnormal
since there's no photos of the interior or exterior of the unit
In your case, I would recommend sending it to your nearest service center for check ups
Our engineers will help you out, thank you
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AtomicStryker
Level 7

‎06-21-2017 04:20 AM

I had the same issue and it was probably related to standby/hibernating and using an external USB keyboard, also a bad BIOS and/or ATK drivers

If you plug in a USB keyboard it will work

- Update your BIOS if you aren't running 306 already ("keyboard fix")
- Update your ATK drivers, the official support doesn't link the newest, see http://ivanrf.com/en/latest-asus-drivers-for-windows-10/
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3dPrintHub
Level 7

‎11-22-2023 12:40 PM

Hello everyone I fixed my keyboard and I made a video for you guys I hope you enjoy
my laptop is G752vsk OC i7 
https://www.youtube.com/watch?v=PZkjdaRqb1w

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