[URGENT SUPPORT REQUIRED] PC reboot when installing driver of ESSENCE STX II

[Bahz]

Well it is booting,
Did your team try and switch from the headphones to speakers several times in Asus essence software within windows?

I can switch 5 to 7 times and then it just reboots.

But hey, at least it is working

Good to hear that your system is at least booting up now. I'll check with them if they tried doing that and if they experienced the same issue as you.

[Bahz]

Well it is booting,
Did your team try and switch from the headphones to speakers several times in Asus essence software within windows?

I can switch 5 to 7 times and then it just reboots.

But hey, at least it is working

Can you also provide us with the minidump file? You can find the minidump file at this directory location: C:\Windows\Minidump\Minidump.dmp

Thanks.

[AmxdPt]

Can you also provide us with the minidump file? You can find the minidump file at this directory location: C:\Windows\Minidump\Minidump.dmp

Thanks.

Yes I can,
I cleaned the minidump folder and made the issue happen again so the file would be clean for you guys.

I placed it on my google drive because i wasn't able to attach it here:

https://drive.google.com/open?id=0Bz...XpzNkRTMFF4SGc

Here is my system setup again:

Windows 10 Creators Edition (1703)
Crosshair VI Hero @ 1602
Ryzen 7 1800X @ 3.9 and Auto Voltage
2x 8GB GSKILL Trident Z RGB 3600CL16 @ 3333CL14 at 1.4v (https://www.gskill.com/en/product/f4-3600c16d-16gtzr)
Corsair AX1200i
2x Asus ROG MATRIX 980
Asus Essence STX II
Samsung Pro 960 PRO 512GB

Let me know if you need something else!

[AmxdPt]

Any news on this?

Thanks

[MasterC@ROG]

Hi AmxdPt,

From the minidump file, it would seem the issue is caused by the processor. Perhaps it is due to overclocking, please check if everything is fine when not overclocked. When you system is overclocked, there's no guarantee everything works properly.

[AmxdPt]

Hi AmxdPt,

From the minidump file, it would seem the issue is caused by the processor. Perhaps it is due to overclocking, please check if everything is fine when not overclocked. When you system is overclocked, there's no guarantee everything works properly.

I've seen it happen even without an overclock but I'll grab you another mini dump with bios default settings.

And quite frankly, this is the first time I have seen a pci-e component fail because of an overclock.

But I'll get you that mini dump

[AmxdPt]

Hi AmxdPt,

From the minidump file, it would seem the issue is caused by the processor. Perhaps it is due to overclocking, please check if everything is fine when not overclocked. When you system is overclocked, there's no guarantee everything works properly.

Here I am again (as Promised),

Entered the bios and set the default settings (just to make sure)!

Ryzen 7 1800x a its default speed and voltage
DRAM at its default speed and voltages

And i have 2 links this time (a video just so you understand what is happening and the Mini Dump File):

Video:
https://photos.google.com/share/AF1Q...85bDJHRDJma3FB

Check the clock speeds on both cpu and dram (the cpu-z instances).

Mini Dump File:
https://drive.google.com/open?id=0Bz...HNJSGNUdXBiOHc

It doesn't happen every time and here is what I have tried:

Tried removing the bottom graphics card and seating the sound card in the last pci-e slot and the issue is still there.

Don't know if it is bios related nor if it is CPU/AGESA related nor even driver related!

Getting tired of pc failing to boot because if this issue (yes, it sometimes fails on boot when activating the sound card).

Don't know how you guys plan on tackling this issue but cmon...

Here is my system setup again (this time without the OC):

Windows 10 Creators Edition (1703)
Crosshair VI Hero @ 1602 default settings
Ryzen 7 1800X @ Everything on AUTO
2x 8GB GSKILL Trident Z RGB 3600CL16 @ 2133 at AUTO Voltages (https://www.gskill.com/en/product/f4-3600c16d-16gtzr)
Corsair AX1200i
2x Asus ROG MATRIX 980
Asus Essence STX II
Samsung Pro 960 PRO 512GB

Let me know if you need something else!

[Legionx]

Hi,

I'm also having the same issue just not as bad as others and very random. I tried the following:

- Reinstalled Drivers
- Updated BIOS
- Tried Third Party Drivers
- Disabled All other audio devices
- Tried different PCI Express Slot

All the above failed. My computer does boot up and sound does work on the switching back and forth from lets say headphones to speakers computer will reboot. It's pretty random ranging from 1 time all the way to 5-6 if not more times. Also when computer reboots it sometimes wont boot back up without a hard shut down. Every time it does reboot you can hear the clicking sounds.

I can provide specifications if needed. This being happening since day 1 and did 4 BIOS updates. On my older Intel computer did not have any issues.

[AmxdPt]

Hi,

I'm also having the same issue just not as bad as others and very random. I tried the following:

- Reinstalled Drivers
- Updated BIOS
- Tried Third Party Drivers
- Disabled All other audio devices
- Tried different PCI Express Slot

All the above failed. My computer does boot up and sound does work on the switching back and forth from lets say headphones to speakers computer will reboot. It's pretty random ranging from 1 time all the way to 5-6 if not more times. Also when computer reboots it sometimes wont boot back up without a hard shut down. Every time it does reboot you can hear the clicking sounds.

I can provide specifications if needed. This being happening since day 1 and did 4 BIOS updates. On my older Intel computer did not have any issues.

Great to see that I am not the only one

THANK YOU!

[AmxdPt]

Any news on this?

Because the issue is still here...