[URGENT SUPPORT REQUIRED] PC reboot when installing driver of ESSENCE STX II

[AmxdPt]

Hello?

Can we please have any feedback?

Come on....

[Bill@ROG]

Hello AmxdPt
Thank you all for your feedback
we are working on this issue as we speak
Thank you for using Asus and have a nice day

[AmxdPt]

Hello AmxdPt
Thank you all for your feedback
we are working on this issue as we speak
Thank you for using Asus and have a nice day

Thanks Bill@ASUS for your message.

However, as you might have read, this is a very frustrating situation.
I can't even start to imagine that Asus needs this amount of time to identify and fix an issue like this on one of your top hardware components...

Can you at least tell us that it is not Asus fault?
That you guys are waiting for AMD's word on it?
I have asked this a million times but I'll repeat:
Is there anyway I can help?
I'm not a fool and I'm sure I can be helpful to the process.

And about your message about using Asus: yes, I've been using Asus for more than 15 years now without a single issue.

I plan/build way over 100 computers a year and i always recommend Asus first.

But this situation is throwing me off completely.
I've never been more dissatisfied at Asus than I am today.

Remember this: I'm not only a costumer, I'm an Asus supporter.

So wake up please! This thread has been opened since the end of June last year...

[boombastik]

This card uses an asmedia pci to pcie chip. It is an older revision and it dont like to share irq.
Try to change pcie until it takes an standalone irq that dont shares with anything.

Tell me if this works.

The problem is that asus driver use the irq 16 usually and nvidia gpu driver uses also irq 16.
If this happen change your nvidia irq to message signaling interrupt.
This problem exist with intel also.

see this thread:
-https://forum-en.msi.com/index.php?topic=269951.0

[AmxdPt]

This card uses an asmedia pci to pcie chip. It is an older revision and it dont like to share irq.
Try to change pcie until it takes an standalone irq that dont shares with anything.

Tell me if this works.

The problem is that asus driver use the irq 16 usually and nvidia gpu driver uses also irq 16.
If this happen change your nvidia irq to message signaling interrupt.
This problem exist with intel also.

see this thread:
-https://forum-en.msi.com/index.php?topic=269951.0

Dude I have tried it even without nvidia drivers.

I had this card running on intel for 2 years without a single issue.

I have tried everything... Changing pci-e slots, xonar drivers, asus drivers, keeping the motherboard bios updated, setting the motherboard's defaults settings, fresh installing windows...

Literally nothing makes the issue go away...

Everytime i want to switch from headphones to speakers I'm afraid it will reboot...

A few days ago it rebooted 3 times in a row... Today it rebooted 2 times...

I don't get random reboots, it only happens when the sound card clicks, mostly in the second click.

Asus says it has nothing to do with drivers... But says nothing else...

This thread is opened for 6 months, me personally am following it for almost 5 now... And no progress what so ever...

[boombastik]

post a picture from your asmedia chipset i want to see the revision.

1)The Essence STX works because it uses bridge plx.
2)Essence STX II uses bridge asmedia.
3)The user that uses Essence STX II pci have the same problems because the pci slot in his ryzen motherboards uses the asmedia pcie to pci chip.

[AmxdPt]

post a picture from your asmedia chipset i want to see the revision.

1)The Essence STX works because it uses bridge plx.
2)Essence STX II uses bridge asmedia.
3)The user that uses Essence STX II pci have the same problems because the pci slot in his ryzen motherboards uses the asmedia pcie to pci chip.

Can't seem to find it! Any pointers?

I know that my Motherboard's revision is 1.03 (Crosshair VI Hero)

Thanks

[boombastik]

Essence stx with plx:



essence stx ii with asmedia:

[AmxdPt]

Essence stx with plx:



essence stx ii with asmedia:

I'll check the revision later today

Thanks

[AmxdPt]

I'll check the revision later today

Thanks

Here it is:



Do you think it's a fixable issue?
Thanks, let me know what you think!