[URGENT SUPPORT REQUIRED] PC reboot when installing driver of ESSENCE STX II

[Bahz]

So i am starting to understand... It boots fine if I'm using bios defaults but the moment i set my settings (3.9ghz cpu and 3333mhz memory) it starts not booting again.

Is this agesa related? Is this cpu related? Motherboard related?

Is there anyone able to help?

Does it make sense to sacrifice performance in order to use expensive quality hardware?

I just upgraded the bios to the latest release (1602) and the problem is still there.

Cmon Asus...

I'll report this issue over to our team and have them look into this more, I'll update again once they get back to me.

[Bahz]

So i am starting to understand... It boots fine if I'm using bios defaults but the moment i set my settings (3.9ghz cpu and 3333mhz memory) it starts not booting again.

Is this agesa related? Is this cpu related? Motherboard related?

Is there anyone able to help?

Does it make sense to sacrifice performance in order to use expensive quality hardware?

I just upgraded the bios to the latest release (1602) and the problem is still there.

Cmon Asus...

Can you please share the CPU and memory kit info that you're using with this board?

[AmxdPt]

Can you please share the CPU and memory kit info that you're using with this board?

My system is:
Windows 10 Creators Edition (1703)
Crosshair VI Hero @ 1602
Ryzen 7 1800X @ 3.9 and Auto Voltage
2x 8GB GSKILL Trident Z RGB 3600CL16 @ 3333CL14 at 1.4v (https://www.gskill.com/en/product/f4-3600c16d-16gtzr)
Corsair AX1200i
2x Asus ROG MATRIX 980
Asus Essence STX II
Samsung Pro 960 PRO 512GB

Here is a link to a photo of my build:
http://cdn.overclock.net/f/f7/f7f027...15_225604.jpeg

Here is a link to a stability test with 1150+% with mem test:
http://cdn.overclock.net/2/2a/2a2467a8_3.9_3333.PNG

In that image you have all the timmings I am using,
CPUZ information for both cpu and memory info.

I should say that, after resetting bios to its defaults I was able to install the drivers. (3.6Ghz on the cpu and 2133mhz on the memory).

After re-applying my settings it is again failing to boot to windows 20 to 30% of the times. (when the sound card "clicks").
let me know if you need anything else,

Thanks

[AmxdPt]

And I've got some more info!

So I decided to start fresh...

- Cleared CMOS on the motherboard
- Reflashed 1602
- Cleared CMOS again
- Applyed the default bios settings
- Disabled on board audio
- Installed a fresh copy of windows
- Tried installing the drivers (Asus's ones from Asus website) and the issue is still there.

Starting to think that this is really a driver issue.

I'd bet on it!

I'll be temporarly using the on board sound card...

[Bahz]

Thanks for the information, I will pass it over to our team.

[AmxdPt]

Thanks for the information, I will pass it over to our team.

No problem, just trying to help

[Bahz]

And I've got some more info!

So I decided to start fresh...

- Cleared CMOS on the motherboard
- Reflashed 1602
- Cleared CMOS again
- Applyed the default bios settings
- Disabled on board audio
- Installed a fresh copy of windows
- Tried installing the drivers (Asus's ones from Asus website) and the issue is still there.

Starting to think that this is really a driver issue.

I'd bet on it!

I'll be temporarly using the on board sound card...

Our team put together a system with the same specs and couldn't replicate this issue, they recommended that you remove the card then remove the OC in BIOS then revert to default settings and then put back in the card.

[Bahz]

Hi to all,
@Asus people:
1) installed 3 months later the Xonar Essence STII on Windows 10 Pro ( Asus driver 8.1.11.5 released 18 february 2014 C-Media Electr.) without problem.
2) installed on this days in the same system with a Dual Boot and Windows 10 Pro version 1703 and nothing to do: board not detectid... (!!)
Is no fair.
Please review your driver in congiuntion a Microsoft people or get a workaround...

The system is:
MB MSI Z77 MPower (MS-7751) #CPU Intel i7-3770K (Ivy Bridge) Quad-Core 3,50 Ghz
MEM 2x8 Gb Corsair Dominator Platinum CMD16GX3M2A1866C9G DDR3 1866MHz
SSD Crucial CT250BX100SSD1 #SSD Crucial CT525MX300SSD1
DVD Plextor DVD-RW PX-891SA #SOUND BOARD Asus Essence STX II #VGA MSI N760TF GeForce GTX 760 2GB DDR5 OC
PSU Seasonic Platinum 760W (63A 12V rail) #CASE Coolermaster CM STACKER STC-T01
OS Dual boot on W10 Professional 64-bit

This is not the same issue as the original post, please post your issue in a new thread. Also dual boot option is not an original configuration for majority of users and is not supported by us. The issue has nothing to do with the card or drivers themselves, it's probably more so of an limitation with your hardware/chipset. Any further comments in this thread for your issue will be deleted.

[AmxdPt]

Our team put together a system with the same specs and couldn't replicate this issue, they recommended that you remove the card then remove the OC in BIOS then revert to default settings and then put back in the card.

I'll give it a try,
Thanks

[AmxdPt]

I'll give it a try,
Thanks

Well it is booting,
Did your team try and switch from the headphones to speakers several times in Asus essence software within windows?

I can switch 5 to 7 times and then it just reboots.

But hey, at least it is working