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Asus GL552VW-CN104T screen smudge issues.

Djealo
Level 7
Hi everyone,

So I bought this Asus ROG laptop a bit over one year ago, but the last month I have a problem with my screen. I get this smudge on my screen, which is easy to wipe away. However, the next day it returns in a slightly different place. It keeps reappearing, and over the last month it has also increased in size a little bit.

Here are some pictures:
http://i.imgur.com/CXiDqqV.jpg
http://i.imgur.com/uxcHMzK.jpg
http://i.imgur.com/1RnS2yI.jpg

Does anybody know what to do against this?

Thanks in advance!
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3 REPLIES 3

Eleiyas
Level 10
sounds like a small gap has opened up between the LCD module and the cover, which is creating an air pocket.

still in warranty = RMA

not in warranty = ASUS can repair it, but they will charge you for it

Eleiyas@ASUS wrote:
sounds like a small gap has opened up between the LCD module and the cover, which is creating an air pocket.

still in warranty = RMA

not in warranty = ASUS can repair it, but they will charge you for it


Okay thanks! Seems like I have to contact the Dutch Asus Tech Support to see what's possible and if I still have warrenty.

Djealo wrote:
Okay thanks! Seems like I have to contact the Dutch Asus Tech Support to see what's possible and if I still have warrenty.


In that case, I may end up being the one to check your unit 😛