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  1. #1
    ROG Member Array
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    ROG G752 - Screen not loading sometimes

    Hey everyone.
    My G752 has recently started doing something strange. Sometimes when I turn it on the screen will be all distorted and have lines running through it and you cant make out any picture at all and after it does that for a few seconds, just go's completely black. The laptop stays switched on however nothing visual is seen.

    The only way to restart the laptop is to turn it off and on via the on/off button and once you do this, the laptop is back to normal.

    Now I have been thinking why this would happen. I haven't dropped it and I haven't downloaded anything suspicious or used the laptop differently in any way other than Windows had a large update the other day so I updated that. If this is a coincidence or maybe it is at fault, I'm not sure.

    Please let me know your thoughts.

    Thanks.

  2. #2
    ROG Guru: White Belt Array
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    Press F2 when you start the laptop to enter BIOS

    Press F9 to load defaults.

    Press F10 to save and reboot.

    See it that fixed it.

  3. #3
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
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    Dec 2015
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    Hello Kixo7
    How's your laptop now? Did you try CladMaster's suggestions?
    Are you able to make a small video showing this matter?
    If you are unsure what to do next, i would suggest to send your laptop for RMA
    Our engineers will check your unit for you, thank you

  4. #4
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
    Jul 2012
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    Yes actually a couple of weeks ago Middle of June, MS did put out a update that cause me some BSOD Issues and other issues as well, drove me crazy for a while trying to figure it all out then last Tuesday they came out with another update that seems to have cleared all the issues I was having. Insure you have installed kb4022716-x64 also insure you have the latest driver from NVidia installed 382.53
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  5. #5
    ROG Member Array
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    Hey everyone.
    So I gave CLADMASTER's actions a go and unfortunately it did not work. My laptop is still acting up.

    Clintlgm, could you please explain in detail how to do what you recommend as I am a beginner when it comes to anything like this.

    Thanks

  6. #6
    ROG Member Array
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    Jun 2016
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    Click image for larger version. 

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  7. #7
    ROG Guru: White Belt Array
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    WOW ---- Never seen that before !

    I think you need to RMA that laptop and send it in to ASUS for repair.

  8. #8
    ROG Member Array
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    Quote Originally Posted by CladMaster View Post
    WOW ---- Never seen that before !

    I think you need to RMA that laptop and send it in to ASUS for repair.

    Damn. It is out of warranty now too.. this will be the second time in 5 months I have to RMA. First time being the charger port and motherboard. It was under warranty then.

  9. #9
    ROG Guru: Orange Belt Array Julskey's Avatar
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    Feb 2013
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    I think they should extend your waaranty since you had it RMA'd before. (I think)

  10. #10
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
    Jul 2012
    Reputation
    105
    Posts
    4,121

    Shoot off a PM to cl-albert or Bahz, maybe they can help you? there both Asus Employees
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

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