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  1. #1
    ROG Member Array
    Join Date
    Sep 2013
    Reputation
    10
    Posts
    8

    Received a replacement video card with faulty fan

    I RMAd my Strix 480 because the middle fan did not spin. I received a replacement very quickly so that was great, however, in this one the middle fan makes a lot of noise, especially at low speed. Shipping in Canada is very expensive, I have already spent $18 to send the original card to Asus and I do not want to do that again. Please advise what information you need to fix this. Thank you!

    Edit: video of the issue https://www.youtube.com/watch?v=7VWjyEe-lkU
    Last edited by skadebo; 07-02-2017 at 04:01 PM.
    Maximus VI Impact Bios 1402 I Auto Settings with XMP enabled I 4770K I 16GB 1866 XMP Profile I GTX 680

  2. #2
    Ex-employee Array
    Join Date
    Jun 2020
    Reputation
    108
    Posts
    2,154

    Thanks for contacting us regarding this, please PM me with the following information:

    Product S/N:
    Previous RMA#:
    Previous Case#s:

    Once I have this information I will pass this to our Taiwan service team to further escalate this case. If the replacement is defective then we will ask them to send you a shipping label to have you send it back again for repair. I apologize for the inconveniences caused.

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