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  1. #1
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    Asus GL502VS alternatives?

    So now that the announced solution was a failure what are the real alternatives? We are told to consider replacing the unit with a different ASUS ROG unit. But so far I only see buying the same model again which will have the same problems or upgrading to the 17" models which are even worse because of the overheating problem.
    The GL502VS with the new processor seems to have the same heat problems and the same battery draining issues. So I can't see the reason to go through RMA at all since I've read from several occasions where it is just an insanely long process and you'll have to reinstall everything again. Besides there seems to be a lack of communication inside ASUS as well since support doesn't even seem to know about the RMA process offered in this OFFICIAL forum here.

    Also I can't (and I'm pretty sure I'm not the only one) just send the Laptop in since I need it for everything right now. It's not just a gaming Laptop for me but also all of my work for Uni is stored there, etc. I need it every day.

    You won't replace our GL502VS with the GL752VS, will you?

  2. #2
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    GL503? It has a different keyboard layout, but I'm not sure if it's any different hardware wise in more important areas compared to to the GL502VS.

    I'm in the same situation as you regarding RMA.

  3. #3
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    I'm totally in the same boat.

    I specially chose the ASUS GL502VS because of the 15" form factor and the 2.6kg weight. ASUS other machines are all 17" / 3.5+kg monsters that I really find unappealing.

    I followed Bahz's instructions and I contacted ASUS several times by phone and web. I even messaged Bahz about it after ASUS support were simply confused on what to do. The quality of service is really sub-par, ASUS support (they seem to be Phillipines call centre staff) don't seem to understand that replacing the GL502VS with a brand new GL502VS will not fix this issue.

    ASUS want me to RMA the machine back so that they can evaluate the machine, and then they decide what to do. I've already sent it back for RMA to fix the power delivery issue months ago. Come on give me a break I'm not waiting again to be offered a very nebulous solution (if they replace the machine with another GL502VS this WILL NOT fix the issue). It is a design fault, what is the logical reason to inspect the machine again?

    Personally if this is the level of service from a company like ASUS, I'm EXTREMELY reluctant to buy from this company. As an Apple MacBook Pro user, I really wish the PC game notebook industry offers the kind of service that approaches what I've experienced from Apple.

    In my opinion this is what ASUS should do:

    - Offer a replacement machine to reported users with a copy of the receipt. It's a design fault, why would they need to inspect it?
    - If the customer does not want a replacement machine (because it is too big, heavy etc), offer a full refund. No questions asked.

    *ASUS either stands by their product, or else it will damage their brand.
    Last edited by SeaSpray; 07-15-2017 at 12:41 PM.

  4. #4
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    Yes, you're right. So far, the only solution for me is to keep it, make the most out of it and never ever buy anything from ASUS again. I've already convinced two of my friends to better look elsewhere for their new gaming laptop since this is also unaccaptable for them.

    Still it really makes me angry that I invested so much money for a faulty product in this. I'm just a student, it really took me some time to get all this money together and while it works acceptable with the provided solutions that came from everyone else but ASUS, I sometimes still feel like I threw a whole lot of money out of the window.

  5. #5
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    Quote Originally Posted by SeaSpray View Post
    I'm totally in the same boat.

    I specially chose the ASUS GL502VS because of the 15" form factor and the 2.6kg weight. ASUS other machines are all 17" / 3.5+kg monsters that I really find unappealing.

    I followed Bahz's instructions and I contacted ASUS several times by phone and web. I even messaged Bahz about it after ASUS support were simply confused on what to do. The quality of service is really sub-par, ASUS support (they seem to be Phillipines call centre staff) don't seem to understand that replacing the GL502VS with a brand new GL502VS will not fix this issue.

    ASUS want me to RMA the machine back so that they can evaluate the machine, and then they decide what to do. I've already sent it back for RMA to fix the power delivery issue months ago. Come on give me a break I'm not waiting again to be offered a very nebulous solution (if they replace the machine with another GL502VS this WILL NOT fix the issue). It is a design fault, what is the logical reason to inspect the machine again?

    Personally if this is the level of service from a company like ASUS, I'm EXTREMELY reluctant to buy from this company. As an Apple MacBook Pro user, I really wish the PC game notebook industry offers the kind of service that approaches what I've experienced from Apple.

    In my opinion this is what ASUS should do:

    - Offer a replacement machine to reported users with a copy of the receipt. It's a design fault, why would they need to inspect it?
    - If the customer does not want a replacement machine (because it is too big, heavy etc), offer a full refund. No questions asked.

    *ASUS either stands by their product, or else it will damage their brand.

    I suspect this thread will soon get locked as ASUS seem to want to hide this problem from view. They are hoping that people who have bought the laptop do not have the stamina to work through their so-called solution (which involves the customer having to prove to Asus that their laptop is faulty, even though Asus have acknowledged the design flaw)

    Notably, the GL502VS is still offered for sale by resellers and promoted on its ROG site by Asus, so despite being aware that the model is faulty, Asus have apparently not recalled stock and are continuing to sell this. I have asked in previous threads whether the fault is now fixed in the models still on sale, but there has been no response on this point. Simply locking of threads and a repeat of this unsatisfactory RMA process.

    Perhaps it is now time to refer this issue to the relevant consumer protection authorities so they can ask Asus to respond properly.

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