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  1. #1
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    Asus Maximus VIII Hero USB 3.1 red port only sort of works

    Fresh build, current 3401BIOS, all drivers installed, Win10 Pro, no exclamation points in Device manager, USB 3.1 enabled in BIOS.

    I plug a USB 3 memory stick (that works fine in a blue USB 3.0 connector) into the red USB 3.1 connector, and Win10 says a device has been inserted, but it doesn't show up ANYWHERE, not in Disk Manager (so I can assign it a drive letter), not in Explorer, nowhere. Same stick plugged into a blue USB 3 port shows up everywhere.

    The BIOS sees it in the BOOT menu, displays its model and capacity, but once Win10 boots it's there, but it's not.

    Tried turning on and off the 'USB 3.1 Charging' feature, no difference.

    According to many web articles, a USB 3.1 connection should be backward compatible with USB 3 and USB 2 devices, and after finding the onboard 3.1 connector wouldn't properly recognize the memory stick, I installed a ThunderboltEX3 card and drivers, and its USB 3.1 port sees the same memory stick just fine.

    Anyone have any idea what is happening here? Anything else for me to try? Is the motherboard just defective?

  2. #2
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    Really?

    Nobody?

    Everybody's USB 3.1 port on the back of the machine is working flawlessly? I'm the only one in the entire ASUS MAXIMUS VIII community with this problem?

  3. #3
    ROG Enthusiast Array claudej PC Specs
    claudej PC Specs
    MotherboardMaximus VIII Gene
    ProcessorIntel 7700K
    Memory (part number)2*8GB G.SKILL RipJaws IV
    Graphics Card #1Zotac RTX 2070
    MonitorLG 65E7V
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    Hi Blue,
    Mine work fine,
    Did you install any USB3.1 device driver (ASmedia in my case) ?
    Last edited by claudej; 08-14-2017 at 06:23 AM.

  4. #4
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    Fixed!

    Quote Originally Posted by claudej View Post
    Hi Blue,
    Mine work fine,
    Did you install any USB3.1 device driver (ASmedia in my case) ?
    Hello Claude, and thanks for responding. Finally got it working this morning.

    On my setup, neither the ASmedia USB drivers that came on the drivers disk, nor the newer ones on the ASUS downloads page made it work.

    From Device Driver, I tried "Update Driver" and after about 5 minutes of looking online it found driver version 1.16.38.1 (newer than the ones I had) and installed it, and after it was done, the USB 3.1 socket started working.

    There are even newer drivers available (1.16.43.1) on Softpedia, and I downloaded those as well but haven't installed them, being just happy that the ones I have installed are now working.

  5. #5
    ROG Enthusiast Array claudej PC Specs
    claudej PC Specs
    MotherboardMaximus VIII Gene
    ProcessorIntel 7700K
    Memory (part number)2*8GB G.SKILL RipJaws IV
    Graphics Card #1Zotac RTX 2070
    MonitorLG 65E7V
    Storage #1Intel 660P 2.0TB M.2 SSD
    Storage #2HGST Ultrastar ISE 4Kn 12TB
    CPU CoolerID-Cooling IS-50
    CaseSilverstone SG04B-H mATX
    Power SupplyThermaltake London 550W
    Keyboard Logitech K800
    Mouse Logitech Performance Mouse MX
    OS Windows 10 64bit
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    Just did some updates myself
    There are firmware updates available too. I did try to install one, but it didn't work out. It's a little risky.
    Last edited by claudej; 08-16-2017 at 06:35 AM.

  6. #6
    ROG Enthusiast Array OldMike65 PC Specs
    OldMike65 PC Specs
    Laptop (Model)Desktop Custom Made
    MotherboardASUS ROG MAXIMUS Apex XI
    ProcessorIntel Core i9 9900KS @5.2GHz
    Memory (part number)F4-3733C17D-32GTZSW @3733MHz
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    Ran some tests on my 3.1 usb slot today, and it ran fine. Could not find any problems using a 3.0 stick in the 3.1 slot. Was pretty fast moving huge files on to it too.
    I then checked my driver installed for this USB 3.1 slot, and its from MS with a fairly new driver date. Pic below.

    Click image for larger version. 

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  7. #7
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    I was having problems with the ASmedia USB drivers, not the Intel ones. The Inter driven ports were working fine, it was the ASmedia USB drivers that needed updates on my setup.

  8. #8
    ROG Enthusiast Array OldMike65 PC Specs
    OldMike65 PC Specs
    Laptop (Model)Desktop Custom Made
    MotherboardASUS ROG MAXIMUS Apex XI
    ProcessorIntel Core i9 9900KS @5.2GHz
    Memory (part number)F4-3733C17D-32GTZSW @3733MHz
    Graphics Card #1EVGA GeForce RTX 2080 Ti FTW3 ULTRA GAMING
    Sound CardRealTek
    MonitorASUS ROG Swift PG279Q 27 inch
    Storage #1Samsung 860 PRO M.2 - 512GB
    Storage #2Samsung 850 Evo 1TB
    CPU CoolerCorsair Hydro Series H150i PRO RGB - 360mm
    CasePhanteks Enthoo Primo Special Edition
    Power SupplyEVGA SuperNOVA 1200 P2 80+ PLATINUM
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    Quote Originally Posted by Blue11 View Post
    I was having problems with the ASmedia USB drivers, not the Intel ones. The Inter driven ports were working fine, it was the ASmedia USB drivers that needed updates on my setup.
    Sorry Blue, only usb 3.1 port I have on my MB is made by Intel. Very glad it is too. Glad you solved your issue thou. Good Job !!

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