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  1. #1
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    GL502VT fan nightmare

    Hello everybody,
    I own a GL502VT model, and what a nightmare, the cooling fan goes crazy many times even though the CPU is below 42 C.
    No matter the OS, both linux and windows behave the same.

    Under linux, the operating system I work with, I can't use the nvidia graphic card unless I wanted everybody around me complaining all the time.
    Using the intel graphics make things better, but not much.

    I have updated my bios to the last available one but this has changed nothing, I tried everything (I mean everything) to solve the issue without success.
    Indeed I wasted so much time trying to figure out how to solve my problem, I'm so disappointed and I do not know what else to do.
    In conclusion, I have spent very good money in a laptop that I actually despise deeply.

    I need help, but please don't make me waste my time asking for feedback about my operating system, logs or anything like that. The software I have installed is not the issue, the firmware is, so please produce a bios update with a solution for this nightmare I'm typing in.

    I have also a question for you, how come the bios settings are so limited in a laptop that is supposed to be used by gamers?

    Well, I suppose this post is going to be a waste of my time, but just in case....

    Regards

    Last edited by Venumz; 07-17-2017 at 12:00 PM.

  2. #2
    ex-ASUS Employee Array Eleiyas PC Specs
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    Quote Originally Posted by Venumz View Post
    I need help, but please don't make me waste my time asking for feedback about my operating system, logs or anything like that.
    We always ask for more information as it helps us debug the issue and find a fix/answer quicker.


    Quote Originally Posted by Venumz View Post
    The software I have installed is not the issue, the firmware is, so please produce a bios update with a solution for this nightmare I'm typing in.
    I haven't seen many people complaining about fan issues on their GL502, so how can you be sure that it 100% isn't an issue stemming from your installed software?


    My honest opinion is that you may simply have a faulty fan controller on your mainboard.

  3. #3
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    Quote Originally Posted by Eleiyas@ASUS View Post
    We always ask for more information as it helps us debug the issue and find a fix/answer quicker.




    I haven't seen many people complaining about fan issues on their GL502, so how can you be sure that it 100% isn't an issue stemming from your installed software?


    My honest opinion is that you may simply have a faulty fan controller on your mainboard.
    This happens also while rebooting (even at bios stage) , I have a dual boot and restarting from one OS to the other changes nothing, that's the reason I'm pretty sure it has nothing to do with my software.

    Having a faulty fan controller is not an option for me as I need this laptop for my daily work and I cannot be without it for the time needed for the reparation (that I guess is going to take more than a month).

    I guess my only option left is to try to tamper the hardware myself.

  4. #4
    ex-ASUS Employee Array Eleiyas PC Specs
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    I know you said you tried everything, but did you try simply resetting the BIOS to default? (seeing as you didn't say exactly what you did do)

    Some times we get units here that have the fan blocked on max rpm and a simple BIOS reset fixes the issue right away.



    Do you have the ROG gaming centre installed on the unit?

    I ask because maybe there is an issue in that where a weird fan curve has been set, therefore causing your issue.

  5. #5
    ROG Guru: Green Belt Array haihane PC Specs
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    I need help, but please don't make me waste my time asking for feedback about my operating system,
    devil's advocate:

    i want to help, but what makes you worthy of my help when i'm going to be spoken to in such manner before anybody does anything?
    in my culture, there's a saying that goes like: your time is gold, my time is ****?

    i'm essentially a free tech support in ASUS' forum helping out because i like it. they owe me nutthin, and i owe 'em nutthin. and BECAUSE i have no responsibility with ASUS to actually help you (well to be honest, i'm more afraid of Eleiyas@ASUS slapping me with you don't be naughty here warning,)....

    but i could feel her irk when she saw that tone from you, perhaps! i'll be the devil and say what i feel:
    -if anybody wants help: Be polite, don't be a jerk. you're not entitled to my help.



    (i'm so into trouble for this post, crap. but #YOLO)
    no siggy, saw stuff that made me sad.

  6. #6
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    Yes, I have reseted the bios to default many times.

    The fan is not fixed at max rpm though, it starts going crazy no matter the temperature (because I have seen 4900rpm even a 41 C) and after a variable while, without no reason it goes down to 2100rpm. It happens no matter the load average of the cpu.

    I have noticed that when the craziness starts, rebooting changes nothing, but if I enter the bios and reset it to default, the fan stops suddenly.

    Thanks for your time.

  7. #7
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    Quote Originally Posted by haihane View Post
    devil's advocate:

    i want to help, but what makes you worthy of my help when i'm going to be spoken to in such manner before anybody does anything?
    in my culture, there's a saying that goes like: your time is gold, my time is ****?

    i'm essentially a free tech support in ASUS' forum helping out because i like it. they owe me nutthin, and i owe 'em nutthin. and BECAUSE i have no responsibility with ASUS to actually help you (well to be honest, i'm more afraid of Eleiyas@ASUS slapping me with you don't be naughty here warning,)....

    but i could feel her irk when she saw that tone from you, perhaps! i'll be the devil and say what i feel:
    -if anybody wants help: Be polite, don't be a jerk. you're not entitled to my help.



    (i'm so into trouble for this post, crap. but #YOLO)

    I feel you man, but I have left so little patient since this laptop is a replacement for an MSI that had even worst issues.
    The fact is that I could spend less than a half in a ****ty laptop from Acer, but I prefer to pay much more than I should in a laptop from a reputable company hopping for a better quality. This Is the second laptop in a row that is giving me headaches, so....

  8. #8
    ROG Guru: Green Belt Array haihane PC Specs
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    (makes a mental revision: you're not a bad dude after all)
    i issue my apology to you for jumping the gun based on your initial post.

    i feel obligated to help, but don't know how yet. i'll keep a lookout for you on other threads i read for a possible fix.
    no siggy, saw stuff that made me sad.

  9. #9
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    Thanks haihane!

  10. #10
    ex-ASUS Employee Array Eleiyas PC Specs
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    MonitorLG Flatron E2240T 21.5'' 1080p Monitor
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    Quote Originally Posted by haihane View Post
    her
    I'm physically a male actually



    Well @OP, the only other thing I can think of is a total refresh of everything. Reflash the BIOS, reset the BIOS, complete fresh install of Windows.
    If you really don't want to RMA, then there's nothing more I can offer you in terms of advice.

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