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  1. #1
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    Angry Bricked board - no RMA - no Support - no Service

    Hello. I ordered my CROSSHAIR VI HERO from Poland. By myself I live in Odessa, Ukraine.
    Motherboard came, parcel was in ideal state.

    At the unpacking and visual inspection I noticed that some component was slightly tilted, but I didn't attach any serious significance to this situation.
    I builded a PC and at the first boot I got Q-code 8, no diagnostic diodes was on. Never could get to the POST.
    So I went to Google and to thematic forums in search of a solution for this problem. For two days I tried to fix this, I flashed BIOS'es (flashback), CMOS'ed, booted the system with different hardware configurations and tried a dozen more possible fixes. Always Q-code 8 and no POST.
    I was told at the forum that people had a similar problem (Q-code 8), and the reason for this was poorly soldered DRAM choke. I went to look at that slightly tilted component(that i mentioned before) and saw that it (the choke) is not just tilted, but also has no contact with the motherboard, simply not soldered.
    Manufacturing defect here, which is reported by hundreds of people.

    As a result I went to my local(Ukrainian) Asus support page, and asked them to open RMA case and provide me "Pick-Up and Return (PUR) service" for my "ROG series Motherboard".
    They refused to help me with my bricked board.

    I bought a "Premium class" motherboard to have good service which is included in the price of motherboard.
    Can You help me please?
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    Last edited by dmucya; 07-17-2017 at 06:33 PM.

  2. #2
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    Quote Originally Posted by haihane View Post
    What reason did they give when they refused to help you ?
    I'm quoting here their response: "Unfortunately, but for such a device as a motherboard, only a local warranty is being covered and it goes through warranty service in the region for which it was shipped, in this case it is Poland."
    Last edited by dmucya; 07-17-2017 at 08:09 PM.

  3. #3
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    Thread trimmed. Unfortunately as haihane noted this isn't an open discussion area. It is for the customer and ASUS staff only. ASUS staff will respond to you directly dmucya.
    Last edited by xeromist; 07-17-2017 at 09:36 PM.
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  4. #4
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    Thanks Xero for trimming down the thread.

    Sorry to hear about the situation, but better for me to find out both sides of the story as it's quite strange how they straight up rejected you for RMA on a defective board.

    Please PM me with the following information:
    S/N:
    Case ID# (if you made contact by email):
    Name:
    Email:
    Contact #:

    Thanks.

  5. #5
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    Quote Originally Posted by Bahz View Post
    Thanks Xero for trimming down the thread.

    Sorry to hear about the situation, but better for me to find out both sides of the story as it's quite strange how they straight up rejected you for RMA on a defective board.

    Please PM me with the following information:
    S/N:
    Case ID# (if you made contact by email):
    Name:
    Email:
    Contact #:

    Thanks.
    PM'd You.
    Thanks.

  6. #6
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    I have no idea how I missed the point that you purchased this in Poland but reside in Ukraine. I'm sorry to have not have given you the correct information from the start, please contact Poland customer service to see what they can do for you. Thanks.

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