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  1. #1
    ROG Guru: Orange Belt Array
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    When is the next firmware coming!?

    This last firmware was badly broken and didn't allow many of the routers best features to even work correctly. When can we expect the next firmware revision so we can use this equipment as intended??

  2. #2
    Banned Array
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    I was told they are still working on it, although it has been over 6 weeks since the last release. Add to that the initial frequency with which they put out updates - 4 in 1 month, this long period in between releases can mean anything:
    1. They are fixing a multitude of issues, which is resulting in the long delay.
    2. They have run into issues which are proving to be difficult to fix, which is resulting in the long delay.

    I personally would prefer any type of update other than "we are busy on it", as at the end of this week I will be returning the router for a refund and purchasing a different brand.
    This router was released to early and is also being used (I Suspect) as a guinea pig for the 382 code base.

    Regards
    Mark

  3. #3
    ex-ASUS Employee Array Eleiyas PC Specs
    Eleiyas PC Specs
    MotherboardASUS 970 PRO GAMING/AURA
    ProcessorAMD FX 8370
    Memory (part number)Corsair 8GB XMS3 PC3-12800 1600MHz DDR3
    Graphics Card #1XFX AMD Radeon HD 6950 - 2G
    MonitorLG Flatron E2240T 21.5'' 1080p Monitor
    Storage #1Samsung 1TB 7200RPM 32MB
    Storage #2Seagate Barracuda 2TB 7200RPM 64MB 6GB/s
    CPU CoolerAMD Wraith Cooler
    CaseNZXT Lexa S
    Power SupplyCorsair CX600 600W (Bronze)
    Keyboard Logitech Wireless AZERTY
    Mouse Microsoft Wireless
    Headset Evil Witchcraft II Gaming Headset (Black/Red)
    Mouse Pad Wild Wolf Hunter
    Headset/Speakers 4Gamers 2.1 Sound-System
    OS Windows 10 Professional - Creator's
    Network RouterZiggo

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    Mar 2017
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    You're using the Rapture aren't you @JSarver?

    I see in your last post you said everything was working ok? What happened?


    I have sent a mail to MasterC@ASUS and hopefully he can update you guys on the firmware situation

  4. #4
    Administrator Array MasterC@ASUS's Avatar
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    Hi Guys,

    We apologize for the delay, a new firmware is certainly being worked on. We have found the root causes for the main complaints, though I still cannot provide an ETA at this point in time. Thank you for your patience, I will keep everyone updated.

    We are currently replicating your issue MarkSW with the closest configuration possible.

  5. #5
    ROG Guru: Black Belt Array Korth PC Specs
    Korth PC Specs
    MotherboardASUS X99 R5E (BIOS2101/1902)
    ProcessorHaswell-EP E5-1680-3 SR20H/R2 (4.4GHz)
    Memory (part number)Vengeance LPX 4x8GB SS DDR4-3000 (CMK32GX4M4C3000C15)
    Graphics Card #1NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Graphics Card #2NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Sound CardJDS Labs O2+ODAC (RevB), USB2 UAC1
    MonitorASUS PG278Q
    Storage #1Samsung 850 PRO 512GB SSDs, 4xSATA3 RAID0
    Storage #2Comay BladeDrive E28 3200GB SSD, 8xPCIe2
    CPU CoolerRaijintek NEMESIS/TISIS, AS5, 2xNH-A14
    CaseObsidian 750D (original), 6xNH-A14
    Power SupplyZalman/FSP ZM1250 Platinum
    Headset Pilot P51 PTT *modded*
    OS Arch, Gentoo, Win7x64, Win10x64
    Network RouterActiontec T3200M VDSL2 Gateway
    Accessory #1 TP-Link AC1900 Archer T9E, 1xPCIe
    Accessory #2 ASUS/Infineon SLB9635 TPM (TT1.2/FW3.19)
    Accessory #3 ASUS OC Panel I (FW0501)
    Korth's Avatar
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    Mar 2015
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    ASUS makes many ROG-branded routers, lol, which one?

  6. #6
    Banned Array
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    Quote Originally Posted by MasterC@ASUS View Post
    Hi Guys,

    We apologize for the delay, a new firmware is certainly being worked on. We have found the root causes for the main complaints, though I still cannot provide an ETA at this point in time. Thank you for your patience, I will keep everyone updated.

    We are currently replicating your issue MarkSW with the closest configuration possible.
    When you say replicating do you mean you are also experiencing the issues with game port 1 and 2 with this configuration?

    Regards
    Mark

  7. #7
    Banned Array
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    Any approximate ETA for the new firmware would be appreciated as I have approximately 3 days until I have to return period for the router runs out.
    A response to the question in my previous post above would be good too.

    Regards
    Mark

  8. #8
    Administrator Array MasterC@ASUS's Avatar
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    Quote Originally Posted by MarkSW View Post
    Any approximate ETA for the new firmware would be appreciated as I have approximately 3 days until I have to return period for the router runs out.
    A response to the question in my previous post above would be good too.

    Regards
    Mark
    Hi Mark,
    We acquired the same motherboard to test, but so far we are still not able to replicate your issue - no reboots and link negotiation is fine (router firmware 3.0.0.4_382_12184). I have noticed that your Windows build and NIC driver are not the latest, can you please try to update those and try again? Also, are ports 5 and 6 okay while 1 and 2 are causing a reboot? These 4 ports are using the same switch, so technically that shouldn't happen. If this is a firmware issue, we would like to ensure it is resolved when we roll out the next firmware update, to do that we need to find the root cause.

    Here is the link to the latest NIC driver:
    https://downloadcenter.intel.com/pro...nection-I218-V

  9. #9
    Banned Array
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    Angry

    Hi,
    I actually rolled back the NIC driver to see if that was an issue - didn't help.
    The issues all occur when connected to either game port 1 or 2 , (we leads me to believe that it is a firmware issue) all the other ports work fine, although I still have the throttling issue intermittently when making changes that necessitate a switch restart, which is rectified by disabling an re-enabling the NIC from the Network and Sharing section in Win 10.
    Had too many issues with the Win10 Creators update, so a bit reluctant to upgrade that.
    My return period for the router runs out soon and with no timetable for the new firmware it looks like this unit will be going back - sad!

    Regards
    Mark

  10. #10
    Administrator Array MasterC@ASUS's Avatar
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    Sorry to hear that Mark, we will continue to investigate your issue regardless but the engineers need some time. Your particular case does seem out of the ordinary, so it may be worthwhile to exchange for another one and see if you can check the game ports at the store/service center.

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