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Thread: Usb ?

  1. #1
    ROG Enthusiast Array Sneeky PC Specs
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    Usb ?

    Hi , i have a few problems with my Corsair M65 RGB mouse and was told to use USBdview and came across this error
    PORT 15 : device general failure ? any ideas
    Click image for larger version. 

Name:	USB.PNG 
Views:	3 
Size:	100.6 KB 
ID:	66269
    and on HWINFO
    Click image for larger version. 

Name:	hwinfo.PNG 
Views:	1 
Size:	64.3 KB 
ID:	66270

  2. #2
    ROG Guru: Brown Belt Array davemon50 PC Specs
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    Laptop (Model)Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
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    What is meant by "a few problems with my ...mouse" ? Can you say what the problems are, or is it just the error message you see?

    1. I would start by plugging the mouse into a port off a different hub and checking if you still see issues.

    2. If that doesn't work I would unplug the mouse and un-install the driver for the mouse (then reboot if you like) then plug in the mouse again and have the software re-install the driver.

    3. Have you tested the mouse in another computer to see if you get any errors? Worth a look.

    4. After these steps, if you still have errors, I would begin to suspect Windows Power Management of the device. I wouldn't necessarily start with that though, the other things are easier.
    Davemon50

  3. #3
    ROG Enthusiast Array Sneeky PC Specs
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    what it is , the mouse sometimes is not found and i have to restart PC to allow it to be found by windows .
    Mouse works fine in laptop

  4. #4
    ROG Guru: Brown Belt Array davemon50 PC Specs
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    Laptop (Model)Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
    MotherboardAsus ROG LGA2011-v3 Rampage V Edition 10, x99 EATX
    ProcessorIntel Core i7-6950X Extreme 10-core 25MB Cache 3.0 GHz
    Memory (part number)Corsair Vengeance LPX Red DDR4 DRAM 64GB-4x16 3333 (CMK64GX4M4B3333C16R)
    Graphics Card #1Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Graphics Card #2Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Sound CardAsus SupremeFX Hi-Fi Audio DAC
    Monitor(2) Dell UltraSharp U2515H 25-inch monitors
    Storage #1(3) SSD's - Samsung 960 1TB M.2, Intel 535 480G, Intel 510 250G
    Storage #2(3) HDD's - Western Digital Caviar Black 2TB 3.5-in SATA III 64MB Cache
    CPU CoolerCorsair Hydro Series H80
    CaseCorsair Obsidian Series 650D Black, ATX, Mid Tower
    Power SupplyCorsair Digital AXi-Series AX1200i (1200W) 80+ Platinum Rating
    Keyboard Logitech Wireless K360
    Mouse Logitech Wireless MX Anywhere 2
    Headset HyperX Cloud II
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    Do the steps above, and also check if you are using the latest driver version, v2.15.83. Also see if W10 power management options allow the device to wake the computer or not.
    Davemon50

  5. #5
    ROG Enthusiast Array Sneeky PC Specs
    Sneeky PC Specs
    MotherboardHero vii
    Processorintel 4690k
    Memory (part number)16 gig avexir core red DDR3 2133
    Graphics Card #1asus strix 980
    Sound CardRog Phoebus
    MonitorROG SWIFT PG278Q
    Storage #1samsung evo 850 250gig
    Storage #2WD black 1TB
    CPU Coolercorsair h100i gtx
    Casephanteks Enthoo pro
    Power Supplycorsair HXi 750
    Keyboard cougar 700k
    Mouse cougar 700m
    Headset Qpad QH90
    Headset/Speakers Edifier S760D
    OS win10 pro x64

    Join Date
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    How do i find out where is USB port 15 ?
    is it actually a port or just a virtual port .

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